Material Logistics Coordinator
WM
Credit and Collections Representative – Commercial
NBCUniversal
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $15 per hour
Job Level
Mid-LevelSenior
About the role
- Accurately and confidently handle commercial customers’ inquiries via inbound and outbound calls
- Use negotiation skills to collect delinquent balance(s) and retain the customer
- Follow federal and state collection guidelines and laws
- Review past due accounts and contact commercial customers to arrange payment arrangements
- Multitask between multiple tools and systems to resolve customer situations
- Explain billing cycles, processes, prorates, and calculate fees and charges
- Process secure customer payments and create payment arrangements
- Process and schedule disconnects on delinquent accounts
- Utilize escalation procedures for prompt resolution
- Meet or exceed established goals and performance metrics
- Maintain professionalism, integrity, and confidentiality
- Act as product expert for Cable TV, Internet, Phone and SmartOffice
- Participate in Net Promoter System activities such as huddles and call backs
- Regular, consistent and punctual attendance
Requirements
- High School Diploma / GED (Required)
- 0-2 Years relevant work experience
- Someone with experience working in a remote environment is preferred
- Flexible schedule to work Monday - Friday anytime between the hours of 8am-8pm EST
- Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse
- Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
- Maintain confidentiality of sensitive information
- Follow Federal, State, and Local collection regulations and company policies
