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Mid-level RevOps Analyst – GTM Solutions
RD StationAnalyst in RevOps for GTM Solutions focusing on customer success systems. Managing Gainsight CS and Salesforce Service Cloud for operational efficiency.
About the role
Key responsibilities & impact- Administer and enhance Gainsight CS functionality;
- Configure Rules Engine, Scorecards, CTAs, Playbooks, and Journey Orchestrator;
- Implement improvements and automations in Customer Success processes;
- Build integrations between Gainsight and other ecosystem tools;
- Investigate and resolve platform-related incidents;
- Collaborate with Customer Success, BI, Information Systems, and other teams to continuously evolve the solution;
- Explore opportunities to apply AI in operational processes.
Requirements
What you’ll need- Experience administering Gainsight CS;
- Experience with integrations between Gainsight and other platforms;
- Knowledge of Customer Success or RevOps operations;
- Familiarity with metrics such as Churn, Health Score, NRR, and renewal processes;
- Knowledge of APIs, Webhooks, or integration tools;
- English for reading technical documentation.
Benefits
Comp & perks- Holistic well-being: We support the well-being of those who drive progress;
- Diversity and Belonging: Diversity is what makes us stronger.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Gainsight CS FunctionalityRules Engine ConfigurationScorecards ConfigurationCTAs ConfigurationPlaybooks ConfigurationJourney Orchestrator ConfigurationAutomation ImplementationIncident ResolutionMetrics AnalysisWebhooks Knowledge
Soft Skills
CollaborationProblem-Solving