Manager, Inside Sales

Public Partnerships | PPL

Inside Sales Manager overseeing Enrollment Advisors in Pennsylvania and Virginia. Developing sales strategy and processes to convert inbound leads into enrolled participants.

Posted 7/18/2026full-timeRemote • Pennsylvania, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $92,000 - $112,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and coaching inside sales teams, with a focus on developing sales playbooks and managing conversion metrics. Proficient in CRM systems and capable of presenting data effectively to executive leadership.

Highest-signal resume keywords

Inside Sales LeadershipSales Playbook DevelopmentCRM ProficiencyConsultative Sales ExperienceTeam Coaching and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Metrics ManagementLead Queue DesignObjection HandlingPipeline Hygiene EnforcementRecruiting and Hiring Inside Sales Reps

Soft Skills

Strong Written CommunicationStrong Verbal Communication

Tools & Technologies

SalesforceCRM Systems

Industry Keywords

Healthcare EnrollmentConsultative SaleBuyer EducationLead SLA Framework

About the role

Key responsibilities & impact

Lead and coach a pod of Enrollment Advisors (ISRs) across Pennsylvania and Virginia
Conduct daily coaching sessions including live call reviews, objection handling practice, and pipeline hygiene enforcement
Build the inside sales playbook from scratch: call guide, lead SLA framework, objection handling library, and close methodology
Own end-to-end conversion metrics: speed to first contact, lead-to-qualified rate, qualified-to-close rate, and lead-to-enrolled-participant rate
Serve as the primary liaison to the Salesforce/CRM implementation team.

Requirements

What you’ll need

Bachelor’s degree in business, communications, healthcare administration, or related field.
Background in a complex, consultative sale requiring buyer education prior to decision (benefits, insurance, healthcare enrollment, or equivalent) required.
Experience recruiting and hiring inside sales reps, including screening for close capability.
Ability to design and manage a tiered lead queue and enforce prioritization discipline across a team.
CRM proficiency; ability to define system requirements from the sales team's perspective.
Strong written and verbal communication — able to present conversion data clearly to executive leadership.

Benefits

Comp & perks

Occasional travel within the continental United States
Health insurance
Professional development opportunities