Supply Chain

• Ensure delivery of excellent customer service through accurate and fast processing of orders
• Provide logistics support for domestic and international movement of recycled materials
• Communicate and coordinate with other departments and partners to fulfill customers' needs
• Serve as first point of customer contact for general inquiries
• Build and maintain business relationships with clients and suppliers by providing prompt and accurate service
• Arrange and negotiate third-party freight costs using WM approved carriers
• Monitor and maintain shipment status via computer system
• Respond to customer complaints and investigate and solve shipment issues
• Initiate calls to customers to set up deliveries, advise shipment delays, and trace carriers for proof of delivery
• Review pricing with Sales and Marketing groups
• Develop relationships with vendors, customers and outside freight carriers
• Prepare necessary shipment documentation, including export documentation to overseas mills
• Ensure timely and accurate invoicing; record and prepare vendor payments; ensure proper billing of freight and special charges
• Resolve downgrades and rejects of waste material by negotiating pricing with customer/vendor (with account manager approval)
• Collaborate with supervisors/managers and sales representatives to coordinate services and meet service goals
• Provide timely feedback to supervisor regarding service failures and customer complaints
• Attend and contribute to meetings to maintain favorable working relationships and promote morale and efficiency
• May provide direction or support to less experienced Customer Service Representatives

Material Logistics Coordinator

Supply Chain Director

Senior Supply Chain Specialist

Inventory Control Specialist

Logistics Manager

Manager – Supply Chain Automation