Senior Service Desk Technician

Prosperity Bank

Service Desk Technician at Prosperity Bank providing level 1-1.5 technical support and resolving IT issues. Collaborating with teams to ensure personnel can utilize necessary systems and applications.

Posted 7/1/2026full-timePlano • Texas • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and problem-solving within the Financial & Banking industry, with a strong focus on client communication and collaboration. Proficient in managing IT issues, utilizing ticket management systems, and creating knowledge base articles.

Highest-signal resume keywords

Bachelor’s Degree In Computer ScienceNetwork + CertificationExperience With BMC SolutionsMicrosoft 365 Suite ProficiencyService Management Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTicket ManagementProblem SolvingAnalytical SkillsOrganizational SkillsWindows OS ProficiencyActive Directory ExperienceFinancial Applications SupportCollaboration SkillsClient Support

Soft Skills

Excellent Communication SkillsSense Of UrgencyAbility To PrioritizeInterpersonal CommunicationPresentation Skills

Tools & Technologies

BMC SolutionsMicrosoft 365 SuiteService Management SystemsTicket Management System

Certifications & Qualifications

Network +MCAITIL Familiarity

Industry Keywords

Financial IndustryBanking IndustryTechnical Environment

About the role

Key responsibilities & impact

Answer and complete application and systems technical support calls.
Log, and update tickets throughout the day.
Prioritize and resolve IT issues remotely via the ticket management system, email, or phone.
Interpret user problems and identifies viable solutions.
Communicate and collaborate with other IT teams throughout the day.
Create and update knowledge base articles as needed.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Systems or equivalent preferred.
Network +, MCA and ITIL familiarity.
5-7 years of experience in the Financial & Banking industry preferred.
10 + years of experience working in a technical environment.
Experience with BMC solutions and functionalities.
Experience working with Microsoft 365 Suite and Active Directory.
Experience working with Service Management Systems.
Must have excellent communication skills, with experience in direct client support.
Must have sense of urgency and ownership to support financial applications.
Ability to prioritize and act autonomously while working in a fast-paced environment.
Ability to work well with others and collaborate with team members.
Exceptional Organizations and Technical skills.
Ability to follow directions and procedures.
Proficiency in interpersonal communication, presentation, problem solving, and analytical skills.
Proficiency using various Microsoft desktop products and Windows OS.
Ability to manage multiple tasks and projects with diligence and accuracy.

Benefits

Comp & perks

No hazardous or significantly unpleasant conditions (such as in a typical office)