Public Partnerships | PPL

Director

• Build and govern the analytical and coaching infrastructure for Enrollment Operations
• Unify productivity, capacity, and quality data into a standardized performance framework
• Own staffing and caseload modeling grounded in validated labor data
• Lead structured root cause analysis on recurring operational breakdowns
• Drive process and efficiency improvements via Operational Excellence function
• Design and govern a unified performance and quality framework
• Build, validate, and maintain tier-adjusted staffing and caseload models
• Own capacity monitoring and early-warning trend analysis across all enrollment programs
• Present capacity, performance, and quality trends to VP and executive leadership

Senior Director, Workforce Optimization

Financial Planning and Analysis

• Maintain and configure Workday Financial Management modules
• Configure business processes, security roles, approval workflows
• Troubleshoot system issues and resolve production support requests
• Partner with Finance and business stakeholders to identify opportunities for automation
• Analyze financial processes and recommend improvements

Workday Financials Analyst

Call Center Representative

• Supervise and lead the HR Generalist call center team to ensure efficient, accurate, and timely responses to employee inquiries.
• Actively answer calls in the HR call center to maintain service levels and stay at-tuned to frontline issues.
• Serve as the primary point of contact for escalated HR issues, providing resolution guidance and ensuring timely follow-up.
• Assist in the development, implementation, and revision of policies and procedures in alignment with New York CDPAP contract requirements.
• Ensure ongoing compliance with DOH and other applicable regulations.
• Collaborate with vendors to escalate and resolve issues, maintaining strong communication and tracking mechanisms.
• Partner with senior leadership to align HR practices with organizational goals.
• Provide coaching, identify training needs, and development opportunities to HR Generalists to enhance team performance.
• Work closely with L1 support to share best practices, SOPs and scripting when needed.
• Monitor HR metrics on Nexus and generate reports to support data-driven decision-making.
• Monitor and approve HR Generalists' timecards.
• Responsible for conducting annual performance reviews for the HR Generalists.

HR Call Center Supervisor

Billing Specialist

• Prepare and manage weekly billing activities and invoice submissions.
• Prepare and re-submit corrected claims or invoices as needed.
• Bill payers by inputting billing information into databases.
• Appeal denied claims utilizing clearinghouse or payer portal functionality.
• Reconcile billing activities between clearinghouse and host systems.
• Reconcile payments and perform denial research using database queries and spreadsheet analysis.
• Verify and maintain accurate receivable balances across multiple information systems.
• Prepare reports based on Medicaid billing data and revenue.
• Adjust patient bills by reviewing remittance advice and consulting with management.
• Resolve billing discrepancies by conducting research and correcting errors.
• Perform minimal business-to-business collection activity to maintain low and current receivable balances.
• Follow up on delinquent payer remittances and payments.
• Escalate emerging denial trends and determine root cause analyses.

Medicaid Billing Clerk

Inside Sales

• Lead and coach a pod of Enrollment Advisors (ISRs) across Pennsylvania and Virginia
• Conduct daily coaching sessions including live call reviews, objection handling practice, and pipeline hygiene enforcement
• Build the inside sales playbook from scratch: call guide, lead SLA framework, objection handling library, and close methodology
• Own end-to-end conversion metrics: speed to first contact, lead-to-qualified rate, qualified-to-close rate, and lead-to-enrolled-participant rate
• Serve as the primary liaison to the Salesforce/CRM implementation team.

Manager, Inside Sales

Business Operations

• Develop and maintain strategic relationships with vendors and suppliers.
• Oversee and manage vendor workforce operations exceeding 300+ vendor personnel.
• Lead vendor selection, onboarding, and contract negotiation processes.
• Monitor vendor performance against service level agreements (SLAs), key performance indicators (KPIs), and contractual obligations.
• Analyze vendor spend, performance metrics, and market trends to support strategic decision-making.
• Ensure vendor compliance with company policies, regulatory requirements, and security standards.
• Collaborate with Procurement, Finance, Legal, Operations, and business stakeholders on vendor-related activities.
• Identify opportunities for cost savings, process improvements, and operational efficiencies.

Senior Manager, Vendor Management, Business Operations

Recruitment

• Manage all stages of the recruitment process, including intake, sourcing, screening, interviewing, selection, and offer facilitation
• Develop and maintain strong partnerships with hiring managers to understand role requirements and deliver high-quality candidate pipelines
• Ensure consistent and compliant hiring processes aligned with organizational policies and best practices
• Identify and engage candidates through job boards, databases, networks, referrals, and passive sourcing techniques
• Provide timely communication, feedback, and updates throughout the hiring process
• Maintain accurate and up-to-date data within Workday and other recruiting systems
• Collaborate with HR Business Partners and Compensation on job evaluations, offer recommendations, and hiring decisions

Talent Acquisition Partner

Data Analyst

• Support the execution of analytics initiatives under the guidance of senior analytics leaders.
• Perform data analysis, reporting, and research to address defined business questions and operational challenges.
• Assist in requirements gathering, project planning, and solution development for analytics engagements.
• Manage assigned deliverables and timelines while proactively communicating risks, dependencies, and obstacles.
• Contribute to the development of dashboards, reports, and analytical tools that support business decision-making.
• Develop, maintain, and optimize SQL queries, datasets, and reporting solutions.
• Utilize Python and related analytical tools to perform data manipulation, analysis, and automation activities.
• Support data transformation, validation, and quality assurance processes.
• Collaborate with managers, senior managers, and cross-functional business partners to understand analytical needs and deliver meaningful insights.

Analytics Engagement Manager I

General

• Supervises and mentor’s members of the Support Broker team.
• Fulfills roles of Lead Support Broker as needed.
• Provides supervisory leadership, mentorship, and training to new and existing Brokers, spearheading professional and workforce development within the Information & Assistance team.
• Assesses staff knowledge, skills, and abilities relative to operational requirements.
• Provides subject matter expertise and operational support in recruiting, screening, hiring, training, and performance management of Support Brokers.
• Develops training materials and curriculum (system user guides, PowerPoint presentations, tutorials, helpful hints, etc.) to promote staff development and job performance.
• Deliver training to staff on a regular and ongoing basis.
• Demonstrates initiative and active participation in program development, special projects and Information and Assistance Operations at-large.
• Co-authors or otherwise contributes to the development of new policies, procedures, training materials and other resources designed to facilitate successful self-direction of services and best practice support brokerage.
• Facilitates and attends stakeholder outreach, training and marketing events in communities served by Public Partnerships.
• Responds to escalated state program office, Support Broker, Participant and other stakeholder inquiries, complaints, and grievances.
• Documents and reports all participant/representative complaints regarding Public Partnerships services using required reporting processes and systems.
• Reports and appropriately follows up on allegations or reports of suspected fraud, abuse, neglect, and exploitation.
• Maintains documentation of services provided in accordance with applicable policies and procedures.
• Handles and processes all documents, files, and Participant information in accordance with HIPAA guidelines and requirements.
• Coordinates and performs quality management, including internal audits and other quality control activities.

Support Broker – Supervisor

Accountant

• Manage daily treasury operations, including cash positioning, cash forecasting, and cash movement across multiple entities and bank accounts.
• Monitor liquidity needs and support effective cash management strategies.
• Administer and manage asset-based lending (ABL) facilities and other lines of credit.
• Prepare, review, and maintain borrowing base calculations and supporting documentation.
• Process loan draws, repayments, and related treasury transactions.
• Perform account reconciliations related to treasury, cash, and loan activity.
• Collaborate with Accounting and Finance teams to ensure accurate recording of treasury transactions.

Senior Treasury Accountant

Risk

• Serve as the organization's central leader for enterprise risk management, compliance assurance, audit coordination
• Oversee centralized risk intake and triage processes
• Coordinate external audits and assessments
• Analyze risk, audit, investigation, and remediation trends
• Deliver risk reporting to executive leadership

Director, Risk and Assurance

Compliance

• Serve as the organization’s designated Privacy Officer
• Lead privacy governance and oversight activities
• Ensure compliance with HIPAA, state privacy laws, contractual requirements, and organizational policies
• Oversee compliance-related vendor reviews and due diligence activities
• Monitor compliance with federal, state, contractual, and organizational requirements
• Provide guidance to business leaders regarding compliance and privacy obligations

Director, Corporate Compliance and Privacy

Account Manager

• Responsible for leading strategic client relationships, ensuring successful delivery of contractual obligations, and driving business growth across health and human services programs.
• Acts as a trusted advisor to state agencies, managed care organizations, and key stakeholders.
• Oversees program performance, service level agreements, and complex cross-functional initiatives.
• Provides consultative guidance to clients while identifying opportunities to expand partnerships and generate new business.
• Leads proposal development, sales presentations, system demonstrations, contract negotiations, and business development efforts while ensuring exceptional client satisfaction and operational excellence.
• Collaborates with internal teams to manage project execution, resolve complex issues, monitor financial performance, and support continuous improvement initiatives.
• Provides leadership, coaching, and performance management to team members, fostering a culture of accountability, collaboration, and professional growth.