Enablement Program Manager

RealManage

Enablement Program Manager overseeing community manager capacity expansion and stakeholder engagement in tech-enabled HOA management company. Responsible for communication and adoption tracking.

Posted 6/30/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Own execution of the CM capacity expansion program — the initiative moving Community Managers to larger portfolios
Coordinate with VP Training and Enablement to ensure training content is sequenced to match program milestones
Track field readiness and adoption metrics across all regions, surfacing blockers early
Manage stakeholder engagement plans for each program, including Regional Presidents and front-line managers
Document lessons learned, transition requirements, and operational readiness criteria to support formal handoff to Market Operations.
Own the transformation communications calendar — sequenced so CMs never hear about a change for the first time in a training
Write clear, plain-language communications to Community Managers, Regional Presidents, and field staff
Develop layered messaging — Regional Presidents receive context and talking points before field-wide messages go out
Manage M&A-related field communications — acquisition announcements, integration timelines, what changes and what does not
Run a structured feedback loop — capturing field sentiment after major communications and reporting it back to leadership
Track and prioritize enablement requests, maintaining workplans, milestones, and dependencies across active programs
Own the enablement calendar and hold cross-functional teams accountable for providing the inputs needed to plan and execute field enablement.
Maintain program tracking across active initiatives — risks, dependencies, owners, and timelines — so nothing falls through the cracks
Own transition planning and operational readiness reviews, ensuring completed initiatives are formally transferred to Market Operations with documented processes, metrics, governance requirements, and success criteria.
Prepare status reports and program updates for the Director and Head of Operations.
Work with Market Operations to define readiness and adoption metrics for each initiative, establish baseline measurements, and monitor adoption through stabilization and sponsor-approved transition to operational ownership.
Monitor leading indicators of adoption resistance and escalate early
Produce field readiness and adoption reports through stabilization periods and provide transition recommendations to sponsors and Market Operations leadership.

Requirements

What you’ll need

5–7 years managing field-facing programs in a distributed, multi-region organization - not project support or coordination but owning projects end-to-end.
Strong written communications skills - you write for the person in the field, not for a boardroom
Structured thinking - you break complex programs into clear workplans with owners and dates
Comfort holding multiple workstreams simultaneously without losing track of any of them
Experience in a tech-enabled services or property management environment is a plus
US Based & Ability to work in the United States without sponsorship
Education - Bachelor's degree
Ability to travel as needed

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA (Required High-Deductible Medical Plan to be eligible)
FSA
Education Reimbursement
401K matching
Employee Assistance Program (EAP)
11 paid Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Program TrackingTransition PlanningOperational Readiness ReviewsMetrics DevelopmentFeedback Loop Management

Soft Skills

Clear CommunicationStructured ThinkingMulti-Tasking