User Administrator III

Prosperity Bank

User Administration III at Prosperity Bank responsible for managing application accounts and providing technical support. Requires 4+ years experience in a technical environment and teamwork capabilities.

Posted 7/6/2026full-timeJacksonville • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in User Administration, including account management, ticket dispatching, and service request fulfillment within defined SLAs. Proficient in providing technical support and training while identifying process improvement opportunities.

Highest-signal resume keywords

User AdministrationMicrosoft 365 SuiteActive DirectoryService Management SystemITIL Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementTicket DispatchingPassword ResetsApplication TroubleshootingProcess Improvement

Soft Skills

TrainingCommunicationProfessionalism

Tools & Technologies

RemedyForceRemote Control Tools

Industry Keywords

Technical EnvironmentSLA Compliance

About the role

Key responsibilities & impact

Responsible for creating and disabling application accounts used within the Bank.
Responsible for receiving, logging, dispatching User Administration tickets throughout the day.
Monitor the User Administration inbox to ensure service requests are dispatched timely.
Ensure on-boarding and off-boarding service requests are completed within defined SLA’s.
Ensure job function change requests are completed within defined SLA’s.
Complete password resets and application troubleshooting when required.
Complete daily departmental duties as assigned in a timely and professional manner in accordance with the IT Department standards.
Provide training to new team members as needed.
Participate in task transfer training opportunities with other IT teams.
Provide technical support via remote control tools or phone.
Document new procedures and update existing knowledge articles.
Identify process improvement opportunities.

Requirements

What you’ll need

College degree preferred; high school diploma required.
4+ years of experience working in a technical environment.
Experience working with Microsoft 365 Suite and Active Directory.
Experience with Service Management system, RemedyForce.
ITIL familiarity is a plus.

Benefits

Comp & perks

Prosperity Bank is an Equal Opportunity Employer.