Account Manager

• Drive business sales volume, and business and personal solutions, through opportunity spotting to enhance revenue opportunities
• Generate referrals and sales results while ensuring superior client care
• Build internal and external networks and implement an effective prospecting strategy to capitalize on business opportunities and attract new business
• Lead in risk management and exercise due diligence in all banking procedures and develop appropriate action plans in response to concerns/risks
• Deliver financial advice that is value added and apply a continuous improvement approach to achieving superior Client First experience
• Visit your clients on-site to gain a thorough understanding of their business objectives and operations, as permitted

Relationship Manager – Business Markets Intern

Financial Planning and Analysis

• Develop and execute effective sales strategies to grow revenue from a portfolio of complex corporate/capital markets clients and through new client acquisitions by offering a full suite of Trade Finance solutions.
• Deliver a differentiated client experience by offering tailored solutions focused on meeting the client’s business and financial goals to grow relationships, enhance loyalty and drive innovation with our clients.
• Build trade capabilities of BFS and other colleagues through coaching, mentoring, or assisting with individual client scenarios.
• Demonstrate client stewardship and care in every decision and activity
• Follow Practice Management playbooks for sales routines, market and portfolio planning, client interactions to succeed individually and as a team
• Develop effective strategies for consistently winning new clients and identifying new sales opportunities
• Lead the origination, structuring, negotiations, and execution of customized trade finance and working capital solutions for domestic and international commercial/corporate clients, ensuring compliance with regulatory and risk frameworks
• Build and maintain strong client relationships, serving as trusted advisor by providing tailored advice and insights on trade and working capital finance solutions.
• Offer guidance aligned with clients’ needs, addressing new or emerging issues that may impact their business.
• Lead local Trade revenue growth initiatives by working closely with relationship teams and product partners, ensuring consistency across various commercial/corporate teams to deliver a high quality customer experience
• Promote awareness of Trade products, strategies and competitor information amongst the Relationship Managers and other strategic business communities to generate referrals
• Build, advance and actively replenish a pipeline of prospective clients and ensure the right mix of client/prospect contacts is achieved to meet sales and revenue goals.
• Exercise due diligence with all transactions: know your client, the transaction, credit structure, risk-analysis and client strategy
• Plan, prioritize client and market activities to win as One RBC.

Director of Trade Finance

• Demonstrate client stewardship and care in every decision and activity
• Follow Practice Management playbooks for sales routines, market and portfolio planning, client interactions to succeed individually and as a team
• Develop effective strategies for consistently winning new clients and identifying new sales opportunities
• Lead the origination, structuring, negotiations, and execution of customized trade finance and working capital solutions for domestic and international commercial/corporate clients, ensuring compliance with regulatory and risk frameworks
• Build and maintain strong client relationships, serving as trusted advisor by providing tailored advice and insights on trade and working capital finance solutions
• Offer guidance aligned with clients’ needs, addressing new or emerging issues that may impact their business
• Lead local Trade revenue growth initiatives by working closely with relationship teams and product partners, ensuring consistency across various commercial/corporate teams to deliver a high quality customer experience
• Promote awareness of Trade products, strategies and competitor information amongst the Relationship Managers and other strategic business communities to generate referrals
• Build, advance and actively replenish a pipeline of prospective clients and ensure the right mix of client/prospect contacts is achieved to meet sales and revenue goals
• Exercise due diligence with all transactions: know your client, the transaction, credit structure, risk-analysis and client strategy
• Plan, prioritize client and market activities to win as One RBC

Senior Manager, Trade Finance Solutions

• Deliver value-added financial advice and solutions that are tailored to your clients
• Leverage sales enabling tools, including sales planning, prospecting, and pre-call planning tools
• Apply a continuous-improvement approach to delivering a superior client experience
• Develop your needs-based sales strategy for all clients and prospects in order to grow revenue, deepen client relationships and achieve a high standard of client loyalty

Relationship Manager – Commercial Banking

• Provide tailor-made financial planning advice and help clients reach their goals, using our unparalleled array of investment, credit, and everyday banking solutions
• Actively grow, expand and maintain your portfolio of clients using value-based relationship management practices, achieving performance targets
• Cultivate relationships with service partners and local markets to optimize business opportunities and referrals

Financial Planner, Relationship Manager

Manager

• Provide support to the Senior Leadership Team (SLT) and assist in development and oversight of management and HR processes (including resource management).
• Manage the BC&T location strategy, desk space management and optimisation.
• Provide updates and insights on progress against function-level targets and performance goals.
• Work with the SLT to prepare headcount, balance sheet and P&L forecast submissions to Finance, and track success measures of function-level continuous improvement initiatives.
• Support the SLT on strategic projects to ensure outcomes align with the WME strategy and BC&T requirements.
• Track and manage sustained focus on continuous improvement to core function-level processes to improve efficiencies and the control environment.
• Oversee and compile function-level MI and reporting covering resources, financials, risks, compliance and other related OKR's/KPI's/KRI's.
• Act as central coordination point for function-level risk and control focused activities including business continuity planning, Archer risks and controls oversight, audit action plan management, targeted employees and Conflicts of Interest etc.
• Prepare function-level materials for relevant executive, board, and governance committees including WME Executive Committee (ExCo).
• Provide reporting and progress updates as required against function-level strategic initiatives.
• Coordinate event logistics and prepare supporting materials in partnership with the SLT to support key function-level communication events including BC&T Townhalls.
• Drive and deliver regular employee engagement forums in close collaboration with the SLT.
• Drive and deliver employee engagement initiatives and manage progress including Citizenship, Reward & Recognition and other employee focused forums.

Senior Manager, Business Change & Transformation

Medical Billing and Coding

• Maintain accurate customer account records
• Process medical claims
• Reconcile monthly remittance advice
• Generate billing reports
• Resolve issues efficiently and effectively
• Respond to billing questions
• Provide claim recommendations when applicable
• Respond to physician and internal communications in a timely manner
• Assist in scaling operations

Medical Billing Team Lead

Product Manager

• Manage day-to-day maintenance of core business applications
• Troubleshoot issues, coordinate enhancements & fixes, and ensure system stability
• Monitor application performance metrics and user feedback to identify and implement optimization opportunities
• Collaborate with IT and development teams to resolve technical incidents
• Provide direct support to front-office teams by addressing application-related queries
• Gather, document, and prioritize business requirements for application enhancements or process improvements
• Create user stories, process diagrams, and functional specifications to guide development efforts
• Engage with cross-functional teams to align on priorities
• Report on application performance, support metrics, and project progress to stakeholders

Junior Product Owner, WMC Surveillance Initiatives

• Apply your past sales experience for prospecting, and lead generation, to new and existing clients
• Demonstrate portfolio management and risk mitigation through the review of financial statements identifying trends, monitoring risk, and assessing for credit restructuring
• Provide an exceptional client experience by delivering superior business and financial advice
• Leverage the expertise of RBC by identifying referral opportunities, making introductions together with appropriate referrals to RBC partners
• Collaborate and coordinate with the various teams to develop and execute a client contact strategy
• Champion digital enablement by becoming an advocate of the RBC mobile application and wallet, promoting regular usage through educating and guiding clients on how to use it

Relationship Manager, Commercial Financial Services – Agriculture

• Part of a growing national team of MMLF credit underwriters committed to the delivery of quality credit solutions to Private Equity owned/backed operating companies
• Support MD/Directors and CCG relationship bankers to structure, deliver (pitch through deal close), monitor and manage syndicated and bi-lateral loan transactions under the direction of MD/Director MMLF
• Provide research, analysis, and data (market, industry, clients) to support Corporate Client Group (CCG) guidance and advice on optimal loan structures required to meet client objectives.
• Provide analysis and support on risk and return profiles associated with loan transactions contemplated as part of client strategies and indicative transaction responses
• Support the CCG MMLF mandate to develop and maintain a business pipeline, win new business and close loan transactions sufficient in number to meet revenue plans
• Support the management and monitoring of the MMLF loan portfolio, including timely reporting of material shifts in risk, client needs, and structure, and provide recommendations for action, including new marketing opportunities
• Full involvement on MMLF credit submissions and associated analysis
• Lead and support the creation of professional pitch books and presentations to existing and potential clients
• Engage with RBC partners and functions including CCG Relationship Managers, CCG Treasury & Cash Management, Credit Management, Global Loans Administration, GRM, Wealth Management, Mid Market M&A, CCG Capital Partners, CCG Mid-Market Syndications, CCG Portfolio Management

Director, CCG Mid-Market Leverage Finance

• Maintain accurate customer account records
• Process medical claims
• Reconcile monthly remittance advice
• Generate billing reports
• Resolve issues efficiently and effectively
• Respond to billing questions
• Provide claim recommendations when applicable
• Respond to physician and internal communications in a timely manner

Medical Billing Agent

• Apply your past business development experience for prospecting, and lead generation, to new and existing clients
• Demonstrate portfolio management and risk mitigation through the review of financial statements identifying trends, monitoring risk, and assessing for credit restructuring
• Provide an exceptional client experience by delivering superior business and financial advice
• Leverage the expertise of RBC by identifying referral opportunities, making introductions together with appropriate referrals to RBC partners
• Collaborate and coordinate with the various teams to develop and execute a client contact strategy
• Champion digital enablement by becoming an advocate of the RBC mobile application and wallet, promoting regular usage through educating and guiding clients on how to use it

Relationship Manager, Commercial Financial Services

Analyst

• Provide in-depth product support within the Derivatives Confirmations Group, covering FX, FX Options, and Commodities
• Draft and issue trade confirmations in accordance with Standing Order Policy
• Review RBC-prepared confirmations against counterparty documents to ensure alignment on economic terms and legal agreement provisions
• Investigate and resolve confirmation discrepancies, escalating unresolved issues to Front Office, Documentation, or Legal as required
• Perform reconciliations to ensure data accuracy and completeness
• Review and action regulatory reporting obligations to maintain compliance with regulatory bodies including CFTC and ESMA
• Apply maker-checker controls for static data setup and updates, including verification of changes made by team members or other departments
• Monitor and follow up on aged confirmation reports to reduce outstanding confirmations
• Participate in testing, analysis, and implementation of operational procedures for new products
• Maintain and update confirmation templates and index templates used in automated confirmation generation
• Adhere to firm-wide KYC policies for new and existing client setup
• Maintain up-to-date product knowledge and operational procedures

Analyst, Derivatives Confirmations

Compliance

• Plan and execute comprehensive compliance and internal control reviews across various RBC Wealth Management locations
• Evaluate the efficacy of operational and compliance controls, providing constructive feedback on policies, procedures, and processes
• Report on control weaknesses and compliance risks, offering recommendations to fortify controls, and actively contribute to implementing changes
• Assist in crafting management reports, document identified deficiencies, and work with Branch Management to establish required actions plans to resolve the deficiencies
• Diligently follow up on identified deficiencies to ensure their resolution
• Stay abreast of evolving regulatory requirements, internal policies, procedures, and internal control standards
• Continuously develop and update audit programs for the associated entities, ensuring alignment with industry standards
• Contribute to departmental or divisional projects and initiatives related to risk management, risk assessments, and compliance, as required
• Undertake tasks such as scheduling, planning, and executing audits of RBC Wealth Management offices
• Play a key role in the development and implementation of audit standards, programs, and prioritization strategies though the identification of systemic risks or compliance issues
• Support branch staff in understanding compliance internal controls, policies, and procedures, ensuring that RBC Wealth Management maintains a robust branch review program that exceeds regulatory requirements

Compliance Manager – Branch Review Team

Risk

• Work closely with Senior Managers to ensure that RBC standards and requirements are met
• Manage a team of analysts to assist in partnering with key stakeholders to deliver the operational risk framework across WME
• Using standardized thematic reporting, you will provide key stakeholders with insights into how the control environment can be strengthened
• Support key stakeholders in complying with RBC Enterprise Issue Management standards
• Perform quality assurance checks on all new issues and actions to ensure problem statements are adequately documented, actions adequately address the problem statement
• Provide support to key stakeholders in performing risk profiles for change initiatives
• Ensure risks are adequately rated, controls are identified, and where gaps exist, issues are raised to ensure adequate control implementation
• Support the annual RCSA cycle – under guidance from the RCSA lead, execute the roll-out of the RCSA process to business partners, ensuring that risks are appropriately documented, controls identified to mitigate the risks, and issues raised where there is a gap in controls
• Support the annual WM Risk Appetite Refresh cycle, ensuring delivery of an insightful set of metrics that adequately support the business in preventing and detecting key operational risks
• Contribute to WME Quarterly Risk Reporting, KRI reporting, deep dive and thematic risk reviews and periodical reporting
• Liaise with the wide team, 2LoD and central reporting team on collating, validating and analysing data
• Drive the continuous improvement effort by proactively identifying enhancement and/or optimization opportunities within existing processes