Rasmussen University

Collections

• Responsible for utilizing financial knowledge to educate students on their account status and collect outstanding payments
• Follows established collections processes for current and former students
• Performs telephone, mail and email contact attempts to collect outstanding balances
• Tracks and achieves weekly and quarterly metrics for collections
• Works with students to establish payment plan arrangements
• Educates students regarding their account balances, payment amounts, and financial aid status
• Collaborates with Collection Agencies as needed

Collections Officer

Customer Support

• Support onboarding of clinical sites, including collection, review, and tracking of required documentation
• Perform accurate and timely data entry into clinical databases, registries, or tracking systems
• Maintain data quality by routinely reviewing system entries for completeness, consistency, and accuracy and correcting discrepancies.
• Support student and clinical site document compliance by collecting required documentation and completing necessary follow-up to ensure ongoing compliance.
• Conduct routine audits of student and clinical site documentation to ensure adherence to regulatory, accreditation, and organizational requirements.
• Assist with basic data analysis, reporting, and dashboard tracking to support clinical operations and performance compliance
• Provide administrative and operational support to clinical coordinators and clinical leadership
• Assist with tracking deliverables and monitoring clinical activities
• Adhere to organizational policies, regulatory requirements, and data privacy standards (e.g., HIPAA, FERPA, as applicable)

Clinical Support Specialist

Financial Planning and Analysis

• Implement financial aid policies as directed, ensuring compliance with state and federal regulations, audit requirements and the organization’s policies.
• Review financial aid applications and eligibility documentation submitted by the student to determine eligibility for financial aid awards.
• Provide information through the student information system, to admissions and advising team members, in an effort to obtain missing documentation needed from the student to complete the financial aid application.
• Maintain minimum weekly award package completion rates as defined by Student Financial Aid leadership.
• Maintain accurate knowledge of the organization’s products and services.
• Remain current in the financial aid field through professional development, such as workshops, conferences, state and regional associations and course work.
• Ensure accurate and effective representation of the organization and follow-through with prospective students, enrolled students, business community and high school officials.
• Prepare financial aid award packages based on documentation submitted.
• Follow processes and procedures that streamline the awarding and delivery of the aid programs.
• Review and certify private loan applications on a weekly basis.

Collections Officer

Clinical Support Specialist

Financial Aid Officer