Auto Claims Adjuster
AAA
Call Center Relationship Specialist
GASKINS + LECRAW
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $28 - $35 per hour
Job Level
JuniorMid-Level
About the role
- Provide customer service to claimants, providers, and clients regarding their claims and/or policies via telephone or correspondence
- Maintain customer service logs to 1 page or less (or 3 day turn around time)
- Process any incoming client correspondence
- Meet or exceed production goals for calls and correspondence (Daily goal of 80 combined calls and correspondence, with a minimum of 60 calls per day)
- Meet or exceed customer service quality standards
- Complete special projects as assigned
- Report to office once per month for local employees
Requirements
- Proven ability to communicate bilingually (English/Spanish) via telephone and written correspondence with an enthusiastic and courteous demeanor
- Stellar people & listening skills
- Proven reliability, problem solving skills, and ability to work well under pressure in a fast-paced environment
- Proficient typing skills with minimal error count
- Knowledge of Microsoft Office products
- Excellent verbal and written communication skills
- Must have ability to interpret and apply provisions of the manuals, SPDs, medical terminology and insurance claims
- High School Diploma or General Education Degree (GED)
- Two years customer service experience preferably in a call center environment
- Experience with medical codes and/or terminology helpful
- Must be U.S. based (remote U.S. Based)
- Ability to work shift 8:00am to 4:00pm, Monday-Friday
