Credit Controller

Reconomy

Credit Controller ensuring customer payments are received on time while managing aged debt. Responsible for liaising with customers and maintaining compliance with payment processes in the finance department.

Posted 7/23/2026full-timeStratford-upon-Avon • 🇬🇧 United KingdomJuniorMid-Level💰 £26,500 - £29,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in credit control processes, including invoice dispatching, debt recovery, and customer account management. Proficient in maintaining accurate financial records and ensuring compliance with internal controls and best practices.

Highest-signal resume keywords

Credit Control ExperienceDebt Recovery ProcessCustomer Relationship ManagementAttention to DetailVerbal and Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Invoice DispatchingDebt RecoveryPayment ProcessingBank ReconciliationDirect Debit Management

Soft Skills

AssertivenessSelf-MotivationPositive AttitudeTime Management

Tools & Technologies

Microsoft ExcelMicrosoft OutlookCRM Software

Certifications & Qualifications

5 Grade A-C GCSEs Including English and Maths

Industry Keywords

Finance DepartmentCustomer Payment PortalsOutstanding DebtsPayment TermsAudit Support

About the role

Key responsibilities & impact

Dispatching sales invoices
Distributing customer invoices in line with business unit and customer requirements accurately, timely and efficiently
Liaising with customers to attain purchase orders and submission of invoices onto customer payment portals
Prioritise and chase outstanding customer balances via phone and e-mail and escalate with customer contacts where relevant
Support the debt recovery process ensuring statements and chase letters are issued in accordance with agreed milestones
Escalate non-payment of accounts debt recovery partner
Liaise with operational divisions to pro-actively manage queries and achieve payments within agreed payment terms
Maintain payment storyboard for each account providing visibility of required processes to be completed to ensure payment received in line with expectations
Download bank receipts and allocate receipts to the customer account accurately
Process direct debit collection files and ensure records are maintained in line with direct debit best practice
Process customer refund payments on the accounting and payments system in line with authorisation levels and agreed payment terms
Allocate incoming customer e-mail queries in group inbox and respond to queries as required
Timely updating of customer communications on various systems to ensure effective account management and visibility of status
Provide weekly updates to management on overdue transactions
Providing actual and estimated customer payment dates for key accounts to support group cash forecast reporting
Update supplier bank details and check supplier payment runs following set procedures and internal controls
Assist the audit fieldwork with the production of audit evidence
Support the finance department with other tasks as necessary

Requirements

What you’ll need

2+ years’ experience working in credit control or a finance department
Natural enthusiasm to chase outstanding debts, work to targets and satisfaction in achieving payment
Comfortable at escalating outstanding debt with customers and being assertive where required
Confident verbal and written communications skills with ability to build relationships with internal and external contacts
Attention to detail ensuring key data is input and documents attached where required
Strong work ethic and positive can-do attitude
Self-motivated and ability to prioritise tasks to meet deadlines as required
At least 5 grade A-C GCSE’s including English and Maths
Good working knowledge of Office applications (Excel, Outlook, CRM)

Benefits

Comp & perks

Dual Location / Hybrid worker Status
Participation in our annual Incentive Plan (VIP) - up to 10% bonus
25 days annual leave plus bank holidays, volunteering day and your birthday off!
Option to buy and sell up to 9 days annual leave
Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
Pension scheme up to 8% employer contribution
Access to reward & discount platform
Wellbeing initiatives