Raintree Systems

Product Marketing

• Support product positioning, messaging, and value proposition development across core products and new innovations.
• Partner with Product Management to understand roadmap priorities, customer needs, and product differentiation; translate into market-ready narratives.
• Contribute to GTM plans for launches and enhancements, including target audience definition, key messages, channels, timelines, and success metrics.
• Develop and maintain customer personas, use cases, and buyer journey insights to inform content and campaigns.
• Create and update sales enablement materials (e.g., pitch decks, one-pagers, competitive battlecards, FAQs, objection handling).
• Coordinate cross-functionally with Marketing, Sales, Customer Success, Support, and Product to ensure consistent messaging and execution.
• Gather and synthesize market intelligence (competitive landscape, trends, customer feedback) and share actionable insights with stakeholders.
• Support product webinars, events, and other product education moments for prospects and customers in partnership with internal teams.
• Collaborate on customer marketing inputs (case studies, testimonials, reference stories) that highlight measurable outcomes and client value.

Product Marketing Specialist

Support Engineer

• Deliver definitive fixes for complex technical challenges between Support and Engineering.
• Transform technical friction into growth by providing insights that drive software improvement.
• Protect the user experience through product mastery, ensuring escalations are handled well.
• Perform root-cause analysis on complex, high-impact issues.
• Manage escalations with urgency, balancing urgent and long-term projects.
• Collaborate with Developers and Product Managers to prioritize hotfixes.
• Translate complex resolutions into actionable documentation for Tier 1 and Tier 2 teams.
• Communicate complex technical failures clearly to client stakeholders.

Product Support Engineer - Tier 3

• Conduct deep-dive root cause analysis for escalated technical issues
• Investigate high-level escalations by interrogating application logs, auditing system workflows, and performing code-level reviews
• Diagnose and resolve HL7 and API failures
• Translate sophisticated technical findings into actionable, developer-ready bug reports
• Author technical documentation and advanced Knowledge Base articles to empower Tier 1 and 2 teams

Technical Support Engineer – Tier 3, Healthcare, SaaS, EHR, MySQL

Human Resources

• Ensure quality and timely benefit/eligibility verifications along with the management of client enrollment and credentialing for multi-specialty medical professional services
• Responsible for the verification and eligibility of patient health insurance benefits via external insurance web portals or over the phone
• Responsible for authorization submission as needed based on patient's health insurance requirements
• Assures all insurance information has been completely and accurately obtained
• Documents all pertinent insurance eligibility information
• Documents information given or received to support actions taken on insurance issues
• Assures all authorization information is documented completely and accurately for claims processing
• Review, evaluate and assist in creating processes and workflows for future benefit and authorization teams
• Monitor authorization exceptions to ensure timely claim billing
• Communicate with clients regarding authorization or eligibility issues or trends
• Assist external departmental personnel in strategically critical issues as the need arises

Authorization & Eligibility Coordinator – Healthcare/SaaS/EHR

Insurance

• Update and maintain all logs and spreadsheets used for reconciliation.
• Review, investigate and reconcile deposits and supporting documentation to enable accurate posting.
• Investigate, research, and resolve outstanding deposits, reaching out to clients and payers for additional information as needed.
• Identify and research needed information to clear out posting errors and follow ups.
• Participate in month end closing.
• Retrieve and post remittances from payor websites when the remittance is needed.
• Research unidentified payments and or recoupment to determine the appropriate resolution.
• Identify patterns and trends that indicate a potential issue and notify leads or supervisors.
• Assist clients by answering inquiries and providing information.
• Reconcile daily cash deposits to the billing system and bank.
• Special projects and assignments as assigned.

Payment Reconciliation Specialist – Medical Insurance Posting

Product Manager

• Define and execute the platform strategy and roadmap for shared services.
• Establish governance, standards, and best practices for internal APIs, authentication, access control, & inter-domain integration.
• Partner deeply with domain Product Managers and Platform Engineering to identify dependencies, design reusable services, and drive alignment on shared capabilities.
• Champion platform reliability and security.
• Conduct in-depth user research, onsite observations, attend customer events, complete interviews, and perform data analysis to gain a deep understanding of the target persona's needs.
• Define KPIs and adoption metrics for platform components to drive data-driven prioritization and continuous improvement.
• Facilitate cross-domain prioritization and sequencing, ensuring that foundational platform work is unblocked.

Product Marketing Specialist

Product Support Engineer - Tier 3

Technical Support Engineer – Tier 3, Healthcare, SaaS, EHR, MySQL

Authorization & Eligibility Coordinator – Healthcare/SaaS/EHR

Payment Reconciliation Specialist – Medical Insurance Posting

Product Manager – Platform, Healthcare/SaaS/EHR