Senior Service Desk Technician

Prosperity Bank

Senior Service Desk Technician providing technical support for financial applications at Prosperity Bank. Responsible for resolving IT issues and collaborating with IT teams to enhance service delivery.

Posted 7/1/2026full-timePlano • Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Answer and complete application and systems technical support calls.
Log, and update tickets throughout the day.
Prioritize and resolve IT issues remotely via the ticket management system, email, or phone.
Interpret user problems and identifies viable solutions.
Communicate and collaborate with other IT teams throughout the day.
Create and update knowledge base articles as needed.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Systems or equivalent preferred.
Network +, MCA and ITIL familiarity.
5-7 years of experience in the Financial & Banking industry preferred.
10 + years of experience working in a technical environment.
Experience with BMC solutions and functionalities.
Experience working with Microsoft 365 Suite and Active Directory.
Experience working with Service Management Systems.
Must have excellent communication skills, with experience in direct client support.
Must have sense of urgency and ownership to support financial applications.
Ability to prioritize and act autonomously while working in a fast-paced environment.
Ability to work well with others and collaborate with team members.
Exceptional Organizations and Technical skills.
Ability to follow directions and procedures.
Proficiency in interpersonal communication, presentation, problem solving, and analytical skills.
Proficiency using various Microsoft desktop products and Windows OS.
Ability to manage multiple tasks and projects with diligence and accuracy.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Prosperity Bank Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1983 🏦 Banking 💸 Finance 💳 Fintech Banking
Finance
Fintech Prosperity Bank is a financial institution that offers a wide range of banking services to both individuals and businesses. It provides various personal and business accounts, loans, credit cards, and wealth management services. With a commitment to customer service and excellence, Prosperity Bank aims to help clients achieve their financial goals and offers a user-friendly online banking experience. Senior Service Desk Technician Job not on LinkedIn 🔥 2 hours ago 🏢 Plano – Onsite ⏰ Full Time 🟠 Senior ✨ Technician Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Answer and complete application and systems technical support calls.
Log, and update tickets throughout the day.
Prioritize and resolve IT issues remotely via the ticket management system, email, or phone.
Interpret user problems and identifies viable solutions.
Communicate and collaborate with other IT teams throughout the day.
Create and update knowledge base articles as needed. 🎯 Requirements
Bachelor’s degree in Computer Science, Information Systems or equivalent preferred.
Network +, MCA and ITIL familiarity.
5-7 years of experience in the Financial & Banking industry preferred.
10 + years of experience working in a technical environment.
Experience with BMC solutions and functionalities.
Experience working with Microsoft 365 Suite and Active Directory.
Experience working with Service Management Systems.
Must have excellent communication skills, with experience in direct client support.
Must have sense of urgency and ownership to support financial applications.
Ability to prioritize and act autonomously while working in a fast-paced environment.
Ability to work well with others and collaborate with team members.
Exceptional Organizations and Technical skills.
Ability to follow directions and procedures.
Proficiency in interpersonal communication, presentation, problem solving, and analytical skills.
Proficiency using various Microsoft desktop products and Windows OS.
Ability to manage multiple tasks and projects with diligence and accuracy. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Service Desk Technician 🔥 2 hours ago Prosperity Bank 1001 - 5000 🏦 Banking 💸 Finance Website LinkedIn All Job Openings Service Desk Technician at Prosperity Bank providing level 1-1.5 technical support and resolving IT issues. Collaborating with teams to ensure personnel can utilize necessary systems and applications. 🏢 Plano – Onsite ⏰ Full Time 🟠 Senior ✨ Technician Core Services Technician 🕒 Yesterday The 20 MSP 201 - 500 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Core Services Technician managing and maintaining IT services and infrastructure at The 20. Supporting MSPs with backup, disaster recovery, and RMM tools in a collaborative environment. 🏢 Plano – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Technician 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportTicket Management SystemsProblem SolvingAnalytical SkillsOrganizational SkillsWindows OS ProficiencyClient SupportService Management SystemsCollaborationPrioritization

Soft Skills

Excellent Communication SkillsInterpersonal CommunicationPresentation SkillsSense Of UrgencyOwnership

Certifications

Network +MCA