RD Station

Account Manager

• Diagnose the client’s situation/problem: Quickly connect via call or Zoom with companies that requested product cancellation, approaching them in a friendly manner to understand the real circumstances and issues that motivated the cancellation request;
• Solution proposal: After diagnosis, connect the customer’s pain points and demonstrate how our solution can boost the results of their digital marketing and sales strategy;
• Negotiation: Retention can sometimes involve a new product/project sale; at times it is necessary to renegotiate pricing and contractual terms;
• End-to-end process management: Accompany the client from the initial Cancellation Request, support their decision-making, either bring the client back into the cycle or conclude their contract journey, while maintaining records of interactions, alignments, and qualitative and quantitative information.

Retention Account Manager

Marketing

• Develop and execute an integrated partner relationship strategy across all channels and touchpoints (email, WhatsApp, social media, etc.);
• Manage a unified communications calendar with other teams, ensuring the relevance and timing of messages for each partner profile;
• Organize in-person events and relationship experiences, defining target audiences, content and success metrics;
• Monitor and analyze success metrics for each initiative, providing a consolidated view of impact and business return;
• Orchestrate incentive initiatives and campaigns to drive partner progression within the program, directly impacting engagement, performance and partner growth.

Retention Account Manager

Mid-level Marketing Analyst – Partner Program