Credit and Collections Representative – Commercial
NBCUniversal
Customer Care Agent
Purpose Financial
full-time
Posted on:
Origin: • 🇺🇸 United States • South Carolina
Visit company websiteJob Level
Junior
About the role
- Servicing Advance America customers with support via all channels of communication
- Providing service and support for all products and in all POS systems
- Listen and discern a customer’s needs or identify an issue and resolve
- Follow processes and procedures to remain compliant while supporting the company
- Maintain professional attitude and behavior while communicating with customers and co-workers
- Accurately type and input necessary data with precision
- Work from home with no distractions including TV, Children, Pets etc.
- Consistently maintain connectivity through company VPN through Wi-Fi connectivity
- Work with multitude of computer applications/programs to assess information and resolve issues
- Work flexible hours during the week which include M-F evenings to 9:00pm EST. and all-day Saturday 9:00am – 6:00pm EST on a rotating schedule
- Utilize effective professional approaches when handling special telephone tasks such as: transfers, payments, call backs, holds, interruptions, system failures and unintentional disconnects
- Apply appropriate communication skills to effectively listen and decipher customer needs/issues – with the ability to understand when to escalate to the next level if appropriate
- Follow scripting and identify when to utilize
- Incorporate the Customer Care goals and initiatives; daily, weekly, monthly
- Understand, adhere to and enforce all corporate policies including, but not limited to, Advance America’s Core Values, Code of Ethics and Information Security Policies
Requirements
- A high school diploma or GED
- Preferred one year of contact center experience or related work experience
- Prior in-bound call center experience and/or prior customer service/sales experience with heavy phone volume and data entry required
- Experience working in a Customer Care or customer focused position recommended
- Strong verbal/written communication skills
- Strong Listening skills
- Sales and problem resolution
- Confidence with using multiple computer programs at once
- Strong concise data entry skills
- Ability to adjust to change including servicing pace
- Dynamic ability to multi-task
- Ability to work from home with no distractions including TV, Children, Pets etc.
- Ability to consistently maintain connectivity through company VPN through Wi-Fi connectivity
- Ability to work with multitude of computer applications/programs to assess information and resolve issues
- Ability to work flexible hours during the week which include M-F evenings to 9:00pm EST. and all-day Saturday 9:00am – 6:00pm EST on a rotating schedule
- Must be eligible to work in the USA and able to pass a background check
