Wholesale Sales Operations Manager
Raise Away
ERP
Salary
💰 $115,000 per year
Job Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Lead daily operations for Personalization and Canadian eCommerce fulfillment with 3PL partners, ensuring accuracy, efficiency, and timeliness of outbound orders
- Oversee small parcel operations through a direct report who manages day-to-day execution and performance
- Manage recycling logistics and operations, ensuring compliance with company standards and environmental regulations
- Build and maintain vendor relationships, including 3PLs and fulfillment partners, holding them accountable to performance expectations and contractual agreements
- Develop and maintain operational reporting, tracking key performance indicators and service level agreements (SLAs) across all fulfillment channels
- Deliver capacity planning insights on a quarterly basis to ensure Personalization equipment can support seasonality and promotional events
- Identify opportunities for continuous improvement, implementing process enhancements to improve throughput, reduce cost, and elevate customer satisfaction
- Collaborate cross-functionally to ensure alignment and resolve fulfillment-related challenges proactively
- Support team development and performance by coaching direct report and fostering a culture of accountability and operational excellence
- Reports to the Director, Fulfillment and oversees 1 employee
Requirements
- Progressive professional experience in an hands-on operational role at a retail brand, or working with a 3PL partner
- Knowledge of small parcel shipping methods, rate optimization, and carrier performance tracking
- Exceptional written and oral communication skills with demonstrated experience in partner management and cost management
- Excellent project management and strong organizational skills
- Vigorous critical thinking and analytical skills
- Experience using ERPs; experience with ERP like Microsoft Dynamics and TMS tools is strongly beneficial
- Experience managing or mentoring a team member and a passion for developing talent
- Agile and motivated by a fast-paced and ever changing environment
- Passionate about transforming travel
- Ability to work onsite from the Soho, NYC office four days a week
- Legal authorization to work in the United States (applicants asked to confirm)
