Rapid7

Customer Success Manager

• Design and execute a customer relationship strategy focused on driving high retention
• Lead a high-performing team of Customer Success Managers
• Translate customer insights into scalable methodologies
• Drive key performance indicators including gross and net revenue retention
• Implement scalable processes, dashboards, and reporting cadences
• Partner with Sales, Product, and Support to influence process improvements
• Provide hands-on leadership in complex account scenarios
• Develop repeatable, consultative methodologies for CSMs

Senior Director, Customer Success

Account Executive

• Creatively and relentlessly source new Enterprise prospects and thoughtfully position Rapid7's offerings to suit their custom environment.
• Meet and exceed your annual quota by identifying, qualifying and closing new business opportunities within your assigned territory.
• Support the Renewals team to complete on time renewal contracts with current customers.
• Deploy your cybersecurity technical expertise to stay current on Rapid7 and competitor offerings and be able to identify their strengths and vulnerabilities.
• Lead in-depth discovery conversations to uncover business challenges and connect our product offerings directly to those needs.
• Turn client feedback into actionable strategies to drive new business and influence client choices and advocate for client needs to negotiate win-win solutions.
• Skillfully navigate complex deal cycles by anticipating challenges and developing mitigation strategies to minimize risk.
• Partner with Sales Engineering (pre-sales) to develop a winning sales strategy that showcases Rapid7 product functionality and strength.
• Work collaboratively and effectively with various functional teams including Customer Success, Sales Operations, Channel and Customer Success to ensure seamless implementation and effective ongoing account growth.
• Accurately enter, update, and maintain daily activity, forecast and opportunity information in Salesforce.

Account Executive, Enterprise – Southern California

Account Manager

• Independently manage renewal motions for a defined portfolio of existing customers
• Build and maintain relationships with key decision-makers, procurement, and channel partners
• Identify expansion opportunities and partner with Sales and Customer Success to grow existing accounts
• Ensure forecast accuracy, timely renewals, and alignment with Rapid7’s commercial objectives
• Own the full renewal lifecycle for assigned accounts, from outreach to contract completion
• Proactively engage customers and partners to confirm renewal intent and resolve blockers ahead of expiration
• Negotiate renewal terms that balance customer outcomes with company goals
• Ensure accurate, on-time renewals through close coordination with Sales Operations, Finance, and Channel teams
• Serve as the primary commercial point of contact for renewals pricing and term negotiations
• Conduct renewal review calls with customers and partners to understand business priorities, usage, and budget cycles
• Maintain strong working relationships with internal account teams and customer stakeholders
• Identify and qualify upsell and cross-sell opportunities within assigned accounts
• Partner with Sales and Customer Success to develop account strategies that drive expansion and retention
• Collaborate with Channel Account Managers and resellers to ensure renewal alignment and customer satisfaction
• Maintain accurate renewal forecasts and documentation in Salesforce, Clari, and internal reporting tools
• Analyze renewal data to identify trends, risk indicators, and process improvement opportunities
• Support the development of renewal playbooks, best practices, and enablement content for team use
• Collaborate with leadership to refine renewal playbooks & best practices
• Provide training, peer mentorship, or feedback to newer team members
• Participate in special projects or initiatives to improve renewal workflows and customer retention processes

Renewal Account Manager

Security Engineer

• Evaluate information technology architecture within customer environments across a broad range of industries
• Document and communicate design & implementation details to customer end users
• Automate and customize solutions using API scripting, reporting, and custom dashboard development
• Support sales teams by providing enablement on available offerings and scoping assistance during the sales cycle.
• Generate, maintain and deliver internal enablement materials to team members and cross-functional partners.

Senior Product Security Consultant

Engineering Manager

• Build and lead the Cloud Optimization Engineering function
• Influence decisions across engineering teams regarding cost drivers
• Act as a translator between engineering, finance, and leadership
• Own the company’s approach to cloud cost visibility and optimization
• Identify and drive opportunities to improve efficiency
• Establish scalable frameworks for cost allocation and detection
• Build and lead a team focused on cloud optimization and cost-aware systems

Manager, Software Engineering – Platform Delivery

• Support on partner enablement activities to help drive partner generated pipeline and deliver partner sourced deals in order to achieve defined targets
• Follow-up on channel account based marketing campaigns, designed in partnership between sales, channel and marketing
• Assist with integrated email and cold calling campaigns to generate new channel sales prospects
• Support channel partners to ensure customer health and drive renewals
• Drive target partner contacts to attend marketing events and respond to our campaign
• Build strong cross functional relationships internally with our sales, marketing and enablement teams
• Report on demand generation, enablement, and pipeline on a regular basis
• Meet and exceed weekly KPI’s and deliver a high quantity of qualified channel sales opportunities

Channel Account Manager – Public Sector

• Own and grow a portfolio of strategic enterprise accounts in Houston and the surrounding area.
• Identify, develop, and execute sales strategies to drive new business and expand revenue within existing accounts.
• Engage and build relationships with senior decision-makers (CIO, CISO, and other executives) to influence buying decisions.
• Scope, negotiate, and close deals to exceed revenue quota targets.
• Deploy your cybersecurity technical expertise to stay current on Rapid7 and competitor offerings and be able to identify their strengths and vulnerabilities.
• Skillfully navigate complex deal cycles by anticipating challenges and developing strategies to minimize risk.
• Partner with Sales Engineering to develop a winning sales strategy that showcases Rapid7 product functionality and strength.
• Work collaboratively and effectively with various functional teams including Customer Success, Sales Operations, and Channel to ensure seamless implementation and effective ongoing account growth.
• Work strategically with channel partners to leverage their presence and relationships in key accounts.
• Maintain accurate, up-to-date account and opportunity data in Salesforce.com, Clari, and LinkedIn Sales Navigator.

Account Executive, Enterprise

• Lead Rapid7’s Vector Command continuous Red Teaming service, overseeing team operations and post-compromise breach simulation activities.
• Oversee the pod’s operations, ensuring attack quality, target alignment, and overall customer success.
• During a breach, develop payloads, execute evasion techniques, and drive post-compromise simulation activities.
• Maintain broad involvement across all phases of the operation.

Senior Security Consultant, Red Team Lead

• Deliver Rapid7’s Vector Command Continuous Red Teaming service
• Investigate emerging threats and uncover novel vulnerabilities
• Analyze N-day and zero-day vulnerabilities
• Identify novel attacks through black-box evaluation of web applications
• Develop and maintain positive relationships with clients
• Mentor and coach junior staff to promote growth

Senior Security Consultant, Emergent Threat & Exploit Researcher

QA Engineer

• Deliver Rapid7’s Vector Command Continuous Red Teaming service.
• Conduct external network penetration testing and manage vulnerability scan dashboards.
• Exploiting vulnerabilities, identifying the impact of exposures, searching for vulnerabilities that automated tooling may miss.
• Perform continuous perimeter testing to identify attack vectors that could lead to a breach.
• Manage automated vulnerability scan data across numerous customers, validating vulnerabilities for gaining access.
• Collaborate closely with a team of Red Team operators, participating in daily meetings.

Penetration Tester, Vulnerability Management, External Network

• Deliver Rapid7’s Vector Command Continuous Red Teaming service
• Design social engineering campaigns at scale
• Deploy, configure, and maintain social engineering infrastructure for phishing operations
• Perform manual and automated reconnaissance at scale
• Research latest techniques in social engineering for campaigns
• Evaluate impact after credential breach or payload execution

Penetration Tester, Social Engineering Specialist

• Independently manage renewal motions for a defined portfolio of existing customers in Latin America (LATAM)
• Build and maintain relationships with key decision-makers, procurement, and channel partners
• Identify expansion opportunities and partner with Sales and Customer Success to grow existing accounts
• Ensure forecast accuracy, timely renewals, and alignment with Rapid7’s commercial objectives
• Own the full renewal lifecycle for assigned accounts, from outreach to contract completion
• Proactively engage customers and partners to confirm renewal intent and resolve blockers ahead of expiration
• Negotiate renewal terms that balance customer outcomes with company goals
• Ensure accurate, on-time renewals through close coordination with Sales Operations, Finance, and Channel teams
• Conduct renewal review calls with customers and partners to understand business priorities, usage, and budget cycles
• Maintain strong working relationships with internal account teams and customer stakeholders
• Identify and qualify upsell and cross-sell opportunities within assigned accounts
• Collaborate with Channel Account Managers and resellers to ensure renewal alignment and customer satisfaction
• Maintain accurate renewal forecasts and documentation in Salesforce, Clari, and internal reporting tools
• Analyze renewal data to identify trends, risk indicators, and process improvement opportunities
• Support the development of renewal playbooks, best practices, and enablement content for team use
• Collaborate with leadership to refine renewal playbooks & best practices
• Provide training, peer mentorship, or feedback to newer team members
• Participate in special projects or initiatives to improve renewal workflows and customer retention processes.

Renewal Account Manager, Spanish Fluency

• Support partner enablement activities to drive partner-generated pipeline
• Follow up on channel account-based marketing campaigns
• Assist with integrated email and channel campaigns
• Support CDW to ensure customer health and drive renewals
• Drive target partner contacts to attend marketing events
• Report on demand generation and pipeline regularly

Partner Account Manager I

Sales Development Rep

• Generate and qualify outbound sales leads through proactive outreach, including cold calling
• Conduct ongoing research to identify new prospects, obtain contact information, and initiate targeted campaigns
• Follow up on marketing-generated leads and convert initial interest into sales-accepted leads
• Articulate a compelling value proposition and secure qualified meetings for Account Executives
• Accurately track all prospect interactions and activities within the CRM system
• Partner with Account Executives to strategically target accounts and build pipeline
• Achieve and exceed quarterly targets, including qualified lead and meeting quotas

Associate Sales Development Representative

Product Manager

• Define and Execute Strategic Vision: Drive the product strategy, roadmap, and execution for Rapid7’s Next-Generation SIEM.
• Inspire and Align Global Teams: Align and inspire a global, cross-functional organization around key strategic initiatives.
• Champion Delivery Excellence: Lead cross-functional teams to deliver high-quality capabilities on time.
• Innovate and Optimize: Transform market trends, competitive intelligence, and customer feedback into a prioritized, actionable backlog.
• Drive Momentum with Decisive Action: Execute transparent, data-backed decisions that proactively resolve roadblocks.