Recruiting.com

Customer Support

• Performs basic computation, data entry, and review of materials submitted to GNPPN Department by external customers
• Performs routine follow up with customers regarding incoming questions from phone, email, or fax
• Has awareness and understanding of GNPPN Help Desk roles, responses, and procedures
• Works with other team members to ensure timely and proper completion of tasks and projects as assigned by management
• Identifies and reports to management any process or system concerns/errors discovered through self-exploration or customer reported
• Needs to be a strong team player
• Actively participates in team and department meetings, trainings, and activities
• Has an individual awareness of other aspects of GNPPN beyond your current role and responsibilities
• Understands importance and function of the other teams within GNPPN and the relation to your team and functions
• Works assigned shifts as provided in advance by management
• Daily review of pharmacy submitted enrollment packet and supplemental materials including, but not limited to: State Pharmacy License, PIC License, DEA Registrations, Insurance Policies, and Program Specific Addendums
• Daily outreach to pharmacies to collect and process licenses and other materials including, but not limited to: State Pharmacy License, PIC License, DEA Registrations, Insurance Policies, Program Specific Addendums
• Primary telephone coverage for managed care and claims processing issues, updates to network database, creation and distribution of network materials and communications
• Receives and identifies all MAC requests received via email and distributes accordingly
• Daily entry of all requests & additions including data entry, online submission, and outcome communications
• Weekly submission of research requests to PBMs

Program Support Representative II

Associate

• Order fulfillment – stocking, restocking, picking and packing, and outbound shipping of customer orders
• Perform daily cycle counting and researching discrepancies
• Use equipment to track, monitor and verify products for distribution
• Maintain a clean work area to keep pharmaceutical products and merchandise clean and help prevent work related injuries
• Verify product received against receiving documents, notes and reports discrepancies and any obvious damages

Warehouse Associate

General

• Initiating, researching, completing, submitting, and tracking Patient Services Program applications for assigned facilities
• Conducting benefit verification and completing necessary third-party prior authorizations
• Performing documented adherence activities
• Coordinating dispensing for specialty medications, high-cost prescriptions, and/or infusion medications
• Interacting proactively with facility staff, patients, payers, and patient assistance programs (PAP)
• Completing patient adherence activities that may include notification of upcoming refills
• Resolving barriers proactively that may affect reimbursement at assigned facilities

Patient Services Specialist

Operations

• Conduct interviews and hires associates
• Conduct both formal and informal feedback discussions with associates
• Ensures programs are onboarded and modifications made according to guidelines
• Provides day-to-day guidance to team members
• Monitors compliance to program policies and procedures
• Ensures adherence to quality expectations
• Works closely with training & quality team to onboard and train new team members
• Maintains ongoing training requirements/needs for the team
• Manages and performs regular internal reviews and audits of processes
• Develops and maintains effective and actionable system performance metrics and SOPs
• Analyzes quality and performance reports for trends
• Makes process improvements

Patient Access and Affordability Operations Manager

• Ensure compliance with regulatory requirements under relevant NL legislation, including Arbeidsomstandighedenwet, Milieuwet, reporting, risk assessments and others
• Manage and implement an audit process to ensure compliance with EHS legislation and best practice working with relevant managers to ensure implementation of improvements and changes
• Work with the Operations leadership teams at all levels to ensure that the organisation is compliant to EHS legislation through line managers focusing on safety in their areas
• Provide learning and development opportunities to encourage the cascade of health and safety
• Ensure that any ‘lessons learnt’ from any incident are cascaded and shared to aid the development of the safety culture
• Liaise with external agents during any investigations
• Liaise with the Group Insurance teams and external legal support to ensure that Employer Liability claims are minimised as much as possible
• To drive a culture of EHS engagement and EHS ownership at operations level
• Support line managers and provide advice in the event of accidents and ensure that where necessary reviews are carried out to ensure improvements and avoidance of further incidents
• Develop plans to ensure continuous improvement in all areas of EHS and drive a culture of responsibility across all levels within the business
• To drive and focus on achieving zero lost time accidents.

EHS Specialist

Bilingual

• Fournir un premier point de contact pour les appels, les courriels et les demandes des clients
• Enregistrer les questions et les demandes, communiquer les résolutions et mettre à jour les dossiers
• Assurer le suivi des clients et effectuer des recherches supplémentaires si nécessaire
• Maintenir la communication avec le client jusqu'à ce que la demande soit résolue
• Fournir des réponses précises, cohérentes et opportunes aux demandes relatives aux processus des RH
• Effectuer le traitement administratif de base et l’approbation des transactions
• Renseigner les associés sur les pratiques et les outils de l'entreprise
• Fournir un soutien documentaire en gérant les formulaires entrants et sortants
• Identifier et résoudre les problèmes des clients et anticiper leurs besoins
• Satisfaire aux principales mesures de rendement comme la résolution des appels

Caseworker – Bilingual

Sales

• Leads and integrates the sales teams across LATAM & North America into a single high-performing regional commercial organization.
• Develops and executes the Americas sales strategy aligned with global commercial objectives and regional market realities.
• Drives growth in existing and new markets by strengthening field sales execution, improving productivity, and leveraging data-driven insights.
• Ensures consistent application of global sales processes, including opportunity management, forecasting, and performance tracking.
• Manages Sales Managers, Business Development Managers, and Strategic Account leads across America & LATAM.
• Develops talent through coaching, performance management, and capability-building programs.
• Directly manages selected key accounts at strategic levels and escalates major commercial negotiations.
• Monitors KPIs to measure new business development, account management success, field sales productivity, and pipeline health.
• Represents the Americas commercial organization in global sales leadership forums.

Senior Director - Sales

Support Engineer

• Build and maintain trusted customer relationships through integrity, responsiveness, and a strong commitment to customer success.
• Provide preventative maintenance, onsite support, and remote service for sanitation systems and related technologies.
• Conduct site assessments to determine appropriate equipment placement based on facility layout and customer requirements.
• Transport and deliver equipment to customer locations.
• Maintain strong knowledge of all products used with the Micro sanitation system.
• Configure, maintain, and adjust sanitation system software according to customer specifications.
• Train customer staff on system operation, inventory control procedures, and best practices.
• Prepare, complete, and maintain all required documentation related to service, maintenance, and customer support activities.

Dairy Service Support Technician

Technician

• Install, configure, and support PLC-based batching and control systems
• Integrate automation systems with scales, flow meters, pumps, augers, and other batching equipment
• Support integration between batching software and field equipment
• Diagnose and resolve automation and control system faults
• Deliver training to operators and other key personnel on system use and workflows
• Provide real-time technical support during active operations
• Assist customers in diagnosing software, electrical, and automation issues
• Monitoring system operations including timing, sequencing, and communication
• Prepare accurate and actionable reports of system observations

Automation Technician – Batching Systems

• Receiving, picking and staging customer orders, returns, shipping and inventory organization
• Verifying merchandise received against record of shipment
• Inspecting and reporting discrepancies and any obvious defects
• Stocking shelves, ensuring materials are in their designated areas
• Assembling customer orders from stock by pulling items from shelves and placing them in totes to be packed and shipped
• Identifying quantities and customer specifications
• Entering orders, returns and related data in the computer system
• Inspecting returned items and returning merchandise to proper shelf in the warehouse
• Accurately completing daily inventory counts and researching discrepancies
• Performing controlled substance picking, stocking, replenishment and order fulfillment in a cage/vault or refrigerated environment
• Mandatory use of forklifts, reach trucks and/or other motorized equipment to move inventory

Senior Warehouse Associate

Manager

• Assume overall responsibility for the build-up, go-live, ramp-up and operational management of the new site in Dortmund.
• Establish robust operational structures, processes, governance routines, and clear responsibilities to ensure an efficient and compliance-oriented site organization.
• Lead, develop and motivate a multi-tier management structure and an organization of, prospectively, up to 200–250 employees.
• Ensure reliable, safe and efficient operations in pharma and healthcare logistics and guarantee compliance with GDP/GxP requirements, internal standards and customer requirements.
• Responsible for budget, cost control, productivity and relevant KPIs, and for deriving actions for continuous improvement.
• Drive implementation and optimization of warehouse management systems, digital processes and standardized workflows.
• Promote a culture of safety, quality, accountability, collaboration and continuous improvement.
• Work closely with internal functions such as Quality Assurance, HR, Finance, IT, EHS, Customer Service, Business Development and regional leadership teams.

Site Manager

Business Development Rep

• Develop and grow manufacturer partnerships across pharma, biotech, and related sectors.
• Own opportunities end-to-end: discovery, solution shaping, proposals, and deal execution.
• Represent RCA Insights in executive-level discussions with commercial, medical, and research stakeholders.
• Support deal structuring and negotiation with BD, Legal, and executive leadership.
• Translate RCA manufacturing, research, and clinical data into commercially relevant insights.
• Partner with Product, Analytics, and Research to package insights into differentiated offerings, including scalable product opportunities.
• Ensure all partnerships and projects comply with regulatory requirements and RCA Research protocols.
• Support development and submission of study protocols, regulatory documents, and sponsor deliverables.
• Oversee transition from deal close through operational execution, ensuring alignment on scope, timelines, and deliverables.
• Monitor project execution and proactively resolve issues across stakeholders.
• Support financial tracking, including project-level performance, invoicing coordination, and reporting.

Director, Business Development – RCA Insights

Account Manager

• Develop and sustain long-term customer relationships
• Engage customers at all levels
• Operationalizes customer servicing requirements
• Understand customer-specific nuances
• Plans, executes, problem solves, and monitors initiatives
• Identifies best practices to drive growth/improve customer experience
• Develops customer-specific documentation to support account management
• Ensure customers are aware of changes to offerings
• Develop, lead, and drive operational solutions to customers
• Communicate effectively with senior-level management
• Provides back-up coverage to support team members
• Must be willing to travel as required

• Updates cross functional area contacts on new programs, SOPs, service issues or inquiries
• Assists with customer problems, missed shipments, daily OS&D reconciliation and resolution
• Frequently assists with coordinating special orders and shipments
• Primary owner for divisional mailboxes for timely response
• Assists in identifying local process improvement areas
• Works with the Director of Operation to review customer claim data
• Responsible for driving down unsolicited returns
• Communicates with all departments within the Distribution Center and other ABC DCs as required

Program Support Representative II

Warehouse Associate

Patient Services Specialist

Patient Access and Affordability Operations Manager

EHS Specialist

Caseworker – Bilingual

Warehouse Associate

Senior Director - Sales

Dairy Service Support Technician

Automation Technician – Batching Systems

Senior Warehouse Associate

Site Manager

Director, Business Development – RCA Insights

Account Manager

Distribution Services Specialist