Radio-Canada

Analyst

• Act as a liaison, provide product or services information and resolve emerging requests or incidents for customers
• Manages customer interactions received by phone, email or other receiving channels
• Logs each interaction and subsequent liaisons into the ticketing system
• Provides accurate, valid and complete information using the right methods/tools
• Assigns tickets to appropriate support teams based on predefined procedures or through escalation
• Identifies and assesses customers’ needs to achieve satisfaction and build relationships
• Works on shift rotation as required by the Centre to meet business demands
• Engages customers, remains positive and takes ownership of each interaction
• On a rotational or temporary basis, may perform some coordination activities within the technology queue, such as maintenance of some job aides and analysis of problems, metrics, trends and reports for input.

Service Centre Analyst – T & I

Customer Support

• Acts as a liaison and provides product or services information and support
• Resolves emerging requests related to Finance Services
• Ensures every request is dealt with 'Right-First-Time' precision
• Manages customer interactions via phone, email, and other channels
• Logs interactions and documents all key actions attempted and final resolution
• Provides accurate and complete information using the right methods/tools
• Assigns tickets to other support teams based on procedures or escalates when necessary
• Works on shift rotation as required

Customer Service Representative, Finance

Financial Planning and Analysis

• Coordinate and assist radio production teams with financial management activities
• Develop tracking tools to facilitate financial management
• Prepare production budgets and support the forecasting process
• Review and approve expense requests

Coordinator, Administration and Accounting, Radio Production

Network Engineer

• Monitoring, maintaining and improving the corporation’s network infrastructure
• First/second level network support for corporate network switches, routers, wireless access points, wireless controllers, firewall and VPN appliances
• Documenting troubleshooting procedures
• Collecting network statistics and reporting on network health
• Receiving trouble tickets from Network Operation Centre
• Troubleshooting network connectivity or infrastructure related problems
• Providing root cause analysis on any network outage
• Working with network monitoring tools
• Monitoring network infrastructure and responding to alarms
• Participating in production changes and turnovers across network infrastructure
• Creating trouble cases with vendors and service providers
• Reconfiguring replacement hardware and coordinating installations with regional staff
• Collaborating with technical staff

Senior Network Analyst, Telecommunications

Producer

• Work with reporters in the bureaus, developing ideas, overseeing their journalism, and helping them create stories for online, radio and video platforms.
• Plan, organize and coordinate content for digital and broadcast newscasts.
• Develop the program content including assigning, researching, gathering, writing and/or editing.
• Direct on-air talent and technical resources across all platforms.
• Select, re-write and/or edit copy or text written by others.
• Identify training needs.

Bureau Producer, English Services – On-Site

Software Engineer

• Work on strategic planning of technical resources.
• Provide support and technical guidance to departmental employees.
• Meet with stakeholders and business partners to determine requirements and solutions.
• Take ownership of complex and strategic initiatives.
• Track the schedules, budgets and progress on initiatives.
• Contribute to the execution of complex procurement processes.
• Manage a multidisciplinary team of technical professionals along with associated administrative processes.
• Define, communicate, and monitor clear priorities, objectives, and performance metrics.
• Actively participate to create an efficient and agile work environment.
• Identify opportunities of operational, technical improvements and build innovative processes.

Senior Manager, IT/Telecom Engineering – T & I

• Oversee daily editorial decisions in the Atlantic I-unit
• Lead editorial meetings, organise rollouts, and provide editorial oversight to ensure our content is original, representative, responsive, relevant and impactful, and meets our journalistic standards
• Work with the Executive Producer to develop a strategy for the CBC Atlantic I-Unit with a focus on uncovering the best investigations and developing data, source and document driven content across all platforms
• Leadership in analysis of facts and information gathered and ability to draw conclusions or raise issues requiring further investigation
• Great understanding investigative techniques including Access to Information requests
• Provide feedback and coaching to journalists to help them develop their skills and produce content of the highest quality
• Assist with planning CBC-wide coverage for special projects and events
• Be in tune with story and video trends and audience habits
• Collaborate with other leaders to grow audiences on all CBC News platforms
• Work closely with community producers to deepen our community connections through programming, outreach and stakeholder sessions

Senior Producer, Investigative Unit

DevOps Engineer

• Implement, automate, support CI/CD and pipelines for both Cloud and on-premise to deploy C# (.Net Framework and .NET Core) and Python applications.
• Manage and support the Cloud and on-premise Infrastructure.
• Develop, implement and support automations for cloud and on-premise infrastructure provisioning and deprovisioning.
• Provide support to Development teams and other stakeholders.
• Develop monitoring, alerting, and self-healing functionality for CI/CD, Cloud infrastructure and for common business application patterns.
• Help standardize our release management and support process for all Enterprise Applications initiatives (new products, enhancements, application interfaces, etc).
• Work in collaboration with the Enterprise Application Development and Enterprise Data Management teams.
• Develop, improve and enforce software engineering best practices in collaboration with the Application Development, Software and Platform Architecture and InfoSec groups.
• Help reduce complexity, enhance communication and maintain high-quality deployment artifacts through-out the entire software deployment pipeline in collaboration with the Software Architecture, Development, Operations and Support teams to ensure alignment.
• Implement and expand automated deployment and testing tools to reduce errors, optimize delivery times and improve customer experience.
• Support our Cloud Evolution modernization project by actively participating in the planning and execution of the project.
• Incorporate “Secure by Design” concepts, practices and tools into the software development lifecycle and deployment pipeline.
• Create reusable automation libraries and APIs that can be applied across Enterprise Applications.
• Assist with the creation of architectural diagrams and design specifications to aid automation on supported platforms.
• Document application platforms and products support processes.
• Help streamline and participate in the on-call support process for existing production solutions.

DevOps Lead, Enterprise Applications Delivery

Frontend Engineer

• Participer au développement et à la mise à niveau du CMS et des systèmes connexes pour répondre aux objectifs commerciaux.
• Créer des formulaires répondant aux exigences de contenu des produits Radio-Canada.ca.
• Contribuer à l'avancement des meilleures pratiques de développement et à la mise à niveau des technologies héritées.
• S'assurer que les applications développées fonctionnent bien, permettant aux journalistes de composer des publications rapidement et sans erreurs.
• Rédiger des règles commerciales dans la couche domaine de CBC/Radio-Canada (DDD).
• Écrire des tests unitaires.
• Documenter les changements technologiques à des fins de formation et de collaboration.
• Participer aux cérémonies agiles (par exemple, sprints, scrums, démos, retros) et au déploiement d'applications.
• Participer aux revues de code.

Fullstack Web Developer, REACT, French Services

Android Engineer

• Design and/or modify reusable components for Radio-Canada's digital platforms; such as the audio/video player.
• Ensure compliance with standards and control the quality of the product throughout the project's execution.
• Stay informed of new trends in the various fields of digital development.
• By being proactive, propose solutions to the challenges encountered.
• Participate in Agile Scrum activities designed to review ongoing production projects in order to make necessary corrections and adjustments, or completed projects to measure their results.
• Participate in the development of user stories for our various products.
• Ensure the good performance of developed applications to handle high loads.
• Participate in sprint planning, retrospectives, and application deployments.
• Participate in code reviews and solution deployments.

Android Developer – OTT Team, French Services

C# Developer, OTT Team, French Services

• Conduct in-depth research and analysis on US equity markets, identifying trends and opportunities aligned with the Fund’s investment strategy.
• Prepare proposals for research and analytical initiatives, including detailed financial analyses and written recommendations for investment decisions.
• Monitor and report on US and global economic, political, and industry trends affecting equity investments.
• Liaise with company management, industry associations, brokers/dealers, and external investment managers to gather insights and assess opportunities.
• Operate and support portfolio management systems, including designing and implementing data scenarios and enhancing databases.
• Maintain trade information and provide follow-up on transactions initiated by the Portfolio Manager.
• Ensure portfolio activity complies with investment policies and participate in preparing monthly and quarterly reports for Senior Management.
• Prepare, verify, and interpret portfolio statistics, including performance and risk attribution analyses.
• Support trade execution and capital allocation decisions under supervision.
• Provide analytical and administrative support for Fund assets under the Portfolio Manager and, as assigned, supports other Portfolio Managers across asset classes.
• Perform other related duties, as required.
• Be available for occasional travel within North America for site visits and conferences.
• Engage in multidisciplinary continuous learning.

Investment Analyst, US Equities

• Plan and conduct audits for web, mobile and streaming services using a mix of manual and automated testing, aligned with in-house standards and external frameworks like WCAG and the Accessible Canada Act.
• Analyze and diagnose issues, identifying the root causes of accessibility barriers and assessing their impact on the user experience.
• Create clear, prioritized reports that offer practical, actionable recommendations for our development and product teams.
• Track bug fixes, validate delivered solutions and document any regressions.
• Work with teams during early development phases (discovery, design and acceptance criteria definition) to incorporate accessibility requirements from day one.
• Actively contribute to in-house documentation (guides, design patterns, checklists, examples) by enhancing existing content and proposing new tools.
• Review public accessibility feedback and user testing data to help categorize issues and guide meaningful fixes.
• Suggest improvements to our workflows and tooling to make accessibility testing more consistent and efficient across all platforms.

Digital Accessibility Analyst, French Services

• Day to day direction of team tasks focus on balanced workload.
• Set and align team objectives with departments and corporate priorities.
• Promote a community of wellbeing to ensure a healthy workplace.
• Ensure that corporate architecture and security guidelines are followed.
• Ensure that appropriate inventories of technical parts and supplies and contingencies are available to facilitate production operations.
• Day to day supervision, assignment and effective utilisation of staff including developing hiring criteria, participating in selection boards, administering performance dialogue conversations, delivering regular performance feedback, administering discipline and ensuring that staff perform work in a safe and efficient manner.
• Determine training and development requirements and arranges on the job training and negotiations external training resources.
• Work with staff set professional development goals.
• Ensure staff adherence to superior standards of client service.
• Manage assigned budget to achieve departmental objectives.
• Manage and authorize annual leave.
• Review and approve overtime and on-call hours.
• Provide and coordinate necessary support staff to assist Engineering in the evaluation and installation of equipment and facilities.
• Collaborate with Engineering to develop testing procedures for system applications.
• Ensure compliance to CBC standards for all technical installations and modifications of technical equipment and facilities.
• Provide necessary technical feedback to ensure long-term serviceability of all installations.
• Consult with Engineering on related projects and recommend solutions for projects.
• Analyze system failures, supportability to determine risk and make strategic and financially responsible changes to improve audience impact mitigations.

Manager, Analyst Team – Infrastructure Support

• support English Services on a contract for 18 months
• responsible for month end, quarterly and year end functions
• prepare monthly financial forecasts and cash forecasts
• lead the network CRTC reporting annually
• manage the preparation of financial analysis as requested
• assist with annual business plan process
• support areas with pre/post implementation of new ERP