Senior Director, Workforce Optimization

Public Partnerships | PPL

Senior Director optimizing workforce data for operational excellence at Public Partnerships LLC. Leading performance management, analytics, and continuous improvement initiatives.

Posted 7/25/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $162,500 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operations management, performance analysis, and workforce optimization, with a strong focus on data-driven decision-making and continuous improvement methodologies. Proficient in leading teams and presenting analytical findings to executive leadership.

Highest-signal resume keywords

Root Cause Analysis MethodologiesCapacity/Staffing ModelingData Analysis SkillsChange Management ExpertisePeople Leadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementPerformance ManagementContinuous ImprovementStatistical Trend AnalysisData ValidationStaffing ModelingProcess ImprovementAnalytical SkillsPerformance Framework DesignCapacity Monitoring

Soft Skills

Facilitation SkillsInfluence SkillsCommunication Skills

Tools & Technologies

ExcelPower BI

Certifications & Qualifications

LeanSix Sigma

Industry Keywords

Enrollment OperationsOperational ExcellencePerformance FrameworkTrend AnalysisChange Management

About the role

Key responsibilities & impact

Build and govern the analytical and coaching infrastructure for Enrollment Operations
Unify productivity, capacity, and quality data into a standardized performance framework
Own staffing and caseload modeling grounded in validated labor data
Lead structured root cause analysis on recurring operational breakdowns
Drive process and efficiency improvements via Operational Excellence function
Design and govern a unified performance and quality framework
Build, validate, and maintain tier-adjusted staffing and caseload models
Own capacity monitoring and early-warning trend analysis across all enrollment programs
Present capacity, performance, and quality trends to VP and executive leadership

Requirements

What you’ll need

Bachelor’s degree in Business, Operations Management, Industrial Engineering, or a related field preferred
8+ years of progressive experience in operations, performance management, workforce management, or continuous improvement roles
3+ years in a people-leadership role, managing analysts or operational excellence staff
Advanced proficiency in root cause analysis methodologies (5 Whys, fishbone/Ishikawa, or equivalent structured problem-solving frameworks)
Strong quantitative and analytical skills, including capacity/staffing modeling, statistical trend analysis, and data validation
Advanced data analysis skills (Excel required; experience with Power BI or equivalent BI/reporting tools strongly preferred)
Strong facilitation and influence skills; proven ability to drive adoption of standards and change without direct line authority over the teams being measured
Excellent written and verbal communication skills, including experience presenting data-driven findings to senior and executive audiences
Change management and continuous improvement expertise (Lean, Six Sigma, or equivalent methodology preferred)

Benefits

Comp & perks

401k Retirement Plan
Medical, Dental and Vision insurance on first day of employment
Generous Paid Time Off
Employee Assistance Program and more