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Raintree Systems

Technical Support Engineer – Tier 3, Healthcare/SaaS/EHR/MySQL

Raintree Systems

Tier 3 Technical Support Engineer troubleshooting complex technical issues on Raintree's healthcare SaaS platform. Enhancing product stability and ensuring minimal operational downtime for clients.

Posted 6/10/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

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Hard Skills
MySQLHL7APIapplication logscode-level reviewsdata discrepanciesauditsdata synchronizationBeta phase testing
Soft Skills
problem-solvinganalytical thinking
Tools & Technologies
Raintree platformEMR systemsEHR systems
Certifications & Qualifications
B.S. in Computer ScienceB.S. in Health Informatics
Industry Keywords
Healthcare SaaSHIPAASOC2Patient Health Information

Tech Stack

Tools & technologies
MySQL

About the role

Key responsibilities & impact
  • Investigate high-level escalations by interrogating application logs, auditing system workflows, and performing code-level reviews
  • Write and execute complex MySQL queries to identify data discrepancies and perform rigorous audits
  • Diagnose and resolve HL7 and API failures to ensure real-time data synchronization between the Raintree platform and external EMR/EHR systems
  • Improve the quality of new releases by identifying edge-case failures during the Beta phase

Requirements

What you’ll need
  • B.S. in Computer Science, Health Informatics, or a related technical field (or equivalent experience)
  • 4+ years in a technical support or application engineering role, ideally within the Healthcare SaaS space
  • Familiarity with HIPAA regulations and SOC2 security protocols regarding Patient Health Information (PHI)
  • Expert level in MySQL, strong working knowledge of HL7 and APIs
  • Ability to parse application logs and read/navigate a codebase

Benefits

Comp & perks
  • Health insurance
  • Flexible work arrangements
  • Professional development
  • Performance bonuses
  • Remote work environment