Junior Support Technician

Quality Digital

Proactive support technician managing IT incidents and requests for clients at Quality Digital. Collaborating on operational workflows and maintaining effective follow-up on IT issues.

Posted 6/26/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Log, track and update tickets in the ITSM, ensuring a clear history, supporting evidence and proper communication with the client.
Provide initial ticket handling, correctly classifying the request, impact, priority, involved vendor and need for escalation.
Analyze incidents and requests related to the operational workflows of the ecosystem (all vendors).
Monitor queues, orders, sales, payments, cancellations, integrations and operational alerts, identifying deviations or anomalous behavior.
Engage vendors or responsible teams when necessary, maintaining active follow-up until resolution or next technical guidance.
Track critical and recurring tickets to prevent backlog buildup and contribute to meeting the project SLA.
Document analyses, evidence, procedures and applied solutions, strengthening the knowledge base using the KCS model.
Support operations with a preventive mindset, communicating risks, incidents and opportunities for improvement to reduce customer impact.

Requirements

What you’ll need

High school diploma (completed)
Knowledge in troubleshooting networks, PC hardware and software, service desk tools, operating systems and Microsoft Office.
Currently pursuing a degree in Technology/IT.

Benefits

Comp & perks

Meal and/or grocery allowance for food purchases and meals 🍴
Medical and dental coverage for you and your family 💙
Pharmacy partnerships with discounts on medications 💊
Childcare assistance according to current policy 🍼
Partnership with SESC for a range of cultural and leisure programs ✈
Partnerships for language studies, technology training and online course platforms 📚
Payroll-deductible loans with attractive rates + financial education program 💰
Corporate University and learning paths with diverse content on technology, soft skills, market trends and more 👨‍💻
Employee referral program with potential rewards and bonuses 🎁
Group life insurance ⛑

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingnetworkingPC hardwarePC softwareservice desk toolsoperating systemsMicrosoft Officeticket handlingincident analysisKCS model

Soft Skills

communicationproblem-solvinganalytical thinkingcustomer serviceteam collaborationfollow-uppreventive mindsetrisk communicationattention to detailtime management