Analyze and coordinate the logistical functions of the organization; assists in the life cycle of a product, including acquisition, distribution, internal allocation, delivery, and final disposal of resources
Manage daily shipments activities to ensure incoming and outgoing shipments are properly planned and coordinated
Work closely with suppliers and carriers to ensure Sunlighten's needs are met and resolve any issues regarding shipments/deliveries
Monitor and resolve customer cases pertaining to shipping concerns or damages by answering phone calls and responding to emails and chats
Assist in daily order processing and ensure accurate inventory flow to properly set and meet customer expectations
Assist the sales team, sales operations team, and customer care teams by quickly answering questions regarding delivery, inventory and estimated timelines
Utilize data analysis tools to identify trends and make recommendations for improving efficiency, reducing costs, and optimizing operations
Work in accordance with corporate and organizational security policies and procedures and report any compromises of security within scope of position
Perform other responsibilities as assigned
Ensure wellness products are transported efficiently and delivered on time through tracking and coordination
Requirements
Commute to Sunlighten HQ at least 2 days/week - Working in office on Tuesdays is required
Ability to work Monday-Friday from 8-5- schedule/hours can be adjusted
High School Diploma or GED
Bachelors Degree in Business, Communications, or a related field preferred
2+ year of customer service or logistics experience
Clear and Effective Communication Skills
Strong Customer/Client Focus
Meticulous Attention to Detail
Superior Organizational and Time Management Skills
Proficiency with Microsoft Office Suite or Related Software