Call Center Representative

Providence

Call Center Representative supporting patients at Providence Medical Group in navigating the managed care system. Resolving inquiries and supporting the Call Center Team in various channels.

Posted 7/15/2026full-timePortland • Oregon • 🇺🇸 United StatesJunior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to navigate the managed care system effectively. Proficient in medical terminology and experienced in supporting healthcare operations.

Highest-signal resume keywords

Customer Service ExperienceMedical Office ExperienceEpic ExperienceMedical Terminology ExperienceProject Coordination

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

AdvocacyCommunication

Industry Keywords

Managed Care SystemHealthcarePatient SupportCall Center Operations

About the role

Key responsibilities & impact

Support the Call Center Team and internal departments by advocating on behalf of Providence Medical Group patients.
Help patients navigate through the managed care system.
Responsible for the resolution of customer inquiries through multiple channels.
Upkeep of resources to remain current.
Coordination of special projects and events.

Requirements

What you’ll need

1 year of Customer service experience.
1 year of medical office or health care experience (Preferred).
Epic experience (Preferred).
Medical terminology experience (Preferred).

Benefits

Comp & perks

Health care benefits (medical, dental, vision)
Retirement 401(k) Savings Plan with employer matching
Life insurance
Disability insurance
Time off benefits (paid parental leave, vacations, holidays, health issues)
Voluntary benefits
Well-being resources