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Tech Stack
Tools & technologiesPythonServiceNowTableau
About the role
Key responsibilities & impact- Create and maintain dashboard, knowledgebase, and service catalog of supported items on an ongoing basis.
- Coordinate, report & take appropriate actions on various key IAM controls across RBC and its subsidiaries.
- Support, maintain and execute daily, weekly & monthly reporting processes and procedures ensuring data accuracy and business service level agreements are met.
- Documentation of processes and procedures as per RBC standards.
- Look into innovative ways to solve existing problems using data driven analytical mindset.
- Provide technical support for select catalog items supported by the IAM Access Request Provisioning team, with a focus on RSA Token, and Microsoft Entra ID.
- Establish strong working relationships across business units and platforms to build influence and impact with key business partners.
- Continuously identify potential issues, conflicts, and risks to analyze, mitigate and escalate where appropriate.
- Generate & maintain periodic and ad-hoc team productivity metrics/reports.
Requirements
What you’ll need- 2+ years’ experience in Identity & Access Management controls and policies.
- Strong technical writing aptitude with demonstrated ability in written and oral communication skills along with strong presentation skills.
- Previous experience working with ServiceNow and other data visualization/business insights tools, such as Tableau.
- Scripting or automation capability (PowerShell, Python, or similar) to streamline IAM operational work and reporting.
- Advanced skills in MS Excel to perform data analysis (i.e. use of functions, pivot tables, XLOOKUP, and other standard concepts)
- Strong critical thinking, analytical and problem-solving skills with attention to detail to consistently meet high quality standards while handling a variety of tasks and deadlines simultaneously.
- Experience in providing reporting solutions with the ability to work independently as well as within a team environment.
- Experience working in ITIL processes - incident, problem, and change management processes.
- Bring ONE team mindset and identify areas of efficiency across Lifecycle end-user enablement team.
Benefits
Comp & perks- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Commissions and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business and geographies
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Identity & Access Managementtechnical writingscriptingPowerShellPythonMS Exceldata analysisreporting solutionsdata visualizationbusiness insights
Soft Skills
communication skillspresentation skillscritical thinkinganalytical skillsproblem-solving skillsattention to detailteamworkindependencerelationship buildinginfluence