Strategic Customer Success Manager

Rapid7

Strategic Customer Success Manager assisting customers with cybersecurity objectives and platform adoption. Building relationships and advocating for customers to drive satisfaction and growth.

Posted 5/27/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Join us as a Strategic Customer Success Manager and become a key partner to our customers on their cybersecurity journey.
Use your product expertise and domain knowledge to help organisations maximise value, accelerate platform adoption, and achieve their most critical security objectives.
Act as a trusted partner to CISOs and key stakeholders, build strong relationships, understand each customer’s unique cybersecurity goals, and guide them in achieving meaningful outcomes with Rapid7 solutions.
Help move customers seamlessly through their lifecycle, from onboarding to long-term partnership.
Advocate for customer needs internally to influence product and service improvements.
Identify and mitigate risks within customer accounts to support retention and renewal.

Requirements

What you’ll need

5+ years in Customer Success, Account Management, or Consulting within SaaS or high-tech (cybersecurity preferred)
Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc and familiarity with customer success platforms and tools is a plus
Takes ownership of customer outcomes, follows through on commitments, and proactively addresses challenges to ensure long-term success
Collaborates closely with Sales, Product, Support, and Engineering, working cross-functionally to deliver a seamless customer experience and resolve issues efficiently
Ability to develop customer strategies and drive product adoption for measurable ROI
Communicates complex ideas simply and effectively to both technical and non-technical stakeholders, building trust and credibility
Solid understanding of technical concepts and security frameworks
Strong project management, prioritisation, and problem-solving abilities.

Benefits

Comp & perks

Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cybersecuritycustomer successaccount managementconsultingSaaSproduct adoptiontechnical conceptssecurity frameworksproject managementproblem-solving

Soft Skills

relationship buildingcommunicationcollaborationownershipproactive addressing of challengestrust buildingcredibilityprioritisationstrategic developmentinfluencing

Certifications

A+Network+Sec+Cloud+CCSP