RealManage

Program Manager

• Own execution of the CM capacity expansion program — the initiative moving Community Managers to larger portfolios
• Coordinate with VP Training and Enablement to ensure training content is sequenced to match program milestones
• Track field readiness and adoption metrics across all regions, surfacing blockers early
• Manage stakeholder engagement plans for each program, including Regional Presidents and front-line managers
• Document lessons learned, transition requirements, and operational readiness criteria to support formal handoff to Market Operations.
• Own the transformation communications calendar — sequenced so CMs never hear about a change for the first time in a training
• Write clear, plain-language communications to Community Managers, Regional Presidents, and field staff
• Develop layered messaging — Regional Presidents receive context and talking points before field-wide messages go out
• Manage M&A-related field communications — acquisition announcements, integration timelines, what changes and what does not
• Run a structured feedback loop — capturing field sentiment after major communications and reporting it back to leadership
• Track and prioritize enablement requests, maintaining workplans, milestones, and dependencies across active programs
• Own the enablement calendar and hold cross-functional teams accountable for providing the inputs needed to plan and execute field enablement.
• Maintain program tracking across active initiatives — risks, dependencies, owners, and timelines — so nothing falls through the cracks
• Own transition planning and operational readiness reviews, ensuring completed initiatives are formally transferred to Market Operations with documented processes, metrics, governance requirements, and success criteria.
• Prepare status reports and program updates for the Director and Head of Operations.
• Work with Market Operations to define readiness and adoption metrics for each initiative, establish baseline measurements, and monitor adoption through stabilization and sponsor-approved transition to operational ownership.
• Monitor leading indicators of adoption resistance and escalate early
• Produce field readiness and adoption reports through stabilization periods and provide transition recommendations to sponsors and Market Operations leadership.

Enablement Program Manager

Community Manager

• Practice and adhere to the Guiding Principles of the company and respond to all calls / emails within 24 hours of receipt.
• Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, polices, and procedures.
• Manage clubhouse and pool reservation process.
• Process pool cards/gate remote requests, for communities where this is managed at branch level.
• Upload Community Documents to Archive, such as Annual Meeting vote/sign in/proxies, community legal documents etc.
• Assist with all resident correspondence with regards to violations, request for community forms, general payment questions, ACC requests, reservation details, etc.
• Assist in the tracking of expiration dates on all agreements for assigned associations (landscape maintenance, pool maintenance, janitorial, etc.), solicit bids for renewal, renew the agreements with current vendor if requested and/or assist the bid packet preparation.
• Ensure that all agreements are fully executed and are appropriately filed.
• Assist in obtaining COI information for vendors of each community.
• Assist with the preparation of the Board Meeting Packets and Annual Members Meeting Packets in accordance with the association’s bylaw notice requirements.
• Attend Board Meetings and Annual Members Meetings as needed to assist the CAM with resident check-in, vote counting, and to record minutes if appropriate.
• Prepare and fulfill the New Board Member Packet(s) within two (2) working days of the Annual Members Meeting.
• Assist in the management of the volunteer process for assigned associations and maintain a data file of volunteers for each committee and manage committee requests.
• Set up files for new associations as assigned and maintain association files per standard office procedures.
• Assist the CAM with researching resident requests, securing locations and dates for meetings.
• Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community.
• Attend monthly Manager’s and training meetings as required.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems.
• Plus any other tasks assigned by supervisor.

Assistant Community Association Manager

Bilingual

• Initiating contact with prospects through cold calls and outreach efforts.
• Following up with prospects at various stages of the sales process to ensure their needs are addressed.
• Effectively presenting and demonstrating the value proposition of products and services to potential buyers.
• Analyzing data to identify trends and inform sales strategies.
• Remaining updated on company offerings and industry developments.
• Maintaining an organized database of contacts.
• Cultivating enduring, mutually beneficial relationships with external stakeholders and internal teams to enhance the customer experience.
• Addressing complaints and participating in negotiations.
• Plus, other work related tasks as needed.

Director of Market Development, Bilingual

Manager

• Draft comprehensive scopes of work for various construction projects, ensuring all aspects of the project are covered and aligned with client goals.
• Develop detailed and accurate RFPs to solicit bids from qualified contractors and vendors, providing strategic guidance to clients on vendor selection and contract negotiation.
• Collaborate with architects, engineers, and other stakeholders to ensure the scope and RFPs meet project requirements and standards, advising on best practices and innovative solutions.
• Review and analyze bids, negotiate contracts, and manage contractor performance, acting as an advocate for client interests.
• Oversee day-to-day construction operations, ensuring that projects are completed on time, within scope, and within budget.
• Manage construction documentation, including submittals, RFIs (Requests for Information), change orders, and daily logs.
• Conduct site inspections to monitor progress and compliance with plans and specifications.
• Resolve any issues or conflicts that arise during construction, providing timely and effective solutions.
• Ensure proper documentation and communication of project changes, maintaining accurate records throughout the project lifecycle.
• Serve as the primary point of contact for assigned client accounts, fostering long-term relationships based on trust and mutual respect.
• Understand client needs and objectives, ensuring projects align with their business goals and expectations.
• Provide regular updates and reports to clients, maintaining transparency and open communication throughout the project lifecycle.
• Identify opportunities to expand services within existing accounts, providing consultative advice on additional projects or improvements.
• Ensure all projects comply with local, state, and federal regulations, as well as company policies and procedures.
• Implement and maintain quality control programs to ensure construction standards are met, advising clients on compliance and quality assurance strategies.
• Act as the primary point of contact for clients, contractors, and other stakeholders, fostering a collaborative and consultative relationship.
• Facilitate effective communication between all parties involved in the project, providing regular updates and strategic advice.
• Conduct regular project meetings to provide updates, address any issues, and offer consultative guidance on project direction.
• Identify potential project risks and develop mitigation strategies, providing clients with expert advice on risk management.
• Monitor project progress and address any issues that may impact timelines or quality, offering proactive solutions.

Construction Services Manager

• Draft comprehensive scopes of work for various construction projects, ensuring all aspects of the project are covered and aligned with client goals.
• Develop detailed and accurate RFPs to solicit bids from qualified contractors and vendors, providing strategic guidance to clients on vendor selection and contract negotiation.
• Collaborate with architects, engineers, and other stakeholders to ensure the scope and RFPs meet project requirements and standards, advising on best practices and innovative solutions.
• Review and analyze bids, negotiate contracts, and manage contractor performance, acting as an advocate for client interests.
• Oversee day-to-day construction operations, ensuring that projects are completed on time, within scope, and within budget.
• Manage construction documentation, including submittals, RFIs (Requests for Information), change orders, and daily logs.
• Conduct site inspections to monitor progress and compliance with plans and specifications.
• Resolve any issues or conflicts that arise during construction, providing timely and effective solutions.
• Serve as the primary point of contact for assigned client accounts, fostering long-term relationships based on trust and mutual respect.
• Understand client needs and objectives, ensuring projects align with their business goals and expectations.
• Provide regular updates and reports to clients, maintaining transparency and open communication throughout the project lifecycle.
• Identify opportunities to expand services within existing accounts, providing consultative advice on additional projects or improvements.
• Ensure all projects comply with local, state, and federal regulations, as well as company policies and procedures.
• Implement and maintain quality control programs to ensure construction standards are met, advising clients on compliance and quality assurance strategies.
• Act as the primary point of contact for clients, contractors, and other stakeholders, fostering a collaborative and consultative relationship.