Customer Success Manager

• Manage a portfolio of e-commerce merchants, including mid-market and some enterprise accounts
• Build and maintain strong relationships with key stakeholders to support customer retention and growth
• Serve as a trusted advisor by helping customers adopt best practices and leverage the Gorgias platform effectively
• Identify opportunities for product adoption, account optimization, and expansion in partnership with Account Management and Sales
• Proactively monitor product usage and customer health, taking action to mitigate risk and reduce churn
• Conduct regular check-ins, business reviews, and strategy discussions with customers
• Collaborate closely with internal teams (Sales, Product, Support, and Engineering) to deliver a seamless customer experience
• Participate in occasional customer visits, conferences, or events (travel up to 10–15%)

Customer Success Manager

Client Experience Specialist II

Client Experience Manager

Customer Success Representative

Trilingual Customer Success Specialist, Mandarin/Cantonese

Senior Customer Success Manager, Senior Living