Renewal Account Manager
Rapid7
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Florida • Texas • United States
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Tech Stack
About the role
- Independently manage renewal motions for a defined portfolio of existing customers
- Build and maintain relationships with key decision-makers, procurement, and channel partners
- Identify expansion opportunities and partner with Sales and Customer Success to grow existing accounts
- Ensure forecast accuracy, timely renewals, and alignment with Rapid7’s commercial objectives
- Own the full renewal lifecycle for assigned accounts, from outreach to contract completion
- Proactively engage customers and partners to confirm renewal intent and resolve blockers ahead of expiration
- Negotiate renewal terms that balance customer outcomes with company goals
- Ensure accurate, on-time renewals through close coordination with Sales Operations, Finance, and Channel teams
- Serve as the primary commercial point of contact for renewals pricing and term negotiations
- Conduct renewal review calls with customers and partners to understand business priorities, usage, and budget cycles
- Maintain strong working relationships with internal account teams and customer stakeholders
- Identify and qualify upsell and cross-sell opportunities within assigned accounts
- Partner with Sales and Customer Success to develop account strategies that drive expansion and retention
- Collaborate with Channel Account Managers and resellers to ensure renewal alignment and customer satisfaction
- Maintain accurate renewal forecasts and documentation in Salesforce, Clari, and internal reporting tools
- Analyze renewal data to identify trends, risk indicators, and process improvement opportunities
- Support the development of renewal playbooks, best practices, and enablement content for team use
- Collaborate with leadership to refine renewal playbooks & best practices
- Provide training, peer mentorship, or feedback to newer team members
- Participate in special projects or initiatives to improve renewal workflows and customer retention processes
Requirements
- 2+ years of SaaS renewals, account management, or commercial ownership experience with measurable retention success
- Strong commercial acumen and negotiation skills
- Excellent communication and executive presence with the ability to influence customer and partner decisions
- Strong proficiency in Salesforce and other CRM or forecasting tools
- Analytical mindset and ability to interpret customer and renewal data
- Collaborative, organized, and proactive - able to manage multiple priorities in a fast-paced environment
- Cybersecurity or technology industry experience preferred
Benefits
- $100/month commuting stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS renewalsaccount managementnegotiationdata analysisforecasting
Soft Skills
commercial acumencommunicationexecutive presenceinfluencecollaborationorganizationproactivity