CRM Manager
ARB Interactive
Sales Representative
Rapsodo Sports (Rapsodo, Inc.)
full-time
Posted on:
Origin: • 🇺🇸 United States • Missouri
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Reports to the Sales Manager; responsible for new sales, upgrade sales, and retention for Baseball and Softball.
- Full Sales Cycle Ownership – Drive inbound and outbound opportunities from initial contact through close, focusing on SaaS subscriptions and hardware sales.
- Pre-to-Post Sale Transition – Ensure smooth, documented handoff to onboarding/support teams, capturing client requirements, timelines, and success metrics.
- Onboarding & Adoption – Lead tailored onboarding sessions for hardware and software solutions to ensure rapid client activation.
- Performance Monitoring – Track account usage, engagement, and ROI to identify retention risks and expansion opportunities.
- Client Engagement & Retention – Maintain proactive communication cadence to strengthen relationships, resolve challenges, and prevent churn.
- Revenue Growth – Identify and close upsell and cross-sell opportunities, including software upgrades, additional hardware, and expanded licenses.
- Market Presence – Represent the company at trade shows, industry events, and client site visits to drive business development.
- Cross-Functional Collaboration – Partner with product, marketing, and support teams to align sales strategies with client feedback and market needs.
- Performance Targets – Consistently meet or exceed quotas for new sales, retention, and account expansion.
Requirements
- Bachelor’s degree or equivalent experience.
- Proven success in sales (inside preferred) with experience selling both hardware and software solutions — SaaS experience strongly preferred.
- Strong consultative sales approach with ability to understand client needs and translate them into actionable solutions.
- Excellent verbal and written communication skills, able to convey technical information clearly.
- Highly organized with the ability to manage multiple accounts and priorities in a fast-paced environment.
- Passion for baseball and familiarity with performance analytics or training tools a plus.
- Proficient in CRM systems (Salesforce preferred) and data-driven account management.
