Inside Sales Representative - Enrollment
Aura
Customer Success Specialist
Property Leads
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $80,000 per year
Job Level
JuniorMid-Level
About the role
- Identify, manage, and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve)
- Manage multiple email inboxes and redirect non-customer support-related inquiries to the appropriate teammate
- Reply to customers via email and text promptly in our CRM and ticketing system
- Understand our client’s journey as a lead buyer at Property Leads
- Follow all Property Leads policies when handling customer support inquiries
- Work closely with our refund team to resolve a refund dispute that the lead buyer declined
- Update clients’ accounts when a setting that is not accessible in the client portal needs to be changed
- Face and handle conflict professionally
- Keep track of all customer's requests and inquiries
- Work closely with the Customer Success Manager, Sales Manager & sales team to maintain or improve monthly retention rate
- Communicate high-priority information promptly and escalate high-priority clients when necessary
- Help develop metrics for tracking brand & product likeness
- Respond to customer complaints/inquiries within 30 minutes and resolve within 24 hours or as soon as possible
Requirements
- Proven work experience with 2+ years of customer success
- Have a track record of increasing brand likeness through targeted activities like surveys and quarterly checks with clients
- Help with building a client cult like following
- Excellent communication skills, including listening and facing conflict head-on
- Willing to work in a fast-paced environment
- Self-sufficient and able to properly manage one’s own time
- Well-organized
- Advanced time management skills
- Strong interpersonal skills with the ability to connect and relate to our clients
- Real Estate knowledge is not required, but is a plus
