Quality Digital

Operations

• Supervise support teams, leading the Service Desk team;
• Manage relationships with partners, clients and other departments related to operations;
• Map and present KPIs;
• Propose and execute action plans to resolve issues and improve quality KPIs;
• Coordinate teams in line with the organization's strategies, values and guidelines, focusing on results and fostering the team's technical and behavioral development;
• Propose improvements and optimizations based on market trends and emerging technologies.

Operations Coordinator

Account Executive

• Desenvolvimento de novas contas para os produtos;
• Planejamento de estratégias de desenvolvimento de novas contas e contas ativas para manutenção e crosseling de serviços;
• Negociações complexas e em grandes clientes;
• Elaboração e execução do planejamento estratégico de vendas definindo público alvo, segmentos, ofertas e modelo de atuação;
• Pesquisa de mercado para prospecção de novos clientes;
• Visitas comerciais aos clientes;
• Atendimento pós venda aos contrato;
• Elaboração de proposta comercial;
• Atuar de forma hunter na prospecção ativa de novos clientes enterprise e grandes contas (Brasil e LATAM).
• Desenvolver e gerir carteira de clientes (farmer), com foco em: Retenção / Expansão de contratos / Cross-sell e upsell de soluções e serviços.
• Conduzir vendas consultivas de alto valor agregado, entendendo profundamente os desafios de negócio do cliente.
• Estruturar propostas comerciais sob medida, envolvendo múltiplas áreas (infra, digital, consultoria).
• Atuar como orquestrador da solução, conectando áreas técnicas, pré-vendas e delivery.
• Negociar contratos complexos, recorrentes e/ou projetos estratégicos.
• Construir e manter relacionamento de alto nível com decisores (C-Level, diretores e heads).
• Alimentar e gerir pipeline com previsibilidade e qualidade.
• Representar a empresa de forma estratégica em reuniões, eventos e apresentações executivas.

Executivo Comercial – ITO

Ecommerce

• Desenvolvimento de Novas Contas: Identificar e desenvolver oportunidades de negócio em novos clientes.
• Planejamento Estratégico: Definir público-alvo, segmentação, estratégias e abordagens para contas ativas e novas.
• Negociações Complexas: Conduzir negociações com grandes empresas, apresentando soluções personalizadas.
• Cross-Selling: Promover a ampliação de serviços em contas existentes.
• Análise de Mercado: Realizar pesquisas para identificar tendências, oportunidades e novos prospects.
• Visitas Comerciais: Participar de reuniões presenciais e remotas com clientes estratégicos.
• Atendimento Pós-Venda: Garantir a satisfação e retenção dos contratos fechados.
• Propostas Comerciais: Elaborar e apresentar propostas, alinhadas às necessidades dos clientes e aos objetivos da empresa.
• Desenvolver e gerir carteira de grandes contas (Enterprise e Upper Mid-Market)
• Atuar de forma consultiva, entendendo desafios de negócio e conectando soluções digitais
• Conduzir ciclos de venda complexos e longos (multi-stakeholders, RFPs, comitês)
• Trabalhar junto a pré-vendas, delivery e liderança técnica na construção das propostas
• Atuar como trusted advisor para C-levels e decisores
• Abrir novas oportunidades via networking, indicações e prospecção estratégica
• Reportar pipeline, forecast e estratégia de contas
• Geração de Demanda & Pipeline: Implementação de frameworks de Inbound e Outbound Sales, garantindo previsibilidade e escalabilidade ao funil de vendas.
• Expansão de Mercado (LATAM): Expertise em estratégias de Go-to-Market e desenvolvimento de novos negócios nos mercados do Chile, Colômbia e México.
• Gestão Ágil e Data-Driven: Utilização de metodologias Ágeis (Scrum) e BI para otimização de processos de vendas e análise de produtividade.

Executivo Comercial – E-Commerce

• New Account Development: Identify and develop business opportunities with new clients.
• Strategic Planning: Define target audience, segmentation, strategies and approaches for both active and new accounts.
• Complex Negotiations: Lead negotiations with large companies, presenting tailored solutions.
• Cross-Selling: Promote expansion of services within existing accounts.
• Market Analysis: Conduct research to identify trends, opportunities and new prospects.
• Sales Visits: Participate in in-person and remote meetings with strategic clients.
• Post-Sales Support: Ensure satisfaction and retention of closed contracts.
• Commercial Proposals: Prepare and present proposals aligned with client needs and company objectives.
• Develop and manage a portfolio of large accounts (Enterprise and Upper Mid-Market).
• Act in a consultative manner, understanding business challenges and connecting digital solutions.
• Manage complex, long sales cycles (multi-stakeholder, RFPs, committees).
• Sell services such as: Digital (Software Factory and custom development) | Systems and API integrations | Allocation of technical resources (specialized outsourcing) | E‑commerce implementation, migration and maintenance | Digital and business strategy consulting | Growth: performance, SEO, paid media and conversion rate optimization.
• Work together with pre-sales, delivery and technical leadership in proposal development.
• Act as a trusted advisor to C-level executives and decision-makers.
• Open new opportunities through networking, referrals and strategic prospecting.
• Represent the company at events, strategic meetings and industry forums.
• Report pipeline, forecast and account strategy.
• Enterprise Sales & Negotiation: Full management of the sales cycle (Hunter & Farmer), leading pitches and contract negotiations with C-level stakeholders.
• Demand Generation & Pipeline: Implement inbound and outbound sales frameworks, ensuring predictability and scalability of the sales funnel.
• Market Expansion (LATAM): Expertise in go-to-market strategies and new business development in Chile, Colombia and Mexico.
• High-Performance Leadership: Manage and upskill commercial and multidisciplinary teams, focusing on aggressive targets and talent retention.
• Agile, Data-Driven Management: Use Agile methodologies (Scrum) and BI to optimize sales processes and analyze productivity.

Commercial Executive – E-Commerce

Financial Planning and Analysis

• Responsável pelas áreas de Tesouraria, Faturamento, Contas a Pagar e Receber, Administrativo, Compras e Relação com Investidores;
• Captação de recursos, operação de financiamento estruturados, emissão de debêntures, capital de giro, financiamento para exportação de serviços;
• Negociações com bancos comerciais e de fomento (BNDES, CEF, FINEP);
• Negociações com clientes e fornecedores;
• Automação de processos da área financeira (com uso de IA);
• Desenvolvimento e aprimoramento da área de Dados com uso de IA;
• Elaboração/Acompanhamento de indicadores de performance;
• Elaboração de apresentações para a Diretoria e o Conselho de Administração.

Gerente Financeiro

Analyst

• Analyses related to behavior and conversion in GA4;
• Preparation and presentation of department reports;
• Development of test hypotheses based on data and navigation analyses;
• Prioritization of tests using an effort vs. impact matrix;
• Ongoing interaction with BI, UX, Media, SEO and Planning teams;
• Development of tests with UX teams and developers using testing tools such as VWO and others;
• Monitoring tests and preparing reports outlining gains, learnings and projections per test; creation of events via GTM.

Mid-level CRO Analyst

• Analyses related to user behavior and conversions in GA4
• Heatmap analysis and session recordings using Hotjar and similar tools
• Running and analyzing user surveys via Hotjar and similar tools
• Preparation and presentation of department reports
• Formulation of test hypotheses based on data and navigation analysis
• Prioritization of tests using an effort vs. impact matrix
• Continuous collaboration with BI, UX, Media, SEO and Planning teams
• Development of tests together with UX and development teams using testing tools such as VWO and others
• Monitoring tests and preparing reports that document gains, learnings and projections per test; creation of events via GTM
• Define and monitor KPIs for growth, conversion, retention and customer lifetime value
• Optimize the customer experience across the journey, ensuring high levels of satisfaction and loyalty
• Work together with Finance for revenue planning and forecasting
• Implement new technologies and methodologies for continuous improvement of growth processes

Senior CRO Analyst

• Support sales meetings by mapping clients' pain points and challenges and by modeling technical and business solutions;
• Responsible for ensuring that sold projects align with Quality Group operations;
• Lead opportunity discovery sessions directly with prospective clients;
• Create technical proposals that include solution diagrams and project plans according to the client's needs;
• Deliver technical demonstrations and, when applicable, gather requirements, implement and present Proofs of Concept (POCs) to clients;
• Contribute to detailed qualification of new opportunities, and to the formulation of sales strategies and technical solutions;
• Develop architectures, technical proposals and solution presentations;
• Post-sales: present the challenges and implemented solutions to the Squad;
• Continuously expand technical knowledge to learn about Quality Group solutions;
• Proactively learn new technologies to meet specific technical needs of client projects.