Technical Support Engineer – Tier 3, Healthcare/SaaS/EHR/MySQL

Raintree Systems

Tier 3 Technical Support Engineer troubleshooting complex technical issues on Raintree's healthcare SaaS platform. Enhancing product stability and ensuring minimal operational downtime for clients.

Posted 6/10/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

MySQL

About the role

Key responsibilities & impact

Investigate high-level escalations by interrogating application logs, auditing system workflows, and performing code-level reviews
Write and execute complex MySQL queries to identify data discrepancies and perform rigorous audits
Diagnose and resolve HL7 and API failures to ensure real-time data synchronization between the Raintree platform and external EMR/EHR systems
Improve the quality of new releases by identifying edge-case failures during the Beta phase

Requirements

What you’ll need

B.S. in Computer Science, Health Informatics, or a related technical field (or equivalent experience)
4+ years in a technical support or application engineering role, ideally within the Healthcare SaaS space
Familiarity with HIPAA regulations and SOC2 security protocols regarding Patient Health Information (PHI)
Expert level in MySQL, strong working knowledge of HL7 and APIs
Ability to parse application logs and read/navigate a codebase

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development
Performance bonuses
Remote work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

MySQLHL7APIapplication logscode-level reviewsdata discrepanciesauditsdata synchronizationBeta phase testing

Soft Skills

problem-solvinganalytical thinking

Certifications

B.S. in Computer ScienceB.S. in Health Informatics