Senior Infrastructure Analyst

Quality Digital

Proactive Technical Support Analyst providing system support and managing service requests in a hybrid environment. Join Quality Digital's diverse team to enhance client business with innovative solutions.

Posted 6/8/2026full-timeRio de Janeiro • 🇧🇷 BrazilSeniorWebsite

Tech Stack

Tools & technologies

ApacheAWSAzureCloudDNSDockerEC2KubernetesLinuxNGINXVMwareVoIP

About the role

Key responsibilities & impact

Log and manage tickets, handling 1st and 2nd level support requests;
Provide support for operating systems and software installations, Microsoft Office suite, networks, printers and peripherals, as well as maintenance of desktops and laptops;
Perform directory mapping, configure email (POP/Exchange), Lotus Notes, set up user profiles, install VPN, manage Active Directory, and configure IP settings;
Monitor, respond to, and update tickets in the ticketing system, preventing queues that could jeopardize project SLAs and minimizing ticket backlog;
Create and update knowledge base articles, procedures, support scripts, and troubleshooting documentation in the KCS portal.

Requirements

What you’ll need

Bachelor's degree in Computer Science, Computer Networks, Information Systems, Systems Engineering, or related fields.
Operation of IT systems and infrastructure.
Operating systems: Windows Server 2019, Ubuntu Linux.
Computer networks and communication protocols.
Virtualization administration (VMware) and cloud computing (AWS EC2).
Data storage and backup concepts, including experience with Veeam.
Monitoring and troubleshooting in production environments.
Automation with PowerShell.
Administration of Intelbras VoIP systems.
Administration of Office 365 and Azure.
Microsoft Active Directory administration.
HPE Aruba wireless network administration.
Container environments: Docker and Kubernetes.
Monitoring tools: PRTG.
Anti-spam and antivirus tools: Symantec Messaging Gateway.
Remote access tools: Microsoft Remote Desktop, LogMeIn, AnyDesk, Teams, TeamViewer.
DNS, DHCP, DFS services and file sharing.
Administration of McAfee Web Gateway web content filter.
pfSense firewall.
VPN configuration via OpenVPN and others.
Videoconferencing systems and applications: Zoom, Teams, Google Meet, Webex.
Implementation and administration of cloud services: AWS, Azure, Google Cloud.
Configuration of HP and Aruba switches.
Web servers: IIS, Apache, Nginx.
Information security practices and compliance.
Second-level support for the Service Desk (desktops, printers, VoIP telephony).

Benefits

Comp & perks

Meal and/or grocery allowance for your food and grocery purchases 🍴
Health and dental insurance so you and your family can stay healthy 💙
Pharmacy partnerships for discounts on medications 💊
Childcare assistance in accordance with current policy 🍼
Gym membership discounts to encourage exercise 🤸‍♀️🤸‍♂️
Partnership with SESC for a variety of cultural and leisure programs ✈
Partnerships for language studies, technology training and online course platforms 📚
Payroll-deductible loans with attractive rates + financial education program 💰
Corporate University and learning paths with diverse content on technology, soft skills, market trends and more 👨‍💻
Employee referral program with potential rewards and bonuses 🎁
Group life insurance ⛑

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows Server 2019Ubuntu LinuxVMwareAWS EC2PowerShellMicrosoft Active DirectoryDockerKubernetesVeeampfSense

Soft Skills

ticket managementtroubleshootingdocumentationcommunicationproblem-solvingcustomer supporttime managementteam collaborationprocess improvementknowledge sharing

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Computer NetworksBachelor's degree in Information SystemsBachelor's degree in Systems Engineering