Rapid7

Customer Success Manager

• Own the success of an assigned portfolio of accounts
• Develop and maintain strong relationships with key stakeholders
• Build and execute Success Plans that align each customer’s unique goals
• Advocate for customer needs and feedback internally
• Monitor customer usage patterns to address potential churn

Customer Success Advisor

Account Executive

• Manage and nurture relationships with Rapid7's customers in the North Carolina region
• Build, develop and maintain relationships with key regional partners
• Maintain responsibility for both net new sales and renewals within the Large Enterprise segment
• Collaborate closely with Customer Success, Sales Engineering, Sales Operations, and executive leadership
• Conduct executive business reviews with top strategic accounts
• Initiate renewal conversations 4-6 months in advance of the renewal date
• Proactively project customer needs to the business
• Establish account success plans in partnership with Customer Success

Account Executive, Enterprise

Incident Response Analyst

• Conduct investigations into a variety of malicious activity on workstations, servers, and in the cloud.
• Investigate all levels of incidents, including Incident Response engagements.
• Own complex investigations that may need various levels of delegation, customer communication, documentation, and collaboration across teams.
• Be an escalation point for complex and advanced incidents.
• Prepare Incident Reports for each minor incident investigation you complete.
• Communicate with other analysts to share new intelligence regarding tactics, techniques, and trends utilized by threat actors.

Incident Handler

Frontend Engineer

• Develop and enhance AI-powered applications within Metasploit ecosystem
• Architect and implement performant, scalable, and reliable solutions that support AI-driven interactions in web development
• Collaborate cross-functionally with researchers, engineers, and product teams to push the boundaries of AI in cybersecurity
• Ensure an exceptional user experience through user-friendly UI/UX
• Diagnose and resolve complex issues, ensuring the reliability and performance of AI-powered products
• Build tooling and automation to enhance incident response, developer experience, observability, and internal debugging workflows
• Champion your teammates' successes, and support each other when needed

Senior Fullstack Engineer – Go, React.js

• Join us as a Strategic Customer Success Manager and become a key partner to our customers on their cybersecurity journey.
• Use your product expertise and domain knowledge to help organisations maximise value, accelerate platform adoption, and achieve their most critical security objectives.
• Act as a trusted partner to CISOs and key stakeholders, build strong relationships, understand each customer’s unique cybersecurity goals, and guide them in achieving meaningful outcomes with Rapid7 solutions.
• Help move customers seamlessly through their lifecycle, from onboarding to long-term partnership.
• Advocate for customer needs internally to influence product and service improvements.
• Identify and mitigate risks within customer accounts to support retention and renewal.

Strategic Customer Success Manager

Security Engineer

• Deliver Rapid7’s Vector Command Continuous Red Teaming service
• Investigate emerging threats and uncover novel vulnerabilities
• Collaborate closely with a team of Red Team operators
• Analyze, develop, and exploit N-day and zero-day vulnerabilities
• Mentor and coach junior staff

Senior Security Consultant, Emergent Threat – Exploit Researcher

QA Engineer

• Deliver Rapid7’s Vector Command Continuous Red Teaming service
• Design social engineering campaigns at scale, supporting numerous customers each month
• Deploy, configure, and maintain social engineering infrastructure to perform phishing operations at scale
• Perform manual and automated reconnaissance at scale to identify targets for social engineering operations
• Leverage external network vulnerabilities in social engineering attacks
• Research the latest techniques in social engineering and implement them in campaigns
• Research and test methods to bypass social engineering defenses
• Be an expert in sending phishing emails to client inboxes
• Design and execute vishing campaigns
• Evaluate impact of credential breaches and coordinate with team members for post-compromise simulation
• Develop positive relationships with clients and understand their business needs