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About the role
Key responsibilities & impact- Post and maintain accurate, up-to-date marketing campaign overviews to keep stakeholders informed
- Monitor and respond to advisor inquiries promptly, escalating complex issues as needed
- Support the team in optimizing workflows and ensuring data integrity across platforms
- Review campaign materials for clarity and conciseness using RBC Assist, ensuring advisors receive clear information
- Manage bilingual content: oversee French translations and create URL assets in both French and English
- Upload and maintain platform accuracy: post completed documents to Seismic and maintain data integrity across Marketing Programs Advisor Support and Leads Central post-launch
- Monitor and act on reporting: complete tasks identified in reports (expired content, reviews, upcoming campaigns, etc.)
- Serve as escalation lead: act as first point of contact for Integrated Markets & Advice Centre escalations; engage stakeholders to resolve issues
- Track escalations in the central tracking spreadsheet
- Drive continuous improvement: identify campaign opportunities and provide partners with insights to enhance future campaigns
Requirements
What you’ll need- Strong organizational and time management skills with ability to manage multiple tasks
- MS Office Applications (Word, Excel, Outlook)
- Client 360 and Sales Platform knowledge
- Execution Excellence
- Proactive approach to identifying simplification and efficiency/process improvement opportunities
- 2-3 years of marketing or marketing support experience (Nice to Have)
- Advice Centre or Integrated Market Experience (Nice to Have)
- RBC Assist (Nice to Have)
- Problem Resolution / Escalation Management (Nice to Have)
Benefits
Comp & perks- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to take on progressively greater accountabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
marketing campaign managementdata integritybilingual content managementreportingprocess improvementproblem resolutionescalation management
Soft Skills
organizational skillstime managementproactive approachcommunicationstakeholder engagement
