QAD

National Account Director, Install Base

QAD

full-time

Posted on:

Location Type: Remote

Location: Remote • Illinois • 🇺🇸 United States

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Salary

💰 $110,000 - $135,000 per year

Job Level

Lead

About the role

  • Manage, retain, and expand relationships with QAD Redzone’s existing national customer accounts
  • Serve as primary relationship manager for an assigned portfolio of large national accounts
  • Drive account retention through proactive engagement and renewal management
  • Monitor customer health and adoption metrics and mitigate churn risk
  • Identify opportunities to expand Redzone usage across additional sites, plants, or modules
  • Collaborate with Customer Success, Sales Engineering, Professional Services, and Implementation & Coaching to design value-driven expansion proposals
  • Consistently achieve or exceed expansion and upsell targets
  • Build trusted advisor relationships with stakeholders from site directors to executives
  • Align Redzone solutions with customers' business objectives and continuous improvement initiatives
  • Act as the voice of the customer internally to influence product, services, and support improvements
  • Partner with Marketing to capture success stories, references, and case studies
  • Align with Sales leadership to forecast expansion pipeline and revenue
  • Required to travel up to 60% as needed

Requirements

  • Degree in Engineering, Sales, Operations or Business Management - preferred but not required
  • 3-5 years’ experience in outside sales, preferably in food, beverage, consumer packing goods (CPG) sector
  • Subject Matter Expert (SME) knowledge of QAD Redzone’s products/services
  • Ability to negotiate successfully and have the necessary marketing skills
  • Fast learner and quick thinker
  • Ability to focus on both results and clients’ needs
  • Self-motivated and goal-oriented with desire to deliver results and meet sales quotas
  • Ability to prepare presentations and communicate ideas and concepts clearly, confidently and persuasively
  • Ability to meet with prospects and clients to identify business needs and foster trust
  • Ability to engage confidently with C-level Executives and other decision makers
  • Advanced knowledge of MS Office (Word, Excel, Powerpoint)
  • Experience with applicable CRM (Salesforce)
  • Sound judgement and excellent assessment skills
  • Strong written and verbal communication skills
  • Able to successfully manage multiple deadlines and tasks
  • Knowledge and ability to learn computer based software
  • Ability to manage projects and time under stress and deadlines
  • Excellent interpersonal and organizational skills
  • Ability to work, adapt and grow in a high paced, competitive, rapid growth environment
  • Willingness to travel up to 60%
Benefits
  • Eligible for commission
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • 401(k) plan with company match
  • Short-term disability coverage
  • Long-term disability coverage
  • Life insurance
  • Paid time off
  • Parental leave
  • Well-being programs
  • Remote work / flexible work arrangement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
QAD Redzoneoutside salesnegotiationpresentation preparationCRMSalesforcecustomer health metricsexpansion proposalsupsell targetsproject management
Soft skills
self-motivatedgoal-orientedcommunicationinterpersonal skillsorganizational skillstrust buildingadaptabilityjudgmenttime managementresults focus
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