Client Advisor – Bilingual (English, Mandarin, Cantonese, Italian, Spanish, Russian, Ukrainian)

RBC

Client Advisor assisting community members with their banking needs at RBC. Engaging clients, resolving concerns, and providing client-centric advice in a retail environment.

Posted 4/18/2026full-timeVaughan • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Maintain an engaging on-the-floor presence in our retail locations, ensuring every client is proactively greeted and engaged upon entry
Actively listen to uncover the reason for their visit, taking ownership of client needs and resolving concerns at first point of contact
Assist clients to fulfill their immediate everyday banking needs, both personal and business, using RBC’s systems and best in class digital platforms, while respecting client preferences
Engage in discovery conversations to understand client needs, provide client-centric advice and personally fulfill on the appropriate simple advice, solutions and service
Contribute to a culture of collective team success by uncovering opportunities to provide warm introductions to RBC Partners to fulfil on more complex client needs
Champion digital enablement by proactively educating our clients to self-serve, while leading with advice, serving through digital where possible
Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

Requirements

What you’ll need

A passion for hosting an exceptional client experience
Curiosity, emotional intelligence and empathetic communication skills
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.)
Personal flexibility to work flex hours
A self-motivated eagerness to learn and determination to succeed
Fluent in Mandarin, Cantonese, Italian, Spanish, Russian, or Ukrainian

Benefits

Comp & perks

A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
A world-class training program in financial services
Excellent career development and access to a variety of job opportunities across business and geographies
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

emotional intelligenceempathetic communicationcuriosityself-motivationdeterminationclient-centric adviceactive listeningownership of client needsflexibilityteam collaboration