Sales Director
Zinnia
Salary
💰 CA$118,000 - CA$131,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage a portfolio of e-commerce merchants, including mid-market and some enterprise accounts
- Build and maintain strong relationships with key stakeholders to support customer retention and growth
- Serve as a trusted advisor by helping customers adopt best practices and leverage the Gorgias platform effectively
- Identify opportunities for product adoption, account optimization, and expansion in partnership with Account Management and Sales
- Proactively monitor product usage and customer health, taking action to mitigate risk and reduce churn
- Conduct regular check-ins, business reviews, and strategy discussions with customers
- Collaborate closely with internal teams (Sales, Product, Support, and Engineering) to deliver a seamless customer experience
- Participate in occasional customer visits, conferences, or events (travel up to 10–15%)
Requirements
- 3–5 years of relevant work experience in customer success, account management, or consulting in a SaaS environment
- Experience managing 30–50 customer accounts, with exposure to enterprise or larger customers preferred
- Track record of improving customer adoption, reducing churn, and identifying growth opportunities
- Strong communication and interpersonal skills; ability to work with both day-to-day operators and senior stakeholders
- Solid organizational and project management skills; able to juggle multiple priorities while maintaining attention to detail
- Comfortable using CRM, CS tools, and analytics platforms to track performance and customer health
- Self-motivated and adaptable, thriving in a fast-paced startup environment
- Team player who values collaboration, learning, and customer advocacy
- Ability to travel up to 10–15%
- Must be based in Vancouver or able to relocate to Vancouver and legally authorized to work in Canada; disclose visa/sponsorship needs
