Raise Away

Sales

• Support day-to-day relationships with buyers; proactively resolve issues and identify opportunities
• Track sell-through, margin, and reorder opportunities and identify actionable insights to drive account growth
• Partner with internal teams to ensure accounts receive strategic guidance on assortment, pricing, and seasonal opportunities
• Analyze account performance and provide regular reporting to leadership on revenue, sell-through, and margin trends
• Identify opportunities to optimize sales and full-price performance; collaborate with Planning and Merchandising teams
• Develop and execute account-level action plans to hit revenue targets and expand key relationships
• Lead collaboration with Brand & Growth teams to plan and execute high-impact activations online and in-store
• Coordinate with Creative and E‑Commerce teams to ensure content, copy, and visual displays are aligned with brand standards and account needs
• Partner with Merchandising and Design to shape account-specific assortment strategies, seasonal presentations, promotional events, and exclusives
• Provide insights from account performance to influence future product and assortment decisions
• Collaborate cross-functionally to ensure product launches and seasonal offerings are executed successfully and meet account expectations
• Support prospecting and onboarding of new wholesale partners, including pitch deck preparation, product setup, and legal reviews
• Coordinate cross-functional teams to establish systems, processes, and expectations for new account launches

Wholesale Sales Manager

Sales Operations Manager

• Order & Systems Management: own end-to-end wholesale order entry and tracking, ensuring accuracy and timeliness across EDI and ERP systems; ensure compliance with retailer routing guides, shipping windows, and labeling requirements to minimize chargebacks; develop tools and trackers that improve visibility and accountability across the order lifecycle; collaborate with internal and external stakeholders (Sales, Planning, Logistics, 3PLs) to problem-solve order exceptions or fulfillment delays
• Inventory Allocation & Fulfillment: partner with Planning and Logistics teams to maintain healthy stock levels, balance wholesale demand with inventory constraints; own the seasonal allocation and delivery calendar; track order status and delivery compliance; coordinate seasonal sell-in and reorder execution
• Reporting & Process Improvement: build and maintain reporting dashboards across bookings, shipments, and account performance; identify recurring issues or inefficiencies and implement process improvements; support post-season analysis and channel recaps
• Account Onboarding & Setup: coordinate cross-functional partners (Sales, EDI, Logistics, Finance) to ensure systems and processes are set up ahead of time; ensure initial orders ship on-time, in-full, and in compliance

Wholesale Sales Operations Manager

• Deliver best-in-class, exceptional customer service to every person, every time
• Create personalized and memorable experience for each customer to drive community and connection
• Meet individual KPI expectations and sales goals
• Maintain high level of product knowledge and guide customers through product and sales journey
• Maintain store integrity and visual standards
• Facilitate in-store programs and events as needed
• Assist with processes and procedures to ensure optimal store operations

Sales Associate

• Embody brand standards and core values by delivering best-in-class, exceptional customer service
• Create personalized and memorable experiences for each customer, fostering community and connection
• Consistently meet individual KPI expectations and sales goals
• Maintain the highest level of product knowledge and guide customers through Away-focused shopping, product and sales journey
• Maintain store integrity and uphold visual standards
• Facilitate in-store programs and events as needed
• Assist with processes and procedures to ensure optimal store operations

• Consistently deliver best-in-class, exceptional customer service to every person, every time
• Create a personalized and memorable experience for each customer, driving community and connection
• Consistently meet individual KPI expectations and sales goals
• Pursue and maintain the highest level of product knowledge and expertise, guiding customers through product and sales journey
• Maintain the integrity of the store and uphold visual standards
• Facilitate in-store programs and events, as needed
• Assist with processes and procedures to ensure optimal store operations

Manager

• Lead daily operations for Personalization and Canadian eCommerce fulfillment with 3PL partners, ensuring accuracy, efficiency, and timeliness of outbound orders
• Oversee small parcel operations through a direct report who manages day-to-day execution and performance
• Manage recycling logistics and operations, ensuring compliance with company standards and environmental regulations
• Build and maintain vendor relationships, including 3PLs and fulfillment partners, holding them accountable to performance expectations and contractual agreements
• Develop and maintain operational reporting, tracking key performance indicators and service level agreements (SLAs) across all fulfillment channels
• Deliver capacity planning insights on a quarterly basis to ensure Personalization equipment can support seasonality and promotional events
• Identify opportunities for continuous improvement, implementing process enhancements to improve throughput, reduce cost, and elevate customer satisfaction
• Collaborate cross-functionally to ensure alignment and resolve fulfillment-related challenges proactively
• Support team development and performance by coaching direct report and fostering a culture of accountability and operational excellence
• Reports to the Director, Fulfillment and oversees 1 employee

Fulfillment Manager

• Motivate and lead retail team to deliver best-in-class customer service
• Embody brand standards and core values, reinforce high expectations and accountability
• Assist with onboarding new hires and ensure training enables meeting KPI and customer experience standards
• Coach and evaluate team members to foster professional development and brand growth
• Retain and develop retail associates and grow them into future retail leaders
• Lead and support all store operations to meet financial objectives and maintain operational compliance
• Meet individual KPI expectations and sales goals while supporting overall store success
• Use company tools and tactics to take accountability for business success and assume responsibility without prompting
• Partner with store management on marketing events and in-store programming

Wholesale Sales Manager

Wholesale Sales Operations Manager

Sales Associate

Sales Associate

Sales Associate

Fulfillment Manager

Assistant Store Manager