Healthcare Customer Service Expert, Phone Intake
CareCentrix
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Mid-LevelSenior
About the role
- Serve as initial point of contact for patients seeking home healthcare services and for providers requesting authorizations
- Handle approximately 60-65 inbound calls per day
- Work from home in a remote and high-volume healthcare call center
- Utilize multiple applications and a dual monitor setup to assist customers with services including durable medical equipment, home healthcare services
- Work 8-hour shift with scheduled breaks and 30-minute lunch; initial 5 weeks training Monday–Friday 9:00am-5:30pm EST
- Transition to assigned shift (Monday-Friday, 11:30AM - 8:00PM EST) after training
- Adhere to company policies including HIPAA/PHI regulations
- Meet performance targets such as AHT, quality, attendance, adherence
Requirements
- High School Diploma or GED
- Minimum 2 years of customer service experience in a call center environment
- 1 year working in healthcare with medical terminology
- Proficient with navigating dual monitors and multiple applications
- Type at a speed of 30 WPM with ability to perform data entry while actively listening
- Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/forward buttons
- Basic skills in Microsoft Office including Word, Excel, Outlook, and Teams
- Passing score on the SHL Customer Service Phone Simulation Assessment is required