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User Administration III
Prosperity BankUser Administration III responsible for managing account creation and user support for Prosperity Bank. Focused on effective teamwork and timely service requests within IT Department standards.
About the role
Key responsibilities & impact- Responsible for receiving, logging, dispatching User Administration tickets throughout the day.
- Monitor the User Administration inbox to ensure service requests are dispatched timely.
- Ensure on-boarding and off-boarding service requests are completed within defined SLA’s.
- Ensure job function change requests are completed within defined SLA’s.
- Complete password resets and application troubleshooting when required.
- Complete daily departmental duties as assigned in a timely and professional manner in accordance with the IT Department standards.
- Provide training to new team members as needed.
- Participate in task transfer training opportunities with other IT teams.
- Provide technical support via remote control tools or phone.
- Document new procedures and update existing knowledge articles.
- Identify process improvement opportunities.
Requirements
What you’ll need- College degree preferred; high school diploma required.
- 4+ years of experience working in a technical environment.
- Experience working with Microsoft 365 Suite and Active Directory.
- Experience with Service Management system, RemedyForce.
- ITIL familiarity is a plus.
- Ability to prioritize and act autonomously while working in a fast-paced environment.
- Ability to work well with and collaborate with team members.
- Exceptional Organizational and technical skills.
- Service driven with a focus on soft skills.
- Must be able to communicate with users and work in a professional, courteous manner.
- Ability to follow directions and procedures.
Benefits
Comp & perks- Prosperity Bank is an Equal Opportunity Employer.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Ticket ManagementPassword ResetsApplication TroubleshootingProcess ImprovementTechnical Support
Soft Skills
Exceptional Organizational SkillsCollaborationService DrivenProfessional CommunicationAbility to Follow Directions