Senior Service Desk Technician

Prosperity Bank

Senior Service Desk Technician providing level 1-1.5 technical support for Prosperity Bank. Resolving technical issues and ensuring personnel can utilize necessary systems and applications.

Posted 7/1/2026full-timePlano • Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Answer and complete application and systems technical support calls.
Log, and update tickets throughout the day.
Prioritize and resolve IT issues remotely via the ticket management system, email, or phone.
Interpret user problems and identifies viable solutions.
Communicate and collaborate with other IT teams throughout the day.
Create and update knowledge base articles as needed.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Systems or equivalent preferred.
Network +, MCA and ITIL familiarity.
5-7 years of experience in the Financial & Banking industry preferred.
10 + years of experience working in a technical environment.
Experience with BMC solutions and functionalities.
Experience working with Microsoft 365 Suite and Active Directory.
Experience working with Service Management Systems.
Complete technical duties as assigned in a timely and professional manner in accordance with the IT Department standards.
Must have excellent communication skills, with experience in direct client support.
Must have sense of urgency and ownership to support financial applications.
Ability to prioritize and act autonomously while working in a fast-paced environment.
Ability to work well with others and collaborate with team members.
Exceptional Organizations and Technical skills.
Complete service driven activities with a focus on soft skills.
Ability to follow directions and procedures.
Proficiency in interpersonal communication, presentation, problem solving, and analytical skills.
Proficiency using various Microsoft desktop products and Windows OS.
Ability to manage multiple tasks and projects with diligence and accuracy.

Benefits

Comp & perks

Health insurance
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportTicket ManagementProblem SolvingAnalytical SkillsOrganizational SkillsWindows OS ProficiencyClient SupportCollaborationAutonomous WorkTime Management

Soft Skills

Excellent Communication SkillsSense Of UrgencyInterpersonal CommunicationPresentation SkillsTeam Collaboration

Certifications

Network +MCAITIL Familiarity