Raintree Systems

Support Engineer

• Investigate high-level escalations by interrogating application logs, auditing system workflows, and performing code-level reviews
• Write and execute complex MySQL queries to identify data discrepancies and perform rigorous audits
• Diagnose and resolve HL7 and API failures to ensure real-time data synchronization between the Raintree platform and external EMR/EHR systems
• Improve the quality of new releases by identifying edge-case failures during the Beta phase

Technical Support Engineer – Tier 3, Healthcare/SaaS/EHR/MySQL

Therapist

• Ensure accurate, compliant, timely billing and appropriate reimbursement for multispecialty medical professional services from various insurance payers and patients
• Prepare and re-submit clean claims to various insurance companies either electronically or by paper in accordance with specific payer guidelines and/or contract requirements
• Analyze and correct first pass rejected claims for completeness and accuracy of information for second pass clean claim submission
• Research and perform all primary and secondary billing claim status follow up activities for assigned insurance plans
• Review, evaluate and process all claim appeals through resubmission to insurance carriers with complete and accurate supporting documentation required
• Research and recommend any customer account adjustments and/or write-offs to the Manager based upon collectability of account with insurance carrier or patient
• Recognize and report claims problems, errors, and discrepancies to management in order to proactively identify and effectively resolve billing trends in a timely manner
• Generate and submit monthly patient balance due statements to customers as dictated by the explanation of benefits received from their insurance carrier
• Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments
• Answering patient questions about billing and payments
• Investigating and/or directing patient inquiries or complaints to the appropriate staff member

Accounts Receivable Specialist – Physical Therapy, Medical Billing, EHR

Product Manager

• Define and execute the platform strategy and roadmap for shared services
• Establish governance, standards, and best practices for internal APIs, authentication, access control, & inter-domain integration
• Partner with domain Product Managers and Platform Engineering to design reusable services
• Champion platform reliability and security working closely with engineering teams
• Conduct in-depth user research and data analysis to understand user needs
• Define KPIs and adoption metrics for platform components
• Facilitate cross-domain prioritization and sequencing of foundational platform work
• Lead iterative delivery and proactively manage technical risks
• Translate technical strategy into high-quality user stories and acceptance criteria
• Advocate for reusability and internal developer experience that supports feature teams

Product Manager – Platform, Healthcare, SaaS, EHR

Account Executive

• Independently manage and develop a sales territory to generate new business from mid-sized to large Physical Therapy practices, consistently building and maintaining a robust sales pipeline
• Drive the full sales cycle, from initial customer engagement to closure, with a specific focus on selling our RCM services
• Proactively prospect for new clients through direct methods (calls, networking) and effectively engage with inbound marketing leads
• Expertly demonstrate our RCM solutions, providing clear, concise, and compelling product overviews
• Lead contract negotiations with prospective clients to secure profitable business
• Develop and maintain a high level of domain knowledge on RCM, the Physical Therapy market, and competitive offerings
• Provide valuable feedback to the sales management and marketing teams
• Develop and maintain key account plans that identify opportunities to deliver value, including strategic motivators, key stakeholders, buying processes, and forecasted sales
• Accurately track all sales activities and opportunities within the CRM system (Salesforce.com) and provide consistent, accurate sales forecasts on a monthly basis
• Travel within the assigned territory and/or for industry events up to 50% of the time to engage with clients and represent the company

Account Executive – Revenue Cycle Management Services

Artificial Intelligence

• Partner with the CEO and ELT to define Raintree's internal AI strategy and operating priorities; defend the roadmap with rigorous ROI analysis
• Build and chair an executive AI council that sets policy, approves investments, and unblocks cross-functional work
• Run the AI champions network — a working group of departmental representatives — as the operating engine of the program
• Brief the board on AI program health, financial impact, and forward investment plan on a quarterly cadence
• Navigate cross-functional alignment without direct authority
• Architect and ship agentic workflows on frontier models (Claude, GPT, Gemini, leading open source) that automate or substantially augment real work across the business
• Build the semantic and data layer that is the foundation of the entire program
• Build MCP-based integrations into Salesforce, Slack, Gong, our ticketing systems, our finance and close tooling
• Establish the evaluation, observability, and red-team practices that keep agents performant and safe in production
• Build Raintree's AI governance framework
• Track, validate, and report ROI

Head of AI Operating System

Product Marketing

• Marketing stakeholder for commercialization strategy and alignment on all planned releases, including opportunities, roadblocks, timelines, roles/responsibilities, outcomes, and reporting.
• Research, develop, and validate compelling and differentiated product positioning and messaging that resonates with target audiences.
• Translate technical features into clear and impactful benefits for customers, creating marketing messaging themes for regular release showcases and large industry events.
• Conduct qualitative, quantitative, and competitive research and leverage the analysis to inform product messaging and positioning to drive growth.
• Lead product launches from planning through execution, ensuring successful product releases and driving measurable results.

Director, Product Marketing – SaaS, B2B, Healthcare IT

Solutions Engineer

• Perform Technical Lead responsibilities for Application Architecture function for best practices & architecture initiatives.
• Perform Architect duties for Scheduler product: Partner with Product Management for Scheduler function to intake product requirements and design end-to-end technical solutions that align with Raintree’s platform vision and enterprise architecture.
• Refactor NewGen platform to help accelerate developer velocity, maintainability, lower operating costs, enhanced security, increased performance and scalability.
• Lead automation and engineering initiatives to operationalize and streamline enterprise readiness of the Newgen Platform.
• Ensure interoperability: Architect and implement healthcare data exchange using HL7, FHIR, CCD, and related standards, ensuring compliance and data integrity.
• Design robust data sync mechanisms: Define data synchronization, replication, and consistency models across multi-tenant, distributed, and hybrid environments.
• Cross-functional collaboration: Work closely with leaders across Architecture, Agile Delivery, Cloud Infrastructure, and Security to ensure solutions meet business, technical, and compliance requirements.
• Technical leadership: Provide execution strategy, code reviews, and mentorship to engineering teams to ensure scalability, reliability, and maintainability.
• Assist & Enable Raintree development team’s move to Agentic AI-based Product Development Life Cycle (PDLC).
• Operate with urgency: Drive results in a high-pressure, fast-paced environment where speed and quality must co-exist.

Principal Solution Architect, Healthcare

Content Manager

• Develop and execute content across the full funnel, including blogs, whitepapers, case studies, landing pages, email campaigns, sales assets, and social content
• Translate complex product capabilities, industry trends, and customer stories into clear, compelling narratives
• Support demand generation and ABM initiatives with targeted, persona-driven content
• Develop thought leadership content such as research reports, industry guides, and executive-level assets
• Partner with Product Marketing to produce case studies, testimonials, and enablement materials
• Collaborate with Design and Digital Marketing to ensure content is visually strong, on-brand, and optimized for performance
• Maintain and evolve Raintree’s content voice to be confident, approachable, and trusted
• Track content performance and continuously optimize based on engagement, conversion, and pipeline impact

• Perform Technical Lead responsibilities for Application Architecture function for best practices & architecture initiatives
• Perform Architect duties for Scheduler product: Partner with Product Management for Scheduler function to intake product requirements and design end-to-end technical solutions that align with Raintree’s platform vision and enterprise architecture
• Refactor NewGen platform to help accelerate developer velocity, maintainability, lower operating costs, enhanced security, increased performance and scalability
• Lead automation and engineering initiatives to operationalize and streamline enterprise readiness of the Newgen Platform
• Ensure interoperability: Architect and implement healthcare data exchange using HL7, FHIR, CCD, and related standards, ensuring compliance and data integrity
• Design robust data sync mechanisms: Define data synchronization, replication, and consistency models across multi-tenant, distributed, and hybrid environments
• Cross-functional collaboration: Work closely with leaders across Architecture, Agile Delivery, Cloud Infrastructure, and Security to ensure solutions meet business, technical, and compliance requirements
• Technical leadership: Provide execution strategy, code reviews, and mentorship to engineering teams to ensure scalability, reliability, and maintainability
• Assist & Enable Raintree development team’s move to Agentic AI-based Product Development Life Cycle (PDLC)
• Operate with urgency: Drive results in a high-pressure, fast-paced environment where speed and quality must co-exist.

Lead Solution Architect, Healthcare

Events

• Assist with planning and coordination of trade shows and events
• Conduct research on trade shows, vendors, activations, and promotional items
• Maintain and update event tracking documents and spreadsheets
• Assist with TherapyCon planning, including exhibitor and logistics support
• Help organize event materials, shipping plans, and pre-event preparation
• Support general event-related tasks and team initiatives

Trade Show/Events Manager – Summer Intern

Customer Support

• Act as the primary source of knowledge for our enterprise base when it comes to complex technical issues across Practice Management, Clinical, and Billing/Financial domains.
• Utilize expert-level critical thinking to deconstruct complex software behaviors, isolate root causes, and recreate bugs in test environments.
• Lead the response for high-impact service disruptions affecting the Enterprise base, ensuring rapid resolution and clear stakeholder communication.
• Provide a premium support experience for VIP accounts, acting as the technical "face of Raintree" during high-stakes interactions.
• Dedicate 20% of your time to developing those around you, elevating the department's collective knowledge.
• Lead the creation, curation, and maintenance of a robust Knowledge Base to drive self-service and improve First Contact Resolution (FCR).
• Identify systemic challenges in products or processes and proactively propose data-driven improvement strategies.
• Maintain impeccable case records, ensuring HIPAA compliance, data security, and clear follow-up commitments.

Senior Product Support Specialist – Enterprise RCM

• Act as the key source of knowledge for our enterprise base when it comes to complex technical issues across Practice Management, Clinical, and Billing/Financial domains, with an emphasis on the EMR and clinicals.
• Utilize expert-level critical thinking to deconstruct complex software behaviors, isolate root causes, and recreate bugs in test environments.
• Participate in the response for high-impact service disruptions affecting the Enterprise base, ensuring rapid resolution and clear stakeholder communication.
• Provide a premium support experience for VIP accounts, acting as the technical "face of Raintree" during high-stakes interactions.
• Dedicate 10% of your time to developing those around you, elevating the department's collective knowledge.
• Help identify systemic challenges in products or processes and proactively propose data-driven strategies for improvement.
• Maintain impeccable case records, ensuring HIPAA compliance, data security, and clear follow-up commitments.
• Look beyond the immediate ticket to identify and resolve underlying issues before they impact the broader client base.

Senior Product Support Specialist – Enterprise Clinicals

People Operations

• Join Raintree for a 10-week immersive Summer Internship.
• Dive into every facet of the employee lifecycle, gaining hands-on experience in People Operations, Talent Acquisition, and Learning & Development.
• Champion critical processes, from data integrity and compliance to overall employee experience.
• Help manage the end-to-end pre-boarding process to ensure new hires have their equipment, access, and welcome materials ready for day one.
• Shadow and help conduct new hire orientation.
• Audit employment documents for federal compliance and ensure digital employee files are accurate and up to date.
• Help manage general HR correspondence, verification requests, and administrative workflows.
• Partner with the Talent Acquisition team to proactively source top-tier candidates and build strong talent pipelines for open roles.
• Coordinate employee recognition initiatives, including milestone celebrations and rewards distribution.
• Assist in drafting and curating content for company-wide newsletters and updates.
• Participate in culture committee meetings to help brainstorm, plan, and execute internal events.
• Spearhead the creation of an employee FAQ database and present insights to People Operations leadership.