Prosperity Bank

Associate

• Implement existing policies, procedures, and systems involving deposits submitted through mobile banking, remote deposit capture, and ATMs
• Conduct and complete daily remote deposit reviews
• Place Reg. CC holds and send customer notices
• Perform assigned functions effectively and timely
• Establish and maintain professional business relations with external customers, internal customers, and vendors
• Coordinate and maintain working relations with Bank Associates, Management, and Vendors
• Handle customer inquiries appropriately and resolve questions promptly and courteously
• Prepare and submit accurate records and reports in a timely manner
• Maintain accurate and timely documents and customer setups
• Provide assistance as needed and keep management appropriately informed

Mobile Deposit Capture Associate, Part Time

• Implement existing policies, procedures, and systems involving deposits submitted through mobile banking, remote deposit capture, and ATMs
• Conduct and complete daily remote deposit reviews
• Place Reg. CC holds and send customer notices
• Perform assigned functions effectively and timely
• Establish and maintain professional business relations with external customers, internal customers, and vendors
• Coordinate and maintain working relations with Bank Associates, Management, and Vendors
• Handle customer inquiries appropriately and resolve questions promptly and courteously
• Ensure documents, customer setups, records, and reports are accurate and timely
• Provide assistance as needed and appropriately inform management

• Implement existing policies, procedures, and systems involving deposits submitted through mobile banking, remote deposit capture, and ATMs
• Conduct and complete daily remote deposit reviews
• Place Reg. CC holds and send customer notices
• Perform assigned functions effectively and timely
• Establish and maintain professional business relations with external customers, internal customers, vendors, Bank Associates, and Management
• Prepare and submit accurate records and reports
• Handle and resolve customer inquiries promptly and courteously
• Provide assistance as needed and keep management appropriately informed

Mobile Deposit Capture Associate – Part Time

Credit Underwriter

• Review credit reports and prepare credit submission packets which have been thoroughly vetted and analyzed to meet the approval requirements of our funding partners.
• High level analyzing of Credit Reports to determine credit factors which could lead to an approval or denial by our funding sources.
• Work to eliminate denial factors on credit reports and identify documentation needed from our clients which could clear credit stipulations / prefunding conditions, before presenting a transaction to our funding sources.
• Respond to inquiries regarding the status of a credit application or transaction and deliver clear and positive communication to internal departments (sales and funding).
• Make decisions on applications submitted through internal and dealer relationships while placing a strong emphasis on response time, attention to details and the quantity of applications processed.
• Exercise sound judgment when reviewing details and potential alerts and/or risks associated with credit reports that may lead to a credit denial.
• Adhere to company policies and procedures and escalate any matters non-compliant to Credit Management.
• Logically document all credit decisions in the Salesforce.com database.
• Follow up with Funding Sources or Account Managers to ensure items needed are received prior to funding.
• Assist with other administrative duties, including data entry and CRM database management as assigned by the Credit team.

Credit Underwriter II

Administration

• Responsible for creating and disabling application accounts used within the Bank.
• Responsible for receiving, logging, dispatching User Administration tickets throughout the day.
• Monitor the User Administration inbox to ensure service requests are dispatched timely.
• Ensure on-boarding and off-boarding service requests are completed within defined SLA’s.
• Ensure job function change requests are completed within defined SLA’s.
• Complete password resets and application troubleshooting when required.
• Complete daily departmental duties as assigned in a timely and professional manner in accordance with the IT Department standards.
• Provide training to new team members as needed.
• Participate in task transfer training opportunities with other IT teams.
• Provide technical support via remote control tools or phone.
• Document new procedures and update existing knowledge articles.
• Identify process improvement opportunities.

User Administrator III

• Responsible for receiving, logging, dispatching User Administration tickets throughout the day.
• Monitor the User Administration inbox to ensure service requests are dispatched timely.
• Ensure on-boarding and off-boarding service requests are completed within defined SLA’s.
• Ensure job function change requests are completed within defined SLA’s.
• Complete password resets and application troubleshooting when required.
• Complete daily departmental duties as assigned in a timely and professional manner in accordance with the IT Department standards.
• Provide training to new team members as needed.
• Participate in task transfer training opportunities with other IT teams.
• Provide technical support via remote control tools or phone.
• Document new procedures and update existing knowledge articles.
• Identify process improvement opportunities.

User Administration III

Technician

• Answer and complete application and systems technical support calls.
• Log, and update tickets throughout the day.
• Prioritize and resolve IT issues remotely via the ticket management system, email, or phone.
• Interpret user problems and identifies viable solutions.
• Communicate and collaborate with other IT teams throughout the day.
• Create and update knowledge base articles as needed.

Prosperity Bank

Mobile Deposit Capture Associate, Part Time

Mobile Deposit Capture Associate, Part Time

Mobile Deposit Capture Associate – Part Time

Credit Underwriter II

Credit Underwriter II

Credit Underwriter II

User Administrator III

User Administration III

User Administration III

Senior Service Desk Technician

Senior Service Desk Technician

Senior Service Desk Technician