Raintree Systems

Sales Engineer

• Conduct comprehensive assessments of enterprise therapy organizations, including operational workflows, revenue cycle performance, provider productivity, referral management, scheduling efficiency, and financial outcomes.
• Identify operational gaps, inefficiencies, and revenue leakage opportunities across multi-site organizations.
• Develop strategic recommendations that align customer goals with Raintree solutions and services.
• Serve as a trusted advisor to executive leadership teams, including CEOs, COOs, CFOs, CIOs, and operational leaders.
• Build detailed business cases demonstrating the value of Raintree solutions.
• Analyze provider productivity, visit utilization, scheduling efficiency, reimbursement trends, denials, collections, and operational KPIs.
• Create executive-level ROI presentations and financial models.
• Architect end-to-end solutions that leverage Raintree products, services, and integrations.
• Maintain deep knowledge of Practice Management EHR Revenue Cycle Management Patient Engagement Referral Management Analytics & Reporting Interoperability & Integrations.
• Present complex operational analyses and solution recommendations to executive stakeholders.

Enterprise Solutions Architect – Healthcare Sales, EHR, RCM

• Maintain and enhance Raintree's sales demo environments and data sets.
• Ensure demos accurately reflect real-world outpatient therapy workflows.
• Support new feature releases and demo readiness efforts.
• Assist with RFPs, RFIs, security questionnaires, and technical evaluations.
• Maintain a centralized library of approved responses and supporting documentation.
• Research product capabilities, integrations, and technical requirements.
• Document customer workflows and business processes.
• Create process maps, solution documentation, and technical resources.
• Support discovery efforts by organizing customer requirements and operational needs.
• Support project coordination across Sales, Product, Marketing, and Customer Success.
• Maintain technical assets, playbooks, and documentation repositories.
• Help identify opportunities to improve efficiency and scalability across the Sales Engineering function.

Support Engineer

• Investigate high-level escalations by interrogating application logs, auditing system workflows, and performing code-level reviews
• Write and execute complex MySQL queries to identify data discrepancies and perform rigorous audits
• Diagnose and resolve HL7 and API failures to ensure real-time data synchronization between the Raintree platform and external EMR/EHR systems
• Improve the quality of new releases by identifying edge-case failures during the Beta phase

Technical Support Engineer – Tier 3, Healthcare/SaaS/EHR/MySQL

Therapist

• Ensure accurate, compliant, timely billing and appropriate reimbursement for multispecialty medical professional services from various insurance payers and patients
• Prepare and re-submit clean claims to various insurance companies either electronically or by paper in accordance with specific payer guidelines and/or contract requirements
• Analyze and correct first pass rejected claims for completeness and accuracy of information for second pass clean claim submission
• Research and perform all primary and secondary billing claim status follow up activities for assigned insurance plans
• Review, evaluate and process all claim appeals through resubmission to insurance carriers with complete and accurate supporting documentation required
• Research and recommend any customer account adjustments and/or write-offs to the Manager based upon collectability of account with insurance carrier or patient
• Recognize and report claims problems, errors, and discrepancies to management in order to proactively identify and effectively resolve billing trends in a timely manner
• Generate and submit monthly patient balance due statements to customers as dictated by the explanation of benefits received from their insurance carrier
• Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments
• Answering patient questions about billing and payments
• Investigating and/or directing patient inquiries or complaints to the appropriate staff member

Accounts Receivable Specialist – Physical Therapy, Medical Billing, EHR

Product Manager

• Define and execute the platform strategy and roadmap for shared services
• Establish governance, standards, and best practices for internal APIs, authentication, access control, & inter-domain integration
• Partner with domain Product Managers and Platform Engineering to design reusable services
• Champion platform reliability and security working closely with engineering teams
• Conduct in-depth user research and data analysis to understand user needs
• Define KPIs and adoption metrics for platform components
• Facilitate cross-domain prioritization and sequencing of foundational platform work
• Lead iterative delivery and proactively manage technical risks
• Translate technical strategy into high-quality user stories and acceptance criteria
• Advocate for reusability and internal developer experience that supports feature teams

Product Manager – Platform, Healthcare, SaaS, EHR

Account Executive

• Independently manage and develop a sales territory to generate new business from mid-sized to large Physical Therapy practices, consistently building and maintaining a robust sales pipeline
• Drive the full sales cycle, from initial customer engagement to closure, with a specific focus on selling our RCM services
• Proactively prospect for new clients through direct methods (calls, networking) and effectively engage with inbound marketing leads
• Expertly demonstrate our RCM solutions, providing clear, concise, and compelling product overviews
• Lead contract negotiations with prospective clients to secure profitable business
• Develop and maintain a high level of domain knowledge on RCM, the Physical Therapy market, and competitive offerings
• Provide valuable feedback to the sales management and marketing teams
• Develop and maintain key account plans that identify opportunities to deliver value, including strategic motivators, key stakeholders, buying processes, and forecasted sales
• Accurately track all sales activities and opportunities within the CRM system (Salesforce.com) and provide consistent, accurate sales forecasts on a monthly basis
• Travel within the assigned territory and/or for industry events up to 50% of the time to engage with clients and represent the company

Account Executive – Revenue Cycle Management Services

Artificial Intelligence

• Partner with the CEO and ELT to define Raintree's internal AI strategy and operating priorities; defend the roadmap with rigorous ROI analysis
• Build and chair an executive AI council that sets policy, approves investments, and unblocks cross-functional work
• Run the AI champions network — a working group of departmental representatives — as the operating engine of the program
• Brief the board on AI program health, financial impact, and forward investment plan on a quarterly cadence
• Navigate cross-functional alignment without direct authority
• Architect and ship agentic workflows on frontier models (Claude, GPT, Gemini, leading open source) that automate or substantially augment real work across the business
• Build the semantic and data layer that is the foundation of the entire program
• Build MCP-based integrations into Salesforce, Slack, Gong, our ticketing systems, our finance and close tooling
• Establish the evaluation, observability, and red-team practices that keep agents performant and safe in production
• Build Raintree's AI governance framework
• Track, validate, and report ROI