RD Station

Financial Planning and Analysis

• Your mission will be to digitally transform the Administrative-Finance leadership of the RD Business Unit, using data as the primary lever for governance, operational efficiency, and strategic decision-making.
• You will work closely with the finance operation, connecting data, processes, and people to create financial data indicators and analyses that provide real visibility into performance and the health of the operation.
• Develop and enhance data repositories, financial indicators, reports, and dashboards.
• Map, document, and structure the data flow for financial processes, ensuring governance and data quality.
• Support teams in defining financial KPIs, automating calculations and visualizations.
• Automate, correct, and improve processes through continuous improvement.
• Promote best practices for data usage and governance within the finance operation.

Mid-level Business Intelligence Analyst – Finance

• Attend to customers with financial inquiries via tickets, chat and WhatsApp.
• Resolve questions about invoices, tax documents, renewal amounts and discounts.
• Handle a high daily volume of tickets, ensuring resolution as quickly as possible while maintaining quality and accuracy.
• Record and document interactions clearly to ensure traceability and consistency.

Junior Financial Support Analyst

Customer Success Manager

• Monitor customer usage behavior and act to increase engagement and the utilization of our solutions, especially in cases of risk due to low usage.
• Assist clients in planning and executing strategies for using RD Station products, aligning usage with the client's business objectives.
• Ensure configuration, activation and adoption of new clients or new accounts within the portfolio.
• Organize and conduct webinars and 1:few sessions for scalable education and value generation, aligned with the CS Education team.
• Act proactively and predictively, identifying and mitigating risks based on monitoring clients' usability data.

Mid-level Customer Success Analyst – Dedicated CS for Strategic Accounts

• Ensure effective management and resolution of receivables-related issues, supporting customers and internal teams in financial regularization and delinquency prevention.
• Analyze collection scenarios, conduct negotiations, investigate financial discrepancies, and ensure clear and assertive communication.
• Focus on revenue recovery, service quality, and customer experience.

Junior Financial Support Analyst – Collections

• Provide reactive, multichannel support (online chat/WhatsApp, tickets/email and occasionally video calls) for multiple products (RDSM, RD CRM and RD Conversas) to domestic and international customers;
• Investigate, analyze and resolve technical issues, focusing on identifying root causes and proposing sustainable solutions;
• Ensure high-quality, solution-oriented, and empathetic support that empowers customers to use our solutions autonomously;
• Prioritize and organize support requests in high-demand environments, maintaining transparency, focus and productivity;
• Monitor support and customer satisfaction metrics, ensuring quality standards and SLAs;
• Propose and implement day-to-day improvements that advance the team's mission;
• Document and share best practices and learnings, collaborating with the team to build an effective knowledge base.

Junior Level 1 Support Analyst – Customer Success

Product Manager

• Achieve the North Star metric and behavioral levers, ensuring initiatives impact key growth metrics and the user behaviors that sustain the business.
• Optimize the growth funnel, driving measurable improvements in activation, retention, monetization, and expansion through tactical action plans.
• Manage secondary and health metrics, monitoring supporting indicators to ensure sustainable growth and avoid negative side effects.
• Foster a learning culture by documenting validated hypotheses (positive or negative) to generate insights that guide subsequent product cycles.
• Maintain a steady flow of tests prioritized by impact, confidence, and effort, ensuring high test velocity (rapid learning).

Senior Product Manager – Growth

Marketing

• Desenvolver e executar a estratégia integrada de relacionamento com a base de parceiros, considerando todos os canais e touchpoints (email, WhatsApp, redes sociais, etc);
• Gerenciar o calendário unificado de comunicações junto a demais áreas, garantindo relevância das mensagens no momento certo para cada perfil de parceiro;
• Organizar eventos presenciais e experiências de relacionamento, definindo público, conteúdo e indicadores de sucesso;
• Monitorar e analisar indicadores de sucesso de cada iniciativa, com visão consolidada de impacto e retorno gerado para o negócio;
• Orquestrar iniciativas de incentivo e campanhas para estimular a evolução dos parceiros dentro do programa, impactando diretamente em engajamento, performance e crescimento dos parceiros.

Analista de Marketing II – Partner Program

Developer Relations

• You will be part of rebuilding and evolving the Developer Experience area, working cross-functionally between the Experience and Delivery Platform teams within Platform Engineering.
• Your challenge will be to raise engineering quality, balancing fast responses to real problems with technically sustainable decisions for the medium and long term.
• This role requires systemic thinking, strong communication skills and comfort with ambiguity.
• You will connect strategy, execution and the reality of teams, using technical experimentation as the primary tool to learn, validate approaches and define patterns that actually work in practice.
• Build and sustain a medium- and long-term technical vision for Developer Experience and Delivery Platform.
• Identify recurring structural problems across the developer journey and propose viable, time-aware solutions.
• Lead technical experiments (POCs, pilots, MVPs) to validate approaches before scaling.
• Enable short-term technical decisions without compromising future architecture.
• Work fully cross-functionally between Experience and Delivery teams, helping to remove ambiguity in technical direction.
• Define, evolve and maintain standards and Golden Paths based on learnings from experiments.
• Ensure temporary solutions have a clear scope, defined timeline and an explicit evolution plan.
• Use metrics (such as lead time, onboarding time and tool adoption) to guide decisions about what to scale, adjust or discard.

Platform Engineering Specialist – Developer Experience

• Build and evolve platform solutions that reduce friction and abstract away complexities in development and operations, making the right path the simplest, most reliable and sustainable choice for engineering teams.
• Evolve CI/CD pipelines to be simpler, more predictable and more reliable.
• Standardize deploy and rollout flows to reduce operational risk.
• Establish Golden Paths for development and delivery adopted by engineering teams.
• Reduce recurring failures caused by configuration issues, process gaps or lack of standards.
• Improve the perceived developer experience when using the platform.

Senior Software Engineer – Developer Experience

DevOps Engineer

• Maintain and configure the Datadog platform, working with APM, Logs, Metrics, RUM, and synthetic tests.
• Create and maintain instrumentation and monitoring automation standards to facilitate adoption by other engineering teams.
• Support teams in the technical definition of SLIs and SLOs (Service Level Indicators and Service Level Objectives).
• Develop strategic dashboards and intelligent alerting systems that reduce noise and focus on what matters to the business.
• Act as a technical reference, providing mentorship and documenting observability best practices.