Reconomy

Account Manager

• - Build and maintain relationships with a set customer base.
• - Respond efficiently to customer requests via phone or email in line with departmental KPIs.
• - Provide quotes for services and follow through to conversion, ensuring alignment with customer agreements.
• - Process customer purchase orders accurately and manage spend according to specific requirements.
• - Review Site Waste Appraisals, taking action on identified opportunities and optimisations.
• - Take ownership of customer complaints/queries, implementing preventative measures to avoid recurrence.
• - Collaborate with Reconomy field-based teams to deliver improved commercial and environmental performance.
• - Maintain up-to-date knowledge of sector products, services, and industry trends to benefit our customers.
• - Record, update, and maintain customer data and interactions using Salesforce.

Account Coordinator – C&I

Financial Planning and Analysis

• Support the delivery of timely, accurate, and insightful management reporting for senior leadership, combining financial, operational, and workforce data into a clear, single view of performance
• Play a key role in the Group budgeting and forecasting processes, supporting consolidation, governance, and consistency across functions, divisions, and regions
• Provide robust performance analysis and variance commentary, identifying key drivers, risks, and opportunities
• Analyse headcount, FTE movements, and people costs, supporting workforce planning and productivity insights
• Develop scenario models and “what-if” analysis to inform strategic decisions, investment planning, and cost optimisation
• Translate data into clear, actionable insights and recommendations, supporting business leaders with forward-looking decision-making
• Contribute to the continuous improvement of FP&A processes, systems, and data, driving automation, standardisation, and enhanced data quality

FP&A Analyst

Business Analyst

• Partner with Account Managers to understand analytics needs
• Analyze data to identify trends and opportunities
• Translate complex data into reports and recommendations
• Design engaging dashboards using Power BI
• Optimize databases by integrating data sources
• Develop scalable scripts for data accessibility
• Act as a data champion within the business

Software Engineer

• **As a ServiceNow Developer Intern, you will support the development and optimization of solutions on the ServiceNow platform, contributing to key business operations and IT service management processes. You will work closely with experienced developers and cross-functional teams to gain hands-on experience in building and customizing applications.****
• **During the internship, you will be involved in configuring and maintaining ServiceNow modules, supporting integrations, and assisting with the development of scripts and workflows. You will also participate in requirement discussions, testing activities, and troubleshooting, gaining exposure to real business use cases and enterprise systems.****
• **This is a great opportunity to develop your technical skills in ServiceNow, JavaScript, and ITSM processes, while learning how large-scale technology platforms support business operations in a global organization.****

SNOW Developer

• Internship Start: June 2026
• Internship End: August 2026
• The Finance & Business Strategy Intern will support financial analysis, budgeting, and reporting activities, assist with research for strategic planning and M&A initiatives, and contribute to data management and Power BI reporting to improve decision-making and process efficiency across business lines.
• Support the finance team as an analyst, assisting with reporting and day-to-day financial activities.
• Conduct research to support updates to strategic business plans across multiple business lines.
• Assist the mergers and acquisitions team with research and analysis.
• Perform data entry and support invoicing processes to ensure accuracy and timeliness.
• Support Financial Planning & Analysis (FP&A) through business line performance analysis.
• Assist in building and maintaining Power BI reports to enhance data insights, process efficiency, and data integrity.
• Assist team members with day-to-day tasks and ongoing projects.
• Support administrative and operational activities.

Finance & Business Strategy Intern

Human Resources

• Provide guidance and trusted support to managers and employees on all HR and labor law matters.
• Manage the full recruiting process, including onboarding of new employees.
• Prepare and follow up on payroll and coordinate with the accounting department.
• Conduct employee meetings, manage conflicts, and advise on labor law issues.
• Plan and implement training, development, and talent management initiatives.
• Execute HR projects, such as implementing new processes or improving existing workflows.
• Handle administrative HR tasks, including maintaining personnel files, preparing and managing employment contracts, and processing sick leave.
• Ensure compliance with HR policies, company guidelines, and data protection regulations.
• Use and maintain HR systems and digital tools.
• Travel between locations as needed.

HR Generalist

People Operations

• We’re looking for a People Process Optimisation & Automation Manager to play a pivotal role in transforming how our People function operates — making it smarter, simpler, and ready for the future of work.
• This is a high-impact role at the intersection of HR, technology, and data, where you’ll design scalable global processes, unlock automation opportunities, and help prepare the organisation for AI-driven ways of working.
• If you’re passionate about making things work better, faster, and more intelligently, this is your opportunity to drive real change at scale.
• This is a full-time, 12-month fixed-term role offering a salary of £50,000 – £60,000, depending on experience.
• The role is hybrid, based out of our Telford office, with an expectation of at least one day per week on-site.
• You’ll join us at a pivotal moment, with the chance to get involved in high-profile, business-critical transformation projects that will reshape how our People team — and the wider organisation — operates from a process, automation, and AI-readiness perspective.
• Alongside delivering impactful change, you’ll benefit from coaching, development, and exposure to senior stakeholders, making this an excellent opportunity to accelerate your experience in transformation, automation, and strategic People operations.
• You’ll play a key role in transforming how our People services are designed and delivered, focusing on efficiency, scalability, and future readiness:
• - Design and implement scalable, globally consistent People processes
• - Simplify and standardise processes to improve efficiency, risk control, and user experience
• - Identify and deliver automation opportunities, ensuring processes are automation-first
• - Partner with People Systems to align process design with technology and data standards
• - Support the rollout of services into GPFS, ensuring clarity, readiness, and smooth transition
• - Build strong partnerships across People, Systems, Finance, and business stakeholders
• - Lead change and adoption, ensuring processes are understood, embedded, and effective
• - Use data and insight to track performance, identify improvements, and demonstrate ROI

People Process Optimisation – Automation Manager

Customer Success Manager

• Provide daily operational support to our international clients
• Log and manage customer queries efficiently and accurately
• Ensure high levels of customer satisfaction and retention
• Liaise with key stakeholders across departments to gather data and resolve customer and supplier issues
• Maintain clear communication with internal teams, clients, and suppliers
• Proactively manage deadlines, escalations, and operational risks
• Monitor supplier performance and support analytics-driven improvements
• Protect and strengthen Reconomy’s reputation through professional relationship management

Customer Success Representative

Customer Support

• The Manager, Customer Care is responsible for leading the Customer Service and Inside Sales teams to ensure that branding and messaging are aligned with the company's strategic objectives.
• This role plays a key part in building brand loyalty, enhancing the customer experience, driving engagement across clients and internal teams, and supporting overall business growth and profitability.
• Responsibilities will include collaborating with leadership and operations to implement processes that support a seamless customer experience.
• The role will also be responsible for leading and mentoring team members, fostering a culture of accountability, providing service excellence, and developing and implementing continuous improvement objectives.

Manager, Customer Care

Administration

• - We’re looking for a **Sales and Service Administrator** to join our **Social Housing team**, where you’ll play an important role in supporting customers, suppliers and colleagues across the business to deliver a great service every day.
• - You’ll be responsible for processing supplier information, keeping our systems accurate and up to date, and responding to queries in a timely and professional way.
• - A key part of the role is building strong relationships with our customers and supply chain partners, particularly when managing invoice queries by taking ownership to ensure issues are fully investigated and resolved, identifying root causes and training opportunities to support the business processes.
• - As part of a close‑knit, fast‑paced team, you’ll balance organisation and prioritisation to manage day‑to‑day tasks, handle ad‑hoc requests and use your problem‑solving skills to support the wider team.
• - You will also form part of our customer service team by responding to inbound calls and emails daily as required.
• - This role is ideal for someone who enjoys variety, takes pride in their attention to detail and feels confident working under pressure while maintaining a positive, customer‑focused approach.

Sales & Service Administrator

• - You will be the first point of contact for our customers, delivering exceptional service.
• - In this role, you’ll handle over 60 incoming calls per day or an equivalent volume of emails, ensuring smooth daily operations through effective organisation and prioritisation of your workload.
• - You’ll thrive in a fast-paced environment, working collaboratively as part of a team while also taking ownership of your individual tasks.
• - Building strong relationships with customers will be key to your success in this role.
• - The working hours are between the hours of 07:25 and 17:25. Your specific hours will be determined by a rota based on business needs, with flexibility to swap shifts as needed.
• - Saturday shift as overtime once probation has been passed.
• - Working full-time in the office (TF3 3BD) for at least the first 3 months, then the option to work hybrid - 3 days worked in the office and 2 days per week from home on a rota basis.

Customer Service Representative

• Effectively manage all expectations in line with achievable operational service levels.
• Attend customer visits/meetings on and off-site including conference calls
• Manage stock files and inbound/outbound reports to provide customers with accurate data and real-time stock updates
• Invoice all processes and materials accurately to an agreed schedule with each customer
• Updating Operations with clear and accurate processing instructions for all work completed on site
• Creation of monthly reports detailing the KPI and SLA status
• Identify and communicate any potential issues internally and be the customer representative onsite.
• Provide clear and concise processing instructions to internal departments

Full-stack Engineer

• - Write clean, maintainable, and efficient code following established coding standards.
• - Implement features and functionalities.
• - Ensure code is properly structured and adheres to project requirements.
• - Conduct code reviews to ensure high-quality, efficient, and maintainable code.
• - Promote continuous improvement in development practices.
• - Continuously learn and adapt to new technologies, frameworks, and tools relevant to the project.
• - Seek feedback and continuously improve.
• - Identify and resolve bugs in existing codebases.
• - Assist in troubleshooting issues reported by QA or end-users.
• - Document fixes and ensure changes do not introduce new issues.
• - Configure CI/CD.
• - Support infrastructure.
• - Handle monitoring tasks.
• - Work closely with team members to understand requirements and deliver tasks on time.
• - Participate in code reviews to support the team to improve coding practices.
• - Act as a bridge between engineering, product, and other stakeholders.
• - Communicate technical concepts clearly to non-technical audiences.
• - Maintain clear and concise documentation for code changes, processes, and configurations.
• - Update technical documentation as features evolve.
• - Ensure documentation is accessible and useful for future reference.
• - Perform unit testing to validate code functionality.
• - Assist in integration testing and collaborate with QA teams to ensure quality.
• - Report and document test results, highlighting any issues found.
• - Adherence to secure coding practices and compliance standards.
• - Actively participate in Agile events such as daily stand-ups, sprint planning, retrospectives, and demos.
• - Share progress updates and raise blockers during stand-ups.
• - Contribute to discussions on improving team processes and workflows.
• - Provide guidance to the engineering team.
• - Set coding standards, best practices, and ensure adherence to architectural principles.
• - Lead the design of scalable, secure, and maintainable systems.
• - Review and approve technical designs.
• - Collaborate with Product Owners and Project Managers to define technical scope and timelines.
• - Ensure timely delivery of features and technical components.
• - Mentor engineers, support career growth, performance management and foster a collaborative culture.
• - Participate in hiring and onboarding of technical talent.
• - Partner with HR in implementing HR processes and procedures.
• - Perform other related tasks and responsibilities as required by business needs, ensuring alignment with the scope and purpose of the role.

Senior Technical Lead – Fixed-term, B2B

• Provide prompt and professional responses to customer inquiries—whether in person, by phone, or via email—to ensure timely resolution and uphold high service standards.
• Escalate complex or priority concerns to appropriate teams
• Collaborate with other departments to efficiently and accurately resolve the issue at hand, ensuring seamless cross-functional alignment and timely outcomes.
• Accurately document all interactions and updates in the CRM system
• Identify priority or complex issues and escalate them to the appropriate teams or leadership to ensure swift resolution and maintain operational effectiveness.
• Create purchase orders and maintain proper records for billing and compliance
• Meet or exceed performance metrics including response time, resolution rates, and customer satisfaction
• Recommend improvements to processes and procedures to enhance operational efficiency and strengthen overall performance.
• Schedule: Saturday, Sunday, Monday, Tuesday

Customer Service Representative – Saturday–Wednesday Schedule

• Own a portfolio of client accounts, ensuring satisfaction, retention, and long-term value.
• Act as the primary point of contact and senior escalation for client issues.
• Build and maintain relationships with client stakeholders (operational and executive).
• Lead client meetings, including business reviews, service updates, and renewals.
• Identify and drive opportunities for upsell, cross-sell, and account expansion.
• Manage renewals, pricing discussions, and contract updates ** Partner cross-functionally (Sales, Operations, Finance, etc.) to deliver and expand services.
• Oversee service delivery to ensure performance meets SLAs, KPIs, and contract terms.
• Monitor performance and translate client feedback into service improvements.
• Develop and present client-facing reports, dashboards, and performance insights.
• Act as the internal voice of the client to align teams and drive outcomes.