Program Support Representative II

Recruiting.com

Program Support Representative performing data entry and customer support for Cencora's US distribution services. Collaborating with team members to ensure efficient operations and resolution of inquiries.

Posted 7/14/2026full-timeOrange • California • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and organizational abilities to effectively manage tasks and communications within a team-oriented environment. Proficient in data entry and familiar with pharmacy benefit management processes and systems.

Highest-signal resume keywords

Customer Service SkillsData EntryOrganizational SkillsTeam CollaborationPharmacy Benefit Management Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryBasic ComputationMicrosoft WordMicrosoft ExcelMicrosoft AccessMicrosoft OutlookOnline SubmissionResearch Requests SubmissionLicense ProcessingDatabase Management

Soft Skills

Effective CommunicationTeam PlayerProblem SolvingInterpersonal SkillsProfessionalism

Certifications & Qualifications

IT Service Management CertificationCustomer Support CertificationCustomer Relationship Management CertificationProcess Improvement Certification

Industry Keywords

Customer OperationsService OperationsOrder ManagementCase ManagementPharmacy OperationsManaged CareClaims ProcessingEnrollment Packet ReviewState Pharmacy LicenseDEA Registration

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Performs basic computation, data entry, and review of materials submitted to GNPPN Department by external customers
Performs routine follow up with customers regarding incoming questions from phone, email, or fax
Has awareness and understanding of GNPPN Help Desk roles, responses, and procedures
Works with other team members to ensure timely and proper completion of tasks and projects as assigned by management
Identifies and reports to management any process or system concerns/errors discovered through self-exploration or customer reported
Needs to be a strong team player
Actively participates in team and department meetings, trainings, and activities
Has an individual awareness of other aspects of GNPPN beyond your current role and responsibilities
Understands importance and function of the other teams within GNPPN and the relation to your team and functions
Works assigned shifts as provided in advance by management
Daily review of pharmacy submitted enrollment packet and supplemental materials including, but not limited to: State Pharmacy License, PIC License, DEA Registrations, Insurance Policies, and Program Specific Addendums
Daily outreach to pharmacies to collect and process licenses and other materials including, but not limited to: State Pharmacy License, PIC License, DEA Registrations, Insurance Policies, Program Specific Addendums
Primary telephone coverage for managed care and claims processing issues, updates to network database, creation and distribution of network materials and communications
Receives and identifies all MAC requests received via email and distributes accordingly
Daily entry of all requests & additions including data entry, online submission, and outcome communications
Weekly submission of research requests to PBMs

Requirements

What you’ll need

High School Diploma/GED or equivalent experience required
3+ years of experience in customer systems support, customer operations, service operations, order management, case management, or a related field required
Certification in IT service management, customer support, customer relationship management systems, process improvement, or equivalent certification preferred
Customer service skills to properly resolve common everyday issues to prevent escalations or customer complaints
Strong personal organizational skills to facilitate successful completion of tasks and priorities as assigned
Ability to work interdependently with other team members to accomplish daily tasks and processes
Ability to communicate effectively and professionally verbally, non-verbally, and in writing
Introductory computer skills in order to operate effectively with company systems and programs; knowledge of Microsoft Word, Excel and Access; or similar database programs and structures
Introductory knowledge and experience in using features of Microsoft Outlook including: E-mail File Retention and Retrieval, Contact Management, and Calendar and Task Tracking Tools
Preferred working knowledge or experience of pharmacy benefit management companies and retail pharmacy operations

Benefits

Comp & perks

medical, dental, and vision care
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
training programs
professional development resources
mentorship programs
employee resource groups
volunteer activities