Community Lead, Membership
Prosci
Salary
💰 $130,000 - $150,000 per year
Job Level
Senior
About the role
- Define and deliver value for members at every stage (novice to advanced practitioners)
- Design and deliver innovative programming: forums, AMAs, show-your-work threads, clinics, cohorts, virtual and in-person events
- Build pathways for contributors and ambassadors, fostering recognition, safety, and belonging
- Transform member feedback into actionable insights for content, product, and experience improvements
- Create and share practical resources: templates, checklists, and case studies
- Serve as visible host for webinars, podcasts, and community posts
- Recruit and spotlight industry leaders and activate strategic partnerships
- Collaborate with Product to evolve community platform (groups, events, notifications, analytics, new features)
- Manage calendar and facilitator intake for Prosci’s signature 90-minute workshops and ensure high-quality, outcome-driven sessions
- Use member demand and feedback to refine topics and cadence
Requirements
- 10+ years’ experience across Change and Transformation
- Prosci Change Practitioner Certification
- Strong public presence (clear writer, confident facilitator)
- Data-literate and able to turn frameworks into practical how-tos
- Strategic vision and willingness to experiment with new formats and technologies
- Deep commitment to member experience, listening and empathy
- Demonstrated change leadership and ability to mobilize community members
- Skilled at building trust and rapport with diverse stakeholders and partners
- Player-coach experience: create independently and build scalable teams/systems
- Experience handling sensitive issues, conflict resolution, and moderation
- Proficient leveraging digital platforms, social media, and analytics tools
- Strong storytelling and content strategy skills
- Track record growing practitioner communities (onboarding to first value, UGC flywheels, cohorts/events)
- Ability to travel up to 10% for conferences and company events
