Providence

Call Center Representative

• Support the Call Center Team and internal departments by advocating on behalf of Providence Medical Group patients.
• Help patients navigate through the managed care system.
• Responsible for the resolution of customer inquiries through multiple channels.
• Upkeep of resources to remain current.
• Coordination of special projects and events.

General

• performs all aspects of the Associate and Journey PSS roles
• responsible for resolving complex issues
• orienting and training new caregivers
• active participation that support departmental initiatives and continuous improvement

Senior Patient Services Specialist – Heart and Vascular

Clinical Operations

• Serve as a professional role model in promoting the use of information technology in healthcare settings
• Act as a liaison between clinical practice and Information Services
• Support clinical and interprofessional caregivers throughout the care continuum
• Analyze, design, implement, evaluate, optimize, and maintain clinical information systems and workflows
• Work collaboratively within project teams under guidance from senior informatics leaders

Clinical Informatics Specialist – System Operations

• Responsible for collaborative implementation, support, and ongoing optimization of clinical informatics
• Manage staff performance in informatics initiatives emphasizing IT and services to support nursing and interdisciplinary care partners
• Promote safe, effective, and efficient use of information technology in clinical settings.

Manager, Clinical Informatics – System Operations

Analyst

• The Senior Quality Control (QC) Analyst is an advanced level position and hands-on role within the CTMS team that will support the lifecycle management of CTMS Data Quality Control.
• Executing the Velos eResearch QC plan across the PSJH enterprise.
• Assisting in creating SOPs and QC reports.
• QC execution and study team training.
• Identifying key operational process improvements through the data and trends that are brought to light via the QC process.

Senior Quality Analyst

Charge Description Master Specialist

Security Engineer

• Researching, evaluating, and designing technical security solutions for the enterprise in support of the Enterprise Information Security (EIS) strategies.
• Providing technical security assessment support.
• Developing, maintaining, and monitoring an effective Information Security program to provide logical and physical protection of the company's technical resources.

Compliance Team Security Engineer I

Human Resources

• Serving as a trusted resource for Core Leaders and Caregivers who face employee relations matters
• Ensuring consistent approaches to positive employee and labor relations
• Compliance with HR policies, regulatory and policy requirements and standards
• Conducting investigations and recommendations for workplace environment improvement
• Employee relations research, identifying trends and patterns and need for critical intervention
• Labor relations research, dispute alternatives and policy development
• Effective recordkeeping and data integrity
• Maintaining HR metrics and dashboards and reports to other HR professionals

Senior Human Resources Consultant

• The Physician Compensation Analyst manipulates data, completes analyses, and calculates physician performance relative to defined objectives and benchmarks.
• Produces performance reports and financial statements.
• Responds to physician inquiries from assigned medical groups.

Provider Compensation Analyst

• Demonstrate full use and application of standard principles, theories, and concepts related to technical discipline
• Manage small and moderately complex projects
• Establish and implement new or revised system requirements or procedures
• Analyze user requirements, develop and implement systems for moderately complex processes
• Coordinate activities of project team and act as a source for direction, training and guidance for less experienced departmental staff
• Initiate course correction to stay on schedule while providing professional support for a large multi-facility healthcare organization.

IS Applications Analyst – Grand Central, Prelude

Program Manager

• Advise, consult, and manage high-visibility, complex programs that impact across all functional areas and divisions in Information Services.
• Work with internal and external leadership and be viewed as a business partner in delivering key strategic programs.
• Plan, organize, direct, and supervise teams and program activities to achieve program objectives.
• Lead processes to accomplish program objectives, manage change, and resolve issues that span across multiple programs.
• Enable collaboration across teams and stakeholders and lead through influence.

Senior Principal IS Program Manager

Project Manager

• Managing projects for the implementation and launch of virtual care services
• Leading all aspects of the project lifecycle
• Partnering closely with sponsors/leaders at customer sites
• Collaborating with VCDH colleagues, Service Line leaders, clinical operations, and other operational functions
• Navigating and communicating with multi-disciplinary stakeholders
• Achieving project goals within timelines

Manager

• Responsible for collaborative implementation, support, and on-going optimization of clinical informatics
• Manage staff performance in informatics initiatives
• Promote safe, effective, and efficient use of information technology in clinical settings
• Work across functions with peers in other groups to ensure collaboration for shared goals
• Collaborate with senior management and peers on strategy development and execution planning

Senior Manager, Clinical Informatics

Supervisor

• Supports the Centralized In-Basket Team across all four Orange County High Desert (OCHD) ministries by providing operational and clinical oversight.
• Helps ensure efficient daily operations, timely message management, and quality patient care while serving as a backup to the RN and Manager.
• Supports clinical triage, workflow coordination, staff guidance, and escalation of patient care concerns as needed.
• Has direct responsibility for the supervision of staff in the clinical department.
• Ensures staff is providing patient care within the scope of practice outlined by the California Board of Nursing.

Supervisor, Clinic LPN LVN – Centralized In-Basket Team

• The Principal ERP Developer provides technical development services throughout the System Development Life-cycle (SDLC) including requirements gathering, design specification, code development, unit, integration, and acceptance testing and implementation support.
• The products produced by the Principal Developer broadly apply to application customizations and enhancements, integration and interfaces, conversions, reporting and business/technical automated workflows.
• Possesses a functional business process knowledge in one or more areas of Finance, Human Resources, Payroll, and Supply Chain.
• Works with an expert knowledge of IT architectures including cloud technologies, application technology, database, networking, and security.