Customer Success Advisor

Rapid7

Customer Success Manager ensuring client satisfaction and optimal use of Rapid7's cybersecurity platform. Building relationships and driving customer success through strategic account management.

Posted 6/11/2026full-timeBoston • Florida, Massachusetts, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $67,200 - $90,900 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own the success of an assigned portfolio of accounts
Develop and maintain strong relationships with key stakeholders
Build and execute Success Plans that align each customer’s unique goals
Advocate for customer needs and feedback internally
Monitor customer usage patterns to address potential churn

Requirements

What you’ll need

2+ years of Customer Success, Account Management, or similar experience
Cybersecurity experience and certifications highly preferred
Experience developing account strategies and success plans
Effective project management and prioritization skills
Familiarity with customer success platforms and tools such as Gainsight is a plus

Benefits

Comp & perks

Health insurance
401(k)
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementProject ManagementAccount StrategiesSuccess PlansCybersecurity

Soft Skills

Relationship BuildingAdvocacyCommunicationPrioritization