Public Partnerships | PPL

Account Manager

• Supports programs in Oregon by managing relationships with state agencies and stakeholders.
• Oversees contractual obligations.
• Drives operational performance and business development initiatives.
• Collaborates across teams for high-quality service delivery.
• Identifies opportunities for growth and improvement.

Senior Account Manager

Project Manager

• Plan, direct, and execute complex technology projects
• Manage project changes and operational activities
• Collaborate with stakeholders and leadership teams
• Onboard and mentor new project managers
• Identify and mitigate project risks

Project Manager, Tech

Manager

• Track legislation and regulations impacting Medicaid HCBS programs
• Provide briefings and updates to senior leadership
• Collaborate with cross-functional teams to develop policy positions

Manager, Public Policy

Analyst

• The WFM Forecasting & Capacity Planning Analyst ensures contact center service levels by delivering accurate volume forecasts and staffing models across multiple channels and planning horizons.
• This role translates demand into capacity and headcount requirements while accounting for seasonality, new initiatives, and complex operational constraints.
• Partnering closely with Operations, Scheduling, Real‑Time, and Finance teams, the analyst supports service delivery and headcount budgeting through data‑driven insights.
• Develop and own short-, medium- and long-term volume forecasts using historical data, seasonality, and business specific trends for inbound, outbound, email, and chat contact types.
• Analyze both forecast accuracy and staff planning performance, identify drivers of variance, and prepare recommendations on corrective actions to keep staffing in line with demand.
• Build scenario models for new initiatives (campaigns, product launches, policy changes, system migrations) to forecast demand impact and staffing implications; produce data-driven recommendations (hire, defer, cross-train, overtime).
• Develop and own capacity models that convert forecasts into staffing requirements using AHT, SLA targets, shrinkage, occupancy, multi-skill routing, and cross-training constraints.
• Create and manage the annual capacity budget (FTE/Headcount) grounded in forecasted demand and productivity assumptions, partner with Finance on budget vs. actual deviations.
• Track and model Shrinkage, Attrition, and Adherence by line of business; produce hiring and backfill plans with scenario analysis (e.g. ramp timing, training impact, production impact).
• Convert forecasts to intra-day volume, AHT, and requirements to hand off to our Real-time and Scheduling partners.
• Partner with Operations, Scheduling, and Real-time teams to ensure service level delivery.

Workforce Management Analyst – Forecasting & Capacity Planning

Director

• Provide strategic and operational leadership over the organization’s enterprise‑wide fraud, waste, and abuse (FWA) program
• Ensure regulatory compliance, risk mitigation, and program effectiveness across all states
• Serve as the primary senior liaison with regulatory and law enforcement agencies
• Oversee fraud detection, investigation, audit readiness, and corrective action management
• Establish governance frameworks, drive data‑informed integrity initiatives, standardize processes, and lead continuous improvement efforts
• Map, maintain, and continuously update a comprehensive inventory of all relevant state program integrity agencies
• Serve as the primary point of contact with regulators and establish strong relationships with regulatory partners
• Design and implement an enterprise-wide program integrity framework
• Develop and maintain a centralized fraud risk register
• Oversee fraud investigation and auditing, ensuring effective intake, investigation, and resolution of fraud cases
• Partner with data/analytics teams to develop predictive fraud detection methodologies
• Lead the development and execution of fraud prevention initiatives and drive continuous improvement

Senior Director, Program Integrity

Content Marketing Manager

• Develops and owns integrated, multi-channel content strategies aligned to business goals, driving thought leadership, brand awareness, and demand generation
• Establishes and manages editorial calendars, producing compelling, on-brand content across blogs, white papers, case studies, webinars, and campaigns
• Partners with writers, designers, PR agencies, and internal stakeholders to deliver high-quality content across digital, social, and SEO channels
• Monitors and analyzes content performance, providing data-driven insights and recommendations to optimize engagement and ROI

• Leads and oversees the successful delivery of multiple client-facing projects
• Serves as a key liaison between clients, development teams, and leadership
• Responsible for analyzing client processes, recommending and implementing system and workflow improvements
• Supports business development efforts through proposal management and client demonstrations
• Mentors junior staff and contributes to organizational best practices and continuous improvement initiatives