ALSO.

Fulfillment Manager

ALSO.

full-time

Posted on:

Origin:  • 🇺🇸 United States • Washington

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Salary

💰 $140,000 - $155,000 per year

Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Manage all aspects of 3PL partner performance, including inbound flow, ATS/inventory tracking, value added service performance, packaging and fulfillment, perfect order performance, domestic packaging, last mile transportation and cost optimization.
  • Serve as SME for vendor systems integration, including WMS, TMS, and order tracking services with appropriate Also systems (ERP, web store, OMS, and CRM if needed).
  • Develop KPIs to monitor performance and institutionalize reporting. Conduct regular business reviews with 3PL partner. Conduct periodic site visits to validate process and performance.
  • Liaise with global supply chain partners to manage inbound flow of inventory and ensure optimal inventory levels are available at 3PLs.
  • Manage flow of inventory to owned and partner retail locations.
  • Monitor, report on, and collaborate with partners to optimize customer experience at point of fulfillment.
  • Seek continuous opportunities for cost efficiency and enhanced customer experience at unboxing and delivery.
  • Integrate enterprise packaging strategies with logistics partner capabilities and customer experience performance.
  • Lead the integration of operational data with enterprise and customer data to ensure data driven decisions are holistically driving enterprise and customer outcomes.
  • Manage outbound fulfillment to a retail network that includes owned spaces, pop up experiences, and dropship or wholesale to retail partners.
  • Partner with Global Supply chain team to ensure timing, depth, and regional distribution of inventory meets commercial and customer needs.
  • Partner with service operations team to ensure warranty and service parts are available to keep vehicles on the road.
  • Continuously evaluate regionality of demand and inventory location to ensure optimized costs and service levels.
  • Build a commercially lead S&OP process that integrates marketing and sales programs with operational capability.
  • Partner with Retail, Ecommerce, Customer success, Finance and Product leadership to inform domestic distribution strategy. Objectives are to optimize for profitability, growth opportunity and brand perception.
  • Partner with Retail, Ecommerce, Finance, and Product leadership to manage Available To Sell by channel.
  • Partner with Retail, Ecommerce, and Marketing teams to ensure fulfillment communications add value to the customer journey.
  • Partner with Retail, Ecommerce, Customer Success, and Product teams to establish VOC solutions that include fulfillment experience.
  • Establish reverse logistics processes to support unit flow out of decommissioned pop up locations, warranty/service claims, and returns.
  • Manage carrier and 3PL performance in reverse logistics operations.
  • Partner with Retail, Customer Success, and Service Operations to ensure all enterprise needs are met.

Requirements

  • 5+ years of progressive supply chain experience, with an emphasis on Ecommerce fulfillment.
  • Experience collaborating with a diverse group of stakeholders, including Retail Ops, Ecommerce, Finance, and Sr. Leadership.
  • Experience establishing operational data sets, developing KPIs, and institutionalizing reporting.
  • Experience with two or more of: inventory planning, demand planning, customer planning, business analysis, or expense planning.
  • Will you now or in the future require sponsorship for employment visa status (e.g., H-1B, O-1, TN, etc.)? (application question)