Reconomy

Sales

• - As **Sales and Service Coordinator** within the Social Housing Team, you will be working with customers to process incoming enquiries by phone or email, whilst delivering an excellent service.
• - Establishing strong relationships with customers and supply chain partners to book in customer orders.
• - Ensuring that the day to day runs smoothly through organisation and prioritisation of your workload while managing ad-hoc queries and using problem solving skills to create good outcomes today and even better outcomes in the future.
• - As part of a small team, you will be in a fast-paced environment so you will need to enjoy working as part of a group while also being able to take responsibility for your own workload and build up relationships with your customers.
• - You will need to be able to take ownership of customer complaints or queries ensuring they are investigated and resolved promptly.
• - It’s important that you work well under pressure, and have a good attention to detail, as you will raise quotations for products and services in accordance with the notified Key Performance Indicators and the customer’s Service Level Agreements.

Sales & Service Coordinator – Social Housing

Customer Support

• At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.
• With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.
• The Head Office of the Recycling Loop, in Telford you’ll join over 300 colleagues who are all working toward one shared goal: a world without waste.
• Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.
• Our success is built on four core values:
• - **Community**: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
• - **Colleague**: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• - **Customer**: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• - **Environment**: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
• Whether you're starting your career or looking to take the next step, Reconomy Connect in Telford offers a dynamic, inclusive, and forward-thinking workplace where your ideas matter and your work makes a difference.

Customer Service Coordinator – Business & Industry

Administration

• - Reporting to the Accounts Payable Team Leader, you will be responsible for the reconciliation of purchase invoices against contracted movements on our bespoke system.
• - Through timely and accurate reconciliation, you will be playing an important part in the wider team’s ability to deliver an excellent service and in prompt query resolution help to protect and improve profit.
• - This opportunity will suit you if you are a good team player and can work to monthly objectives.
• - If you are a college leaver who has studied Accounting & Business, or you're currently doing a course on AAT or perhaps recently completed one, it will be a great platform to kickstart your career in a Finance environment.
• - You will be responsible for your own supplier ledger and will work with them to improve processes where necessary by:
• - Ensuring supplier invoices are received by the deadline given.
• - Receipt of proof of deliveries
• - Reconcile/match to orders on our bespoke system.
• - Request missing documentation from the service provider and ensure prompt receipt, adhering to month end deadlines.
• - Investigate query causes and responses and liaise/escalate where necessary and seek resolutions
• - Ensure service providers are notified of invoice queries within agreed timescales.
• - Liaise with both internal and external departments
• - Liaise with treasury department regarding payments.
• - Follow procedure to ensure costs are recovered.
• - Reconcile supplier statements where required.
• - Maintain strong relationships with service providers.

Purchase Ledger Administrator

Account Manager

• Manage and grow a portfolio of corporate clients within the construction and infrastructure sector, ensuring high levels of customer satisfaction and retention.
• Identify opportunities to expand existing accounts and secure new business within the sector, aligning customer needs with our waste and resource management solutions.
• Develop a deep understanding of clients’ sustainability objectives, advising on best practices and solutions to reduce waste, increase recycling, and support circular economy initiatives.
• Lead negotiations to secure long-term contracts that deliver value for both the customer and Reconomy.
• Track account performance and prepare reports on service levels, cost savings, and environmental benefits delivered.
• Work closely with internal teams, including operations, marketing, and sustainability experts, to ensure seamless service delivery and continuous improvement.

Sales & Service Coordinator – Social Housing

Customer Service Coordinator – Business & Industry

Purchase Ledger Administrator

Key Account Manager – Construction & Infrastructure