Sunlighten

Sales

• Design, assemble, and implement a training curriculum blueprint within time and budget constraints
• Maintain knowledge of our organization, products, and industry to ensure trainings remain relevant and allow for our sales team to be highly proficient upon completion
• Create and distribute training resources, learning aids and process documentation to learners
• Collaborate with multiple departments to maintain workflow/classroom schedule & troubleshoot IT issues
• Produce physical and digital educational material (e.g. videos and case studies)
• Work closely with the sales management team to develop broad training objectives and individual goals to drive world-class sales performance
• Coordinate individual and team performance review sessions to discuss strengths and weaknesses
• Ensure training effectiveness by delivering top-tier, user friendly materials and learning experiences that will be taught at varied levels across a variety of learning styles
• Collect feedback from trainees and managers about training courses and change/improve materials as needed
• Monitor and manage progress of ramping sales rep’s objectives and results and conduct skills gap analysis to identify areas of improvement
• Ensure the organization of materials on our Sales Sharepoint page
• Report on the impact of training programs (e.g. sales achieved)
• Maintain updated records of training material, curricula, and costs
• Onboard new salespeople
• Take on additional tasks & duties as assigned by CSO

Sales Trainer

Financial Planning and Analysis

• Leverage financial and operational data from multiple sources to design and maintain sophisticated data models, develop advanced Business Intelligence solutions in Power BI, and create DAX measures and interactive dashboards to deliver actionable business insights.
• Support annual budgeting, quarterly forecasting, and ongoing financial planning processes, ensuring accuracy and alignment with strategic priorities.
• Conduct variance analyses against budget, forecast, and key business decisions, highlighting risks, opportunities, and recommendations for leadership.
• Collaborate with department leaders to review monthly results, assess performance, and develop actionable plans to drive continuous operational improvements.
• Perform ongoing financial and operational analyses to identify opportunities for process improvements, cost optimization, and profitability enhancement. Actively engaging with business teams to implement recommendations.
• Develop pricing strategies and perform product profitability analyses to inform decision-making and maximize margin.
• Prepare reports, dashboards, and presentations for leadership to support strategic decision-making.
• Perform other duties as required to support the finance team and the broader organization.

Senior Financial Analyst

Therapist

• Provide exceptional, professional quality massage therapy services
• Adhere to all policies and practices/present a high level of cleanliness/sanitation of massage rooms and equipment, maintain a professional appearance, and visual presentation throughout the customer experience
• Discuss and make note of each client’s painful or stressed areas and any health conditions prior to providing services to ensure safety and satisfaction
• Actively listen to clients during the massage and adjust pressure/technique to meet their needs and accommodate requests
• Perform and maintain updated knowledge of all applicable services, products, and treatments offered on the menu with a healing and relaxing touch according to state/local protocol and Sunlighten Day Spa values
• Ensure guests feel welcome and comfortable by providing a high-level of customer service with enthusiasm through all methods of communication and ensure clients leave feeling important, satisfied, and special
• Coordinate with other spa team members on scheduling and expectations and adhere to appointments to provide exceptional guest experience
• Performs other duties as assigned

Licensed Massage Therapist

Procurement

• Lead and oversee procurement for Sunlighten and Ice Barrel product lines, ensuring cost-effective sourcing and on-time delivery.
• Negotiate and manage vendor contracts, maintain supplier documentation, and lead supplier performance evaluations.
• Oversee NetSuite/ERP vendor data, purchase orders, inventory status, and maintain accurate procurement records.
• Monitor and maintain optimal inventory levels; analyze supply/demand trends and manage inventory classifications.
• Partner with international buyers, coordinate procurement for international dealers, and ensure import/export compliance.
• Collaborate with Accounts Payable for invoice/PO reconciliation and ensure compliance with SOX controls and regulatory requirements.
• Supervise, coach, and develop procurement staff; serve as primary contact for warehouse procurement needs.
• Drive process improvements, cost reduction initiatives, and develop procurement KPIs like vendor performance and on-time delivery.

Procurement Manager

Sales Operations Manager

• Quickly become an expert in Sunlighten's product and sales process by working with the current sales operations manager and team
• Collaborate with the sales leadership team, sales reps, accounting department, and other departments to ensure accuracy of sales orders
• Conduct research and analysis of sales data and build reports to present to sales managers and stakeholders
• Analyze and review sales orders for accuracy; help fix any errors found
• Ensure all orders are approved with pricing and discount policies
• Generate, manage, and own all documentation related to the sales process
• Track KPI aggregation by building reports in Salesforce
• Assist with new hire onboarding
• Drive sales efficiencies
• Other duties as assigned

Sales Operations Specialist

Supply Chain

• Analyze and coordinate the logistical functions of the organization; assists in the life cycle of a product, including acquisition, distribution, internal allocation, delivery, and final disposal of resources
• Manage daily shipments activities to ensure incoming and outgoing shipments are properly planned and coordinated
• Work closely with suppliers and carriers to ensure Sunlighten's needs are met and resolve any issues regarding shipments/deliveries
• Monitor and resolve customer cases pertaining to shipping concerns or damages by answering phone calls and responding to emails and chats
• Assist in daily order processing and ensure accurate inventory flow to properly set and meet customer expectations
• Assist the sales team, sales operations team, and customer care teams by quickly answering questions regarding delivery, inventory and estimated timelines
• Utilize data analysis tools to identify trends and make recommendations for improving efficiency, reducing costs, and optimizing operations
• Work in accordance with corporate and organizational security policies and procedures and report any compromises of security within scope of position
• Perform other responsibilities as assigned
• Ensure wellness products are transported efficiently and delivered on time through tracking and coordination

Sales Trainer

Senior Financial Analyst

Licensed Massage Therapist

Procurement Manager

Sales Operations Specialist

Logistics Coordinator