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Operations

• Defines and executes the Salesforce Platform Operations strategy, aligning to enterprise IT strategy, architecture direction, and business priorities
• Partners with product owners, delivery leads, capacity planners, and business stakeholders to forecast demand, plan releases, and ensure operational readiness
• Establishes and maintains strong liaison relationships with business and IT partners to deliver effective, sustainable platform solutions
• Leads continuous improvement across operational processes (incident, problem, change, release, environments, DevOps, monitoring, and service management)
• Develops business-focused concepts and recommendations, including risk, cost-benefit, roadmap impacts, technical debt prioritization, and defect/enhancement triage
• Fosters an environment of Design Thinking and operational excellence (automation-first mindset, standardization, resiliency engineering)
• Develops and maintains platform roadmaps and plans for end-of-life/retirement of assets and capabilities
• Interfaces with customers/stakeholders regarding service offerings, operating model, value proposition, and onboarding processes
• Develops a customer communications strategy to promote awareness of platform events (maintenance, major releases, incidents, and capability launches)

Director – IT Platform Operations, Salesforce

Solutions Engineer

• Act as SME for Enterprise Finance eco system Architecture for SAP S/4HANA and related platforms such as Oracle Enterprise Performance Management (EPM/Hyperion)
• Lead Global standards, patterns, and guardrails for cross-module and cross-platform design in partnership with Enterprise Architecture team
• Solution Design leadership across finance programs (template, rollout, modernization, integrations, analytics)
• Finance architecture leadership for M&A due diligence, carve-in/out, and integration strategy
• Lead BTP + API-led connectivity and finance data integration into Azure + Databricks
• Create & drive a roadmap and value realization approach rooted in ROI and measurable KPI improvements
• Define and govern target-state architecture for SAP S/4HANA Finance in a global Pharma context
• Collaborate with Enterprise Architecture to establish decision frameworks (trade-offs across cost, risk, time, compliance, and value)
• Architect and design solution adhering to patterns, integration and data standards laid out by Enterprise Architecture and developing reusable blueprints/artifacts
• Ensure solutions meet enterprise expectations for security, compliance, controls, auditability, and operational resilience
• Provide architectural oversight for global finance capabilities including: General Ledger, AP, AR, Asset Accounting, Intercompany, Period Close, and statutory/reporting enablement
• Lead solution design for Revenue Management, Gross Profit calculation, and profitability reporting requirements
• Govern master data and financial data integrity: COA strategy, ledgers, document principles, and reporting consistency
• Lead cross-module designs spanning: FI/CO, CO-PA, Product Costing, Material Ledger/Actual Costing (as applicable)
• Ensure end-to-end process integrity across: O2C, P2P, R2R, and manufacturing-related financial flows
• Apply strong understanding of distribution lifecycle and its financial implications
• Ensure architecture supports regulated/validated environments and finance controls aligned to Pharma operational realities
• Lead architectural governance for SAP PaPM solutions covering: Allocations, cost-to-serve, driver-based models, multi-dimensional profitability
• Ensure model governance: transparency, explainability, version control, auditability, and performance tuning
• Define and govern an API-led integration strategy leveraging SAP BTP capabilities (e.g., Integration Suite/API Management patterns)
• Promote scalable integration patterns (event-driven where appropriate), canonical models, security, lifecycle governance, and observability
• Govern end-to-end patterns for finance data integration into Azure and Databricks, including: Data ingestion, harmonization, semantic layer considerations, lineage, access control, and data quality
• Ensure architecture supports Finance analytics and KPI reporting at scale (profitability, margin, working capital, close insights)
• Lead M&A SAP Finance impact assessments: COA harmonization, master data convergence, legal entity and intercompany design, reporting impacts
• Recommend integration strategies (e.g., phased harmonization, template adoption, Central Finance approaches where applicable)
• Deliver decision-ready options with risks, controls impact, cost/timeline ranges, and a pragmatic execution roadmap
• Develop/validate ROI models and investment cases for finance initiatives; define measurable outcomes and benefits tracking
• Advise Finance leadership on solution options that best meet strategic vision with SAP-centric architecture and measurable value
• Provide direction on AI capabilities in SAP ecosystems and their architectural implications
• Identify high-impact Finance use cases and govern fit-to-purpose design (security, auditability, human-in-the-loop)
• Define global KPI framework and monitoring mechanisms: Close cycle time, automation %, exception rates, DSO/DPO, gross margin accuracy, data quality, integration health, latency

SAP Solution Architect – Global Finance and Accounting

Human Resources

• Collaborate with senior leaders and executives to develop and execute people and functional learning strategies
• Serve as a trusted advisor providing consultation, coaching, and guidance on complex people and talent issues
• Drive the execution of global HR initiatives at the local level
• Evaluate internal and external talent capabilities and drive actionable plans
• Lead organizational design and transformation activities
• Develop strong working relationships with HR Centers of Expertise
• Responsible for partnering with the Learning COE to advise on creation and deployment of solutions
• Drive initiatives that support and reinforce a collaborative, aligned, and engaged culture
• Use enterprise change management philosophies to advise on large-scale change management strategy
• Lead efforts to ensure compliance with local labor laws and regulations

Senior Director, HR Business Partner

AI Engineer

• Play a critical role in advancing Cencora’s digital transformation agenda by building, deploying, and scaling AI and GenAI solutions
• Work closely with AI Architects, AI Product Managers, and business stakeholders to translate initiatives into production-ready capabilities
• Support the development and operation of Cencora’s internal GenAI platforms and AI-driven products; enabling data-driven decision making, intelligent automation, and digital workflows across the enterprise
• Deliver new AI and GenAI capabilities that maximize business value, modernize core processes, and accelerate innovation in the global healthcare B2B market place
• Emphasize cloud native engineering, responsible AI and scalable platform design

AI Developer II

Manager

• Responsible for ensuring suppliers meet World Courier quality standards and compliance requirements
• Develop and maintain supplier quality programs
• Conduct audits and manage supplier relationships
• Collaborate across departments to align supplier performance with organizational goals and regulatory standards

Supplier Quality Manager

• Serve as a primary point of contact for customer-related inquiries, handling access requests, order issues, feedback, and process clarifications
• Monitor customer satisfaction (CSAT), NPS, and other CX metrics, and identify pain points and opportunities for improvement
• Collaborate with Product, UX, and Marketing teams to continuously optimize the customer experience across the ordering platform(s)
• Champion the voice of the customer by synthesizing insights from support interactions, surveys, and reviews
• Assist with troubleshooting order issues, delivery delays, and returns/refunds and ensure sellers are meeting performance and service standards
• Present actionable insights to Account Management and Seller Operations
• Handle the day-to-day execution of online content/merchandising that supports strategic initiatives, sales and marketing campaigns, and digital product development
• Build training, documentation, and response playbooks that can be used to support Global Customer Service team members
• Use tools like Google Analytics, Fullstory, or similar to track user behavior, site flows, and friction points
• Track and measure on customer success KPIs -- adoption, utilization, customer value, retention, growth, efficiency
• Support A/B testing and customer journey mapping initiatives
• Assists with testing and quality assurance checks of web and app projects including new design implementation, functionality, and content

Customer Operations Specialist

• Design, architect, and optimize SAP-centric supply chain capabilities across warehousing, distribution, compliance, and financial integration
• Architect and define the end-to-end Pharma distribution and supply chain landscape with SAP S/4HANA as the digital core
• Build integrated, cross-module SAP solutions spanning SD, MM, EWM, ATTP, QM, Demand and Supply planning systems, Finance (FI/CO) and other peripheral systems
• Lead architectural impact assessments for Mergers & Acquisitions, including distribution center onboarding from SAP perspective
• Establish CENCORA’s Reference Model for Supply Chain Capability and Technology
• Design solutions for pharma inventory management, including lot-level accuracy, expiration control, and cold-chain requirements
• Build and govern cross-platform architectures integrating SAP with WMS/TMS, automation systems, and carrier systems
• Integrate Demand Planning systems with S/4 HANA for forecast consumption and supply response
• Identify and architect SAP-enabled AI and automation use cases for pharma distribution
• Produce architectural blueprints, integration designs, and solution diagrams.
• Lead solution design reviews and governance with operations, quality, compliance, and finance stakeholders.

SAP Solution Architect – Global Supply Chain

Account Manager

• Support of Cencora's veterinary and livestock production solutions marketed through MWI Animal Health
• Use consultative and strategic sales approach to grow penetration of MWI solutions to customers
• Promote targeted distribution, technology, and professional services solutions
• Create strategy and implementation plan for promoting the Key account business vision
• Collaborate with Sales and Specialty Groups and develop sales support tools
• Generate innovative and ongoing new business opportunities
• Cold calling to new contacts and industry networks
• Ongoing monitoring of current market landscape for new business development
• Coordination of proposal process including document templates and quality assurance
• Manage MWI Animal Health’s presence at select industry events

Senior Strategic Account Manager – Dairy

Administration

• Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program
• Responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments
• Liaise with Program managers to ensure copayment KPIs are met
• Liaise with ISI Accounting to ensure proper payment timeframes and accurate payments
• Liaise with 3rd party payment administrator to ensure accurate electronic payment processing
• Establishes and maintains office files, makes appointments and arranges meeting rooms as required
• Compiles information from various sources and utilizes the information for uses such as generating reports
• Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications
• Updates and maintains pertinent business information via computer or department files
• Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time
• Drafts and types correspondence and/or presentations to be sent to internal and external contacts
• Responsible for managing multiple projects for many departments within a business segment or across multiple business segments as required
• Interacts frequently with inter-departmental associates and management for the purpose of resolving workload issues
• Maintains and promotes positive and professional working relationships with associates and management
• Complies with all appropriate policies, procedures, safety rules and regulations

Bilingual Administration – Co-Pay Assistant

Product Manager

• Build and maintain strong relationships with business partners and the broader IT organization to deliver impactful AI solutions
• Conduct analysis and gather insights to identify and prioritize high-value use cases for AI-enabled tools
• Advise and consult stakeholders on build vs buy decisions
• Collaborate with the team to define product goals, align with business priorities, and ensure product roadmaps reflect stakeholder needs
• Develop detailed product requirements documents (PRDs), write user stories, and create functional specifications
• Oversee the creation of test plans, perform system integration testing, validate test results, and address any issues during testing phases
• Work closely with end users to optimize product adoption, provide training, and offer support
• Create, test, iterate, and publish production-ready prompts for customer operations use cases
• Mentor product specialists and business analysts, with potential to build and lead a team as the portfolio grows

Product Manager II, Customer Operations

• Provides advice and guidance to team members and managers on both routine and complex or sensitive employee relations issues to resolve work-related conflicts and promote increased communication.
• Provides efficient, consistent, and prompt consultative employee relations services to people leaders.
• Advises leaders on employee relations issues and strategies ensuring that risks associated are effectively managed (e.g., discipline, coaching team members, performance management).
• Assists team members with the interpretation of Company policies and responds to team member inquiries, concerns, and grievances.
• Conducts investigations into employee related alleged misconduct and inappropriate workplace behavior, applying the appropriate amount of time and diligence based on the nature of the case and facts presented.
• Provides an overall strategic view of the employee relations issues facing management, conducts trend analysis and creates training to get in front of issues.
• Collaborates on complex employee relations projects or initiatives.
• Partners with HRBPs, Legal, Compliance and other key stakeholders as appropriate.

Employee Relations Partner

Architect

• Work closely with leaders across operations, quality, regulatory, commercial, customer services, and finance teams
• Help shape ideas into clear solution options that align with business goals
• Own and evolve target architecture for World Courier
• Lead architecture and analysis capability
• Provide clarity and guidance that helps teams move faster
• Build, lead, and inspire a talented team of architects and analysts

Senior Director – Technology Architecture

Communications

• Manage content development, internal events, and briefs for executive communications.
• Support speechwriting needs including research, synthesis, and storyline development.
• Operate with a global mindset for accessible messaging for international audiences.
• Identify stories and internal thought leadership opportunities.
• Manage executive editorial calendar and quarterly dashboard reporting.

Senior Specialist, Executive Communications

• Serves as the primary point of contact for HCP to support navigation of PSP requirements
• Acts as a liaison between PSPs and healthcare providers to relay important updates and requirements
• Facilitates the flow of information between all parties involved to streamline the patient support journey
• Develops strong working relationships with physicians and their office staff to ensure smooth maintenance of patients enrolled in the PSPs
• Provides triage support of information on PSPs and facilitates access to PSP services needed
• Collects necessary patient information and clinical data
• Coordinates private and public reimbursement activity directly with PSPs or with insurers if no PSPs exist
• Assists patients with pharmacy services when needed
• Monitors patient journey and addresses barriers or delays
• Provides proactive assistance to resolve issues and escalates accordingly
• Coordinates required medical notes for PSP to complete reimbursement coverage for patient
• Completes all relevant reports (expenses, mileage, reports etc.) as per specified timelines

Program Relations Manager

• Serves as the primary contact for physicians
• Communicates with patients and program stakeholders
• Educates healthcare providers on program services and resources
• Reviews patient charts and ensures documentation completion
• Takes ownership of the special authorization process
• Provides ongoing communication to physicians regarding patient status
• Adapts program elements to meet unique needs of healthcare providers