Prosperity Bank

Manager

• Responsible for directing and administering operational efforts of the banking center
• Ensures established policies and procedures are followed
• Supervises work scheduling and workflow of daily operations
• Ensures banking center security and compliance with regulations
• Supervises customer service functions and staff
• Provides leadership and assesses performance of banking center staff

Banking Center Manager – Full Time

• Responsible for directing and administering the operational efforts of the banking center.
• Ensures that established policies and procedures are followed.
• Oversees provision of a full range of services to customers and prospective customers.
• Trains, directs, and supervises lobby and teller staff.
• Ensures banking center transactions, expenses, and profitability are in line with Bank standards.
• Supervises work scheduling and workflow of daily routine operations.
• Ensures banking center security by ensuring all security procedures are followed by associates.
• Ensures that operations are conducted in accordance with established Bank policies and with legal and regulatory requirements.
• Conducts regular meetings with banking center employees to inform and train.
• Completes orientation of new employees in overall banking center procedures.
• Tracks individual progress and conducts performance appraisals.

Banking Center Manager

Client Services Representative

• The Commercial Client Service Professional (CSP) is the day-to-day liaison between our commercial banking clients and Prosperity Bank providing technical and operational support for our Treasury Services solutions suite and bank accounts.
• The CSP resolves client issues working across various departments and teams including but not limited to Treasury Services Operations, Deposit Operations, Loan Operations, Retail branches, Treasury, and Credit.
• The individual must be able to balance multiple tasks and priorities in a fast paced, rapidly changing environment.
• Expectations include adherence to the “sundown” rule for responding to clients, facilitating account opening, tracking incoming and outgoing requests, and maintaining department electronic files.
• Additional duties include in-person meetings with clients and prospects, projects as assigned, participation in the sales process, and other tasks as assigned.

Commercial Client Services Professional

Operations

• Responsible for computer data entry of customer and accounts records.
• Efficiently review detailed information with accuracy.
• Detail edit of data entry.
• Filing of bookkeeping forms and records.
• Scanning of documents.
• Provide assistance to branch personnel.
• Assumes responsibility for effective and timely performance of assigned Operations functions.
• Cross-train throughout deposit operations department.
• Backup in all areas of deposit operations.
• Other duties as assigned.

Deposit Operations Associate – Full Time

• Responsible for directing and administering the operational efforts of the banking center.
• Ensures that established policies and procedures are followed.
• Oversees provision of a full range of services to customers and prospective customers.
• Ensures that customers are promptly and professionally served.
• Trains, directs, and supervises lobby and teller staff.
• Ensures banking center transactions, expenses, and profitability are in line with Bank standards.
• Supervises work scheduling and workflow of daily routine operations.
• Ensures banking center security by ensuring all security procedures are followed by associates.
• Completes orientation of new employees in overall banking center procedures.
• Conducts regular meetings with banking center employees to inform and train.
• Fills in and performs duties in banking center positions as needed.
• Attends assigned training sessions and stays current on new operational procedures.

• Responsible for directing and administering the operational efforts of the banking center.
• Ensures that established policies and procedures are followed.
• Oversees provision of a full range of services to customers and prospective customers.
• Ensures that customers are promptly and professionally served.
• Trains, directs, and supervises lobby and teller staff.
• Ensures banking center transactions, expenses, and profitability are in line with Bank standards.
• Supervises work scheduling and workflow of daily routine operations.
• Ensures banking center security by ensuring all security procedures are followed by associates.
• Ensures that operations are conducted in accordance with established Bank policies and with legal and regulatory requirements.
• Establish sales goals/incentives to coincide with goals of the bank.
• Direct, coach and lead staff’s participation in sales goals and incentive plans.
• Keeps management informed of banking center activities, progress toward established objectives, and of any significant problems.
• Assumes responsibility for related functions as required or assigned.

• Assist Operations Management staff in all areas of Trust Operations to include Accounts Receivable, Accounts Payable, Custody, Oil & Gas deposits, Investment trading and asset transfers.
• Primarily focusing on Accounts Receivable but cross-train on all tasks in Trust Operations.
• Train, develop, and coach associates on a consistent basis
• Encourage others to set challenging goals and high standards of performance
• Inspire associates to define new opportunities and continuously improve the organization

Trust Operations Officer

Bilingual

• Responsible for performing a broad variety of financial services such as opening and closing accounts.
• Renewing time deposit accounts and assisting clients with account inquiries and problem resolution.
• Developing, training, and motivating lobby associates to assist customers and effectively cross sell bank products and services.
• Presenting and explaining bank products and services to clients.
• Answering questions and solving problems for clients.
• Maintaining privacy of customer account information.
• Maintaining and projecting the Bank’s professional reputation.
• Overseeing annual year-end reporting and special projects.

Bilingual Personal Banker – Full Time

• Responsible for the resolution of chats and emails from both internal and external customers.
• Perform a wide variety of complex and technical tasks associated with customer transactions within specified time and quality parameters.
• Promote the image of the Bank in a professional and positive manner.
• Takes ownership and ensures timely responses and resolutions of all customer issues, both internal and external through chat and email.
• Provides excellent customer service.
• Performs various account maintenance and transactions related to customer information and/or products.
• Research deposit products and assist customers with product information and services.
• Maintain knowledge of systems used by E Services.
• Handle complaints professionally and assist in meeting customer financial needs.

E-Services Associate – Full Time

Call Center Representative

• Responsible for ensuring quality control in the customer service center.
• Conducts all training for new associates, as well as ongoing training of existing associates.
• Provides quality control through daily monitoring and sales coaching.
• Ensures that customers are promptly, courteously, and professionally served and their questions and problems effectively resolved.
• Assumes responsibility for ensuring effective technical service to Company customers.
• Provides on going coaching as necessary.
• Effectively supervises Customer Service personnel, ensuring optimal performance.

Call Center Trainer – Full Time

Research Analyst

• Responsible for providing support to the Research Department and Department manager
• Assumes responsibility for the completion of assigned Research functions
• Prepares correspondence and responds to any requests, emails, and phone calls
• Assists with subpoenas, IRS requests, etc.
• Assists with Escheatment duties
• Assists with banking center questions
• Retrieves and completes statement requests
• Establishes and maintains effective and professional business relations with local banks and internal departments
• Answers questions and resolves requests or problems promptly and courteously
• Informs contacts of Banks policies and procedures
• Maintains the Bank’s professional reputation
• Establishes and maintains effective coordination and communication with Bank personnel and management
• Keeps management informed of area activities and of any significant problems
• Completes required reports and related documents
• Stays informed of changes in Research policies, procedures, and requirements
• Ensures that work area is clean, secure, and well maintained
• Completes special projects as assigned.

Research Specialist

Collections

• Responsible for reviewing all account holds placed under the regulation for Delayed Funds Availability.
• Pull the daily reports of the holds placed for the prior business day.
• Review each hold to make sure the hold is placed within the regulatory guidelines.
• Make corrections if needed, including contacting the banking center to verify or discuss any changes.
• Prepare a Notice of Delayed Availability if an exception hold was placed, and prepare these letters to be mailed same day.
• Perform secondary reviews when needed.
• Monitor the Support-Reg CC email box and assist banking centers via telephone with any questions regarding holds.
• Maintain the monthly spreadsheet of each day's holds and holds with errors.
• Cross-train with other department associates for various duties as assigned.

Collections Associate – Full Time

Compliance

• Perform initial review of regulatory data for commercial loan applications
• Identify errors or incomplete information
• Establish effective communication with lending associates
• Learn regulatory requirements for loan data

Banking Center Manager – Full Time

Banking Center Manager

Commercial Client Services Professional

Deposit Operations Associate – Full Time

Banking Center Manager – Full Time

Banking Center Manager

Trust Operations Officer

Bilingual Personal Banker – Full Time

E-Services Associate – Full Time

Call Center Trainer – Full Time

Research Specialist

Collections Associate – Full Time

Regulatory Loan Data Review Specialist